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December 2023 by David Stubbs
I travel frequently and have visited numerous GNC's. The one in Fairfax is my favorite. Great staff, great product selection and many great deals on the clearance shelves. Damion is the best. Recently, I was purchasing some supplements and, while he was ringing up my order, he realized that there was a special on the product. He asked me if he wanted an additional product for free. I can't say enough about the great customer service.
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October 2023 by Elderen Lee
Great store, the manager is super knowledgeable and helpful. Even recommended to me other stores and brands. Excellent and cares for the customers needs rather than just trying to sell.
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October 2023 by Therealrichryan
Dominic the manager was extremely helpful and knew his knowledge about the products and the ingredients as well. Helped me save a lot of money and made sure he knew what I was getting so I didn’t go to the gym disappointed.
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September 2023 by Al Luna
Great customer service and awesome management. I have been there four or five times now and each time the manager or the customer rep has been extremely helpful and courteous. They took their time to explain the products and gave me customized service! Awesome store!
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September 2023 by Kristin Murphy
Staff was very helpful and patient. Store was clean, organized and well stocked. I was looking for a specific item and was educated about more items. Manager in particular was great. Will definitely be back.
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August 2023 by Jesse Burridge
The door was unlocked, and the employee in the back room had a loud, obviously personal conversation for well over 15 mins (I know because that's how long I stood waiting to be helped). There was a sign on the door that was handwritten, saying he was out (obviously not the case). How on earth is this store still open?
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March 2023 by Smerdis Magi
Worst employee (John) horrible attitude. Asked him about some products and he said “google it”I said I did not want the membership and he still added it. Will pursue this with corporate and legally if I have to. To be continued..
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January 2023 by Amanda Haven
On multiple occasions, the store has not been open in the morning when the sign on the door indicates it should be. I’ve also tried calling to check the availability of an item (per instructions from the website) but they don’t answer…
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December 2022 by Kyle Welch
11: 30AM two Saturdays before Christmas and this place is closed. I should have looked at the Google reviews before coming out here. The store hours online show open but parentally this is the norm at this GNC.
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December 2022 by Rx
Few days in a row where the store is closed due to ‘bank run’ or it’s just close for no reason. Liked the location that’s why I drive a bit out of the way to get here but guess things changed past year.
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November 2022 by Broderick Clark
Gnc, looked online for a case of C4. Noticed a Gnc about two miles away. Online showed a case, cool drove to the location. Come to find out , no cases in store. It would appear all case had been opened for individual sale. Tine wasted.
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November 2022 by Ketty Klimchuk
Store closed due to “bank run” will be “back shortly” but never is back I waited an hour and a half , not a good store at all // do not come here
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October 2022 by Shelz R
Just waited outside for 40 minutes as there’s a notice saying “on a bank run”This is unacceptable as I’ve travelled some distance to get here….
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September 2022 by Jessica McCain
If you can go to a different GNC location. I would drive a little farther to get there. I came in on Labor Day at noon in case the owners are interested.I came in to exchange a product because they didn’t have the flavor I originally wanted. They talked me into a different one & said it would be no problem if I didn’t like it. First of all that is not the case.The guy at the front desk just kept typing on his computer & didn’t even seem interested that I was there.I was going to buy over $100 worth of other things I needed but because he was so rude, I just left. He didn’t even make eye contact with me.Re-Response from GNC. This is just a link to their customer service page on their website. I already purchased what I needed online & had it shipped to me. I am gifting the protein shake mix that we did not like to a friend-they are going to try it. I won't go to this Fairfax location anymore & will go a little farther to the Springfield store to get a better shopping environment.
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August 2022 by Xavier Ellis
BRENTTON, with the dreads & eyes like he has a drinking problem Was highly unprofessional and moody when I walked in. He got snappy with me when I asked for a receipt. There was a verbal altercation, he used profanity and when I asked his name to speak to his manager he said his name was “Mark” which was obviously false. GNC is better without liabilities like this. Had this gotten physical, 1 Brentton would reevaluate who he talks crazy to after waking up and 2 I would have a new million dollar mansion after filing a lawsuit . GNC…. get rid of this liability he’s bad for business.
