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February 2024 by Deborah Maclean
There were no shopping carts available. I searched all over the first floor. When I got up to the second floor, I noticed a few behind the stockroom door. I reached in and grabbed one. They used the shopping cart for stocking the shelves. Hopefully they run out of stock soon so people can use the shopping cart to shop.
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February 2024 by Keagan Mathews M.
My visit to Kohl's left much to be desired. While the store boasted a wide range of men's clothing options, the quality and variety were lacking. The items on display seemed outdated, and the overall organization made it challenging to find what I was looking for. Despite spending a considerable amount of time browsing, I left without making a purchase. Kohl's needs to refresh its inventory and cater to modern tastes to remain competitive in today's market.
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February 2024 by Renee Boulware
Very clean, and easy access. However not enough variety, particularly in women's clothing. Also, the clothing was disorganized. The hangers did not indicate what size they were hanging on. You had size 16 used to hang extra small, etc. This was true throughout the entire store, and was not an isolated incident. They were also not enough sales people to offer assistance. I ended up leaving without finding what I was looking for.
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February 2024 by Jeannie Lesko
I recently enjoyed my visit shopping at my local Kohl's. My cashier was friendly and efficient, my merchandise was easy to find in sufficient quantity, the store provided a neat/inviting atmosphere, and I saved some money by using my Kohl's credit card and a coupon.
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January 2024 by Abubakar Mohamed
Enter the store and ask for Marwa, all your needs will be met. She is a kind and friendly person and loves helping others.
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January 2024 by Carolyn Witek
Although I couldn't find exactly what I wanted, I did make a purchase. The checkout line was long but moved quickly. I like to shop at Kohl's as the staff is friendly and professional.
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December 2023 by George Dewey
Check-out employee Marwa was especially helpful and answered questions, problem-solved perfectly.
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December 2023 by Arbern Green
When checking out, the cashier asked if I wanted to register for Kohl's credit card, I said " No, Thank you, not today", the conversation should have just stopped there. She said to me : " You don't work that's why you can't register for the card." I don't what kind of service attitude was that. Or what kind of commission that she wanted that bad to the point that she had to act like that towards the customer. It was a simple transaction, checking out and paying for the items. But this person didn't just let things happen pleasantly, I guess. Unimaginable!!!
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November 2023 by Lisa Chamberlain
Excellent customer care from the managers and cashiers. The store was neat and clean.
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October 2023 by Janet Aull
First in person dept store in 7 years. Got what we wanted. As our sizes change under Keto, we need to try on clothes
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October 2023 by Nawal Kassim
Amal was super nice and very helpful. I was very happy with her.
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September 2023 by Thegamingbrothers
Dear kohls Team,I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the outstanding experience I had at your store recently. As a loyal customer, I believe it's important to acknowledge the exceptional service and quality I consistently encounter at kohls. During my visit on [9/9/23] I was impressed by the courtesy and professionalism of your staff especially Marwa.She went above and beyond to assist me with my inquiries and help me find the products I needed .
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September 2023 by Julie S.
If you want cheaply made clothes and zero to no customer service then come to Kohls' in the Fair Lakes area. I mainly used to come here to do Amazon returns but the last few times I've come here; there were no assistant to be found at the Amazon Returns booth. A few times I had to search around the second floor for an employee for assistance. And when they do assist you; they are usually rude and make it seem like YOU'RE the one inconveniencing them. It's a hassle to trek up to the second floor to the Amazon returns area too. I would suggest for Amazon returns; go to UPS and Whole Foods which are in the same shopping center!
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August 2023 by patricia chatman
Employee offered to carry my bag with returning items upstairs to customer service- elevator was not working. I am 77 yrs old and greatly appreciated this kind deed! Also great sales prices right now!
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August 2023 by Walter J. Herrera
It was well organized, not too many people for a Sunday, back to school day before the school starts, and employees were helpful.
