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November 2024 by Karen Marksteiner
Vida (manager) was so awesome!! She helped me pick a Tempurpedic mattress. My daughter, who is a nurse, recommended this brand. THANK YOU!!
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November 2024 by Raj Dua
Vida was very kind and helpful.
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November 2024 by Luis Gavignano
Excellent Experience!! Ms. Vida was very professional, patient, and did an Outstanding job advising me on which mattress to purchase. Overall a wonderful Customer Service experience. Thank You Vida for the attention to detail, knowledge of the product, and support!! Keep up the great work!
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November 2024 by Kofi Annang
I had a great experience choosing a mattress with Vida at Lee Highway, Fairfax VA. Feeling overwhelmed by all the choices, Vida made the mattress buying process incredibly smooth and easy. Instead of pushing the most expensive options, she explained the differences between the various mattress types that helped me understand exactly what I was getting. Her patience and knowlege about each product is impressive. Thinking of getting a new mattress? I highly recommend contacting Vida for an unforgetable shoping experience.
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October 2024 by Scott mclaurin
Vida was great. She was fast and explained everything in detail.
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October 2024 by Luis A. Reyes Arias
Vida, was very helpful and showed us exactly how much we would pay with whatever option we chose. She was very friendly and knowledgeable in all their offerings. She helped us get into a new mattress for my mom and then a new one for our guest bedroom.
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October 2024 by Kevin Ackert
Vida was extremely helpful and friendly. Thank you!
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October 2024 by K M
Excellent experience working with Rida, the store manager, and Shakaib, the regional manager, in obtaining a great price on our new mattress!
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October 2024 by Peri C
I had a very good experience in purchasing my mattress. Vida the store manager was super helpful in showing me options and helping me pick out a mattress that felt perfect for me.
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October 2024 by Tyler Zane
Vida & Shakaib took great care of me and set me up with a new TempurPedic. Great customer service!
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October 2024 by Marykate Input
Vida was extremely helpful in allowing us to try multiple beds and made the purchase process super smooth.
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October 2024 by Elisa DeMartino
Update 2: I have waited six weeks, MW didn't bother to follow up after the inspector concluded that my mattress was indeed delivered with damaged springs (and a damaged base!). MW replied to the BBB rather than to me and denied the warranty claim. This whole process has been highly illegal from selling me unmerchantable goods to refusing to honor their warranty. I will be pursuing next steps by filing a consumer rights violation and I recommend that anyone who has had a similar experience do the same.
Update: it's been a month. Their third party finally came to check the mattress and confirmed it is indeed broken. No rush by MW to fix the situation and health is suffering at this point due to lack of sleep.
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Very disreputable business. I went to this Fairfax location in person (8/24) and purchased a $700 bed to be delivered. After sleeping on it for 2 nights I realized it was defective as it caused me to sink/roll to one side. The springs are clearly damaged from it being stored badly, so I sink in more than normal, and more to one side than I should. The salesman who sold it, John, said they "guarantee satisfaction" which is why I felt comfortable buying it. A few days later, when I had time to go back there (8/30), John claimed to send an email to customer service, but when I saw the copied email, it didn't even mention that the item was defective. Since then, I've also had no response from customer service, despite calling multiple numbers (including head of customer service John Gibson, district manager Shakaib Khan, and regional manager Kevin Keller, none of whom answer the phone or email). I don't understand how you can guarantee satisfaction if none of the customer service staff responds. And how can I trust that the next mattress won't be broken, or the one after that? It has been 2 weeks of not having a usable mattress. It cannot be legal to sell merchandise at this price without a proper course of action for the customer to take when the seller fails to deliver the promised goods. At this point I am forced to get a small claims lawyer involved because I want this piece of crap refunded and out of my way so that I can get a real bed. --- I tried to provide pics of how badly it sinks to one side, but it's pretty hard to capture with a phone in my windowless den. You can definitely see there is a crease on only one side though.
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October 2024 by Maria Virag
Great customer service, got a discount from the sales team, helped me with delivery.
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October 2024 by Renee Edison
Naweed provided excellent service on 9-12-24
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September 2024 by Jerry Hinn
Kashif and John gave us their full attention; the showroom was all ours and they encouraged a lot of time to explore. Ultimately we decided on a very nice upgrade, and were able to come to a fair offer. Easy to work with team and looking forward to our bed
