-
December 2023 by Kelsi V.
Terrible service here. Have been here several times and had issues. The first came when I ordered paint online and picked it up only to find that they gave me white, unblended paint. I had to pay for an extra hour of my painter's time while we went to the store and tried to sort the mistake out. No one apologized. Just now I tried to make a $325 return for extra materials I bought earlier this week (note I bought extra based on Home Depot's own calculations of the amount I would need, which was wrong). I provided an online receipt but my return was denied. The return slip they handed me indicated that I had not provided a receipt. I tried to ask customer service why it said that and they had no explanation and were unable to offer help. They didn't listen at all as I tried to convey that the information on the receipt was not matching with the information they had provided. Several others were also having trouble getting returns while we were there. I will say that most of them were pleasant to talk to but their refusal to acknowledge the discrepancy between their own narrative and what was provided on the return slip was concerning. I am now stuck with $325 worth of extra material and no recourse. I'll also note that when they delivered the materials earlier this week they only delivered half and we had to call and track down the rest which were accidentally delivered elsewhere. Just total incompetence.
-
August 2023 by Kyle W.
We bought a decently expensive AC Unit here and when we got home and unpackaged it we realized it was used. There was animal hair all over the inside of the box and the unit was still on, even after being re-boxed up and glued shut. They double taped the box and used hot glue to make the box look like it had never been opened. Extremely deceptive. The customer service person at the store lied to us and tried to pass it off as brand new. Management did nothing to try to rectify the situation. Pretty shady and disappointing to see from Home Depot. Off to Lowe's we go!
-
April 2023 by A P.
This review is specific to an online order delivered to this store. It's a clown show of incompetence. DO NOT PLACE AN ONLINE ORDER FOR DELIVERY TO THIS HOME DEPOT. It's great to order something on the Home Depot website for store delivery -- I was able to find some storage shelves that fit my needs very well. I have since learned that this is shipped in two boxes: one for the four shelves, and a second box for four posts. So even though I'm not thrilled with my history of so-so service at this particular Home Depot, at least it's close to where I live. And how could they mess this up? It's just a delivery that I will pick up. I was so wrong: They screwed it up twice. So I ordered the shelves. A few days later, I got a message that they were ready for pickup. The associate brought me a long, narrow box that could not possibly fit my shelves without altering the laws of physical space. I told him that there must be more; this box might only be the posts (which should be over 80 inches in length), but not the shelves. He went back to look and returned with another associate who initially wanted to open the long narrow box to see if it actually contained my shelves that were at least 18" deep (their shortest dimension). I stopped him and showed him that the label showed this box was only 2 of 2. There must be a '1 of 2' box that came with it. They assured me that this was the only box in my delivery. What's the solution? I had to return the long, narrow box, get a refund, and place a new order. A week later, the same drill. However, this time, a different associate brought me two large boxes that appeared to fit the dimensions for shelves, but without the long narrow box that probably holds the posts. I asked. And the associate assured me that these two boxes were exactly what I ordered. I doubted it, but I took the two boxes home to find that it was two sets of shelves with no posts. Exactly what I had suspected. I contacted the store which was completely useless, they told me to contact a central Home Depot number -- also useless -- they told me to contact the store. I also looked at the shipping labels on the boxes. One was actually dated for the first order. when they told me ONLY the '2 of 2' long narrow box had arrived. So they gave me a box of recently arrived shelves and the shelves that had originally arrived with my first order a week earlier but no box with posts! The store told me the only option was to return for a refund and order again. (Not, "let us check for the posts or another box".) WHAT IDIOCY! How can they screw up so badly? Twice? Thankfully, inside the box, there was information from the vendor. I tried contacting the vendor directly who agreed to send me the missing posts to my home address. The vendor also had records showing that they had shipped one set of posts and one set of shelves, at two different times to this store in my name. It was Home Depot, this location that cannot handle something so basic as an order consisting of two boxes. I don't have words for this level of incompetence.
-
December 2022 by Deb W.
