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“Ms.Gea helped with all of my initial questions to make sure I understood exactly what I was signing up for, explaining everything absolutely perfectly! Mr.Daniel made my day so much easier, even dealt with the headache AT&T people to collect my correct information that they gave me inaccurately! Mr.Stefon held good conversation while Daniel was doing his thing on the phones. A+ customer service and will be back to this location for any future phone needs. Thanks again!”
“I had to pay my last bill of $0.33, and I couldn’t do it online, and over the phone they asked for $10 fee, so I stop by at this location. It took them 30 seconds and they were so kind and helpful. Thank you!”
“"Lee" and "Hose " staff's are awesome he is so kind and patiently serves the Customers, we are so.. happy with results.
All the staff are worked hard. Thank you.”
“The salesperson, Ziyad, help me a lot yesterday during my visit to the store. His customer service was outstanding. I was very happy and satisfied with the way he dealt with me”
“Great plans and got two free phones for signing up for the Senior Plan. Two lines for 55/month and free phones. Not cheap phones either, Moto 5G s. Extremely helpful staff. Highly recommend.”
“I initially came to the COX store as they were the only company supporting WIFI in the new house my family and I moved into, having little experience and knowledge in this field it was easy for me to get taken advantage of for the benefit of the company. The staff team at COX fairfax were very informative and explained the step by step for each plans, how they can help reduce costs, as well as help us get the best quality service. They were able to help me get my home wifi set up the same day and made sure I was able to get work done without a delay.
In the follow weeks, I revisited in hopes to get an upgrade from my current phone and the wonder staff (Fabricio and Dagmawe) were very friendly, informative, and accommodating and helped me get a new iPhone 15 Pro Max at a rate that others providers couldn't match, even staying after closing time to assist in transporting data and setting up my new phone. Needless to say I will be revisiting for all internet and electronic related inquiries in the future.”
“Super patient and friendly staff! They take the time to make sure that they get your service right. I just switched all my cel plans to Verizon, including my son's new Gizmo watch. Ask for Sully!!!!”
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“Varun at Fairfax store was hands down AMAZING. I needed to get my work phone activated and he guided me through the entire process. He explained things and took his time with my request while assisting other customers and not missing a beat! If you’re in need of a great representative he is your one stop shop!!!”