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December 2023 by UW
Generally speaking the whole store is great and the shopping experience is good. But there was one occasion that the staff--he/she/they ( I really don't know how to address him) was nasty. He is did not understand what I was talking about "I order from the internet and I need to do exchange to try on the smaller size."He checked and back to tell me the store did not have a smaller size. He asked if I want to check these items out. I stated it that I am here for exchanging and if your store did not have my size, I will take the size I ordered previously. But he/she/they did not hear me. Keep asking me to pay for it.I said I already paid. I purchased them online. He continued this conversation for long time asking me to show receipts......I said I did not bring my receipt but I have email to prove. But the conversation keep going on back and forth. To make the long story short.....At the end everything straightened out but when I turned around and about to leave, he/she/they make a nasty face to a female staff right next to him/her/them.Unbelievable....This kind of situation can happen in a good quality clothing store. I am really shocked by this incident. Is that because I am different race so as long as he saw me he shut his ears from me and assuming that I don't speak good English or what?By the way, I am not a person who can not speak English or did not receive Education in the US. I am a court interpreter for 17 years and have a Master degree in the US since 1999.
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November 2023 by mine4dimonz
Last time, I faced an attitude issue. Now I tried not to have too much interaction in the store so this time I ordered online and then pick up at this store. I went to pick up my order, but the lady at the cashier said can't find my order. After a while she said my order has been canceled due to it was ordered 11 days ago. I was so puzzled?? I didn't receive any email notification for canceling. Just because I was busy and unable to come in to pick up, they cancel my order. Later they said they will honor the order and then gave me the clothes. But the lady at the cashier table has an attitude and told me " You can walk away with this for free" Or "You can walk away with it".......??? I paid for it. What is she talking about ? and then her face and attitude was bad. That kind of condescending attitude.....( I really don't know who to describe the way her face change and the attitude me make feel like I am being cheap or trying to take away the clothes for free? )
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November 2023 by Linda Herod
Today, after several tries and a lot of pain, I made it into the store. I recently had hip replacement and am not able to shop. Becky reached out to me, and understood my situation. She responded to my every need, and helped me so much. I couldn’t have done it without her help. I walked away satisfied with exactly what I needed. Becky did all this while maintaining a very busy store. Thank you!
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February 2023 by Grace Matias
Very good sales, I bought a very nice coat for $54 dollars. Very cheap.!!!!
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December 2022 by Cassie P.
Seems like they have changed employees over the years... they were so helpful and friendly yesterday when I went! I will be back. They had an amazing sale, I'm sure since it's the end of the year.. but great Christmas gifts and holiday clothes choices. I highly recommend! The parking was ok since I was there early... but sometimes this lot gets crazy, plan ahead for the timing of your visit!
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October 2022 by Bonnie O'Leary
Love the fabrics. Awesome staff
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September 2022 by Pam Germain O'Connell
I am a big LOFT fan. However, I just made a purchase, that was supposed to have discounts applied. I just got home, see my email receipt and notice that although the discounts appear on the receipt, they were not applied to reduce the total - so I inadvertently paid full price. I have been calling the store for more than 15 minutes but no one will answer the phone (its the curbside pick up number too - so good luck if you want to pick anything up.). I used the chat function online and they say since it is a store purchase they can’t do anything - nor connect me with the store. It’s pretty aggravating that I will have to go back to the store in person to get this fixed.
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July 2022 by Diana Ree-Reeder
Very kind staff. Clothes vary.
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April 2022 by Siobhan Tack
Great customer service.
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January 2022 by Liz
Loft store is a great place to go shopping. There are very nice and helpful ladies ready to assist you!.I went to pick up my order, but when I tried it ,it was a little small,so I ordered in the store a size up and they are sending my order for free to my home, what a great service!
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April 2021 by Meia Harris
I like Loft, but I always have better success shopping online than coming in person. With that being said, the associates at this store are welcoming, the store itself is well organized, and the location is convenient. I wouldn't go out my way to come here, but when I'm walking around in Fairfax Corner I stop by.
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March 2021 by Meia Taylor
I like Loft, but I always have better success shopping online than coming in person. With that being said, the associates at this store are welcoming, the store itself is well organized, and the location is convenient. I wouldn't go out my way to come here, but when I'm walking around in Fairfax Corner I stop by.
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February 2021 by Fiona Deibler
Fabulous as always.
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January 2021 by Maria P
Love the curbside pickup. Quick and easy
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December 2020 by Nishrin Primaswala
50% off during holidays.
