-
August 2024 by Kylie Vess
I waited over 3 hours for my inspection. Staff very friendly, but their operations were inexcusable. I will not return and I do not recommend this service shop.
-
July 2024 by crazy kiyare
All of the mechanics are really good, but for heaven's sakes please teach some customer service skills to the lady in the front desk, i go there everytime and hope she's not there. Sarcastic comments, passive aggressive, not sure what her problem is.
-
July 2024 by Hadi Ghayoomi
I am writing this while I am in line for inspection. They tried to make waiting in a hot summer queue for inspection more tolerable. They distributed free cold water and donuts. I liked the way they respected to the customers. And they took care of customers in line by sending customers to shade. These small things are lovely.
-
March 2024 by Amanda B
I have brought multiple cars/suvs here for various needs (state inspections, emissions, oil changes, brakes etc). This shop is not only convenient, but honest and fair. I recently randomly dropped by this busy location for a random favor, and Brad was super accommodating! This will always be my go to local shop.
-
February 2024 by Raymond Lau
My 2014 Camry needed to replace one of tire pressure sensor, I asked for estimate from difference gas station, auto shop and Toyota dealer. Jermantown Shell is the one gave me the right price $130. The other shops asked for more or persuade me to replace all 4 TPMS. Brad is the one give me the estimate and he has Chick to give me a ride home because it took about 3 hours to wait for the job to complete. Both guys are very polite and honest. ??and 5 ⭐️ rating.
-
January 2024 by Brooklynn Pearsall
I went to this location for a safety inspection. The man working was friendly and nice. The wait was a bit long but he was very efficient for the amount of customers in the line. I would come back again.
-
November 2023 by Flo S.
I can only comment on my experience with this Shell gas station, specifically regarding gas prices. I'm currently in Oakton, dogsitting, and initially attempted to fill up my tank on Chain Bridge Road. However, the price of $3.75 for unleaded gas seemed excessively high, and I'm always mindful of fuel costs these days.So, I decided to utilize my Google search skills to find the nearest gas stations, and to my delight, a few options popped up in the area, complete with posted prices for regular fuel. This is an excellent feature that helps individuals like me make informed choices and save a few cents.Upon discovering this particular Shell station, I didn't hesitate to drive approximately 1.5 miles to take advantage of their price of $3.29 per gallon, saving me a significant amount compared to the more expensive options mentioned earlier. I greatly appreciate that Shell offered a competitive price without overcharging.Since it's a self-serve station, I believe it deserves a 5-star rating for providing affordable fuel options and allowing me to make a cost-effective choice. Thank you, Shell!
-
November 2023 by Ian Lambeth
Go somewhere else. Only appear to service one car at a time- waited 2+ hours in a 5 car line to get my inspection done. Appears to be no sense of urgency, staff walking around smoking cigarettes.
-
October 2023 by Jon Krinn
A real “neighborhood” station in the middle of busy Fairfax! The team treats me like family, and my family is extremely grateful for all the truly honest service they provide and all the jams they have got us out of over the years!
-
October 2023 by Adam Nicholson
Had a flat tire on a Saturday and drove straight to Jermantown Shell in hopes of getting it fixed within a few hours. Juan saw me right away, brought the car in, and quickly fixed the flat so I could move on with my day. Great people, good price, quick service.
-
October 2023 by Susan Kalish
It took 2 1/2 hours to get my car inspected today. Only three cars ahead of me so not sure what the issue is. The inspector was a grumpy guy who seemed to enjoy finding fault with my car. My car is a 1997 so I rely on inspectors to let me know it’s safe.Service: Vehicle Inspection
-
October 2023 by Susan K.
I can't say for auto repairs but today it took me 2 1/2 hours to get my car inspected. It's October 10 so it wasn't crowded, with only three cars ahead of me. Never going back.
-
September 2023 by Ali Barber
I had a pleasant experience at the Shell on Jermanton road. Brad the manager handled me well. They resolved my service engine soon light that had been on for over a year. Price was reasonable too. I will definitely be returning when I have car issues and recommend Shell to family and friends.
-
September 2023 by Ashlina C. Ross
I absolutely love bringing my car here for my state inspection and any repairs. I've read a few of the negative reviews about being taken advantage of, especially when it comes to females, and I cannot agree. My roommates and I have brought our cars here for years. We're all female with little to no knowledge about cars and we've never been ripped off. Every mechanic here is fair, reasonable, and extremely professional. Another huge plus is I had an exhaust leak and they offered to weld it rather than replacing the whole exhaust system which would have been hugely expensive. I did recently have a small blip where I came during the allotted state inspection hours and they were closed unexpectedly, but a small price to pay for the fantastic service I've received over the years. Don't worry about the negative reviews. You're going to get a great customer experience here, guaranteed.
-
September 2023 by Wilson Gonzalez
Went there at 4:00pm for safety inspection, guy said we are closed for the day. If your closing time is 5:00pm coming paying customers should get service till 4:59:59.. no questions asked?