I visited three different stores since Sunday and the customer service was nonexistent. I finally decided to try one more store and when I tell you I hit the jackpot with customer service, I'm not exaggerating. I have a hard time making decisions. I met Mark in flooring and he showed me the tile section. I needed tiles for my bathroom floor, wall, and backsplash. He walked me through the pros and cons, made recommendations, and helped me spend $1200. I was so relieved to have professional help. He was very knowledgeable about the products and professional. This man went above and beyond to assist to the very end. He loaded my car and ensured I had all the additional items I needed. I have never felt this happy about shopping ever! If you need tile, want a nice selection, and desire exceptional customer service, ask for Mark in flooring!!
-
October 2022 by Rolphina M.
i do not want to bother store manager yet, cognizant of his workload, at some point, i will, as well as try to find an hq contact in order to praise kim e. of customer service. i had an issue with a delivery and prior to that with placing an order online , being advised, to try another store, since out of stock. guess what, kim , not ony understood my complaint after being told once, she was quick to correct the issue and make me whole. in time, a personal thank you and commendation forthcoming. this comes on the heels of a complaint against a rental car company ($2000 for a week) that gave me a car without proper maintainance and it stalled on the trip. for 2k i could have bought a better car for trip or used one of my existing vehicles with 200k on each and 99% certain i would have had no issues. and the car retnal company local manager did not respond to my complaint. not done with them yet
-
October 2022 by Alex W.
I never have issues with Home Depot and each store always seems to have what I need or someone who knows where to look. The garden selection here was great, especially for October and the Christmas festivities are already underway. Come here for DIY projects and you will find what you need.
-
August 2022 by Michaele S.
This rating is to give praise to Zayne (who operates the forklift) and Josh/James from the customer service desk. I come to this Home Depot all the time because it is close to me but they went above and beyond to help me get some items that I wanted this time. I actually asked other associates for the garden center for assistance but they mainly said they weren't sure where the items were and that they would go and check for me. All fine and well except that they never got back to me. I went over to customer service to see if they did have the items in stock as listed in the website and Josh went out of his way to help me figure it out. Turns out they were in a palette all the way to the top so that's when Zayne came in to help us get the items down and unbox them. I ended up getting several different items from the palette because it was actually everything I was looking at on the website ( they were all from the same brand) and neither made a fuss about having to go through all the trouble. Even when I told them that if it's too much, I would be ok, they brushed it off and said that if I wanted the items, they were fine going through the trouble. Thank you so much!
-
May 2022 by Mike R.
Begrudgingly I recommend this Home Depot. I call it "Home Deposit," as they get all my money. This isn't all their fault, as have been redoing part of my house lately. Paint is more expensive than ever, but thanks to inflation, don't look in the lumber section. The lumber I carry around cried, as this wood is rather pricey. Yet again inflation. I hope the rumor of wood going down is true. They have a lot of cleaning supplies. Decent prices too. This location isn't as busy as some. Also excellent employees. I've been grateful as unbelievable I was able to properly fix a problematic toilet, and also found some plants to put out. This has made the house look better. Also have birdseed for the feeder, so my feathered friends get hooked up. And the squirrels. Good place to go. Sure it's huge, but everything under one roof.
-
March 2022 by Robert Otey
Plenty of parking, found exactly what I was looking for ,and out on my way in 15 minutes.
-
January 2022 by Karen W.
This particular Home Depot has been particularly helpful during my last two visits. The staff has initiated help, when I looked confused and were able to resolve my needs. Unlike some Home Depot stores, the staff I interacted with also were knowledgeable and went beyond the call of duty to resolved my problem.
-
January 2022 by Michael V.
Customer Service rep very discourteous and condescending on the early afternoon of 1-23-2022. I wanted to find out the possibility of a discounted price on an unboxed damaged item that had obviously been around for quite some time due to the amount of dust on it. Was told "we don't discount dirty items....this is a warehouse! And that item doesn't even come in a box....it comes in plastic wrap, so no." No need for the attitude....fortunately there are other big box home stores close by where I will take my business.
-
October 2021 by Daniel L.
Service here is terrible. I asked for help, and they called for someone. No one showed up. I asked again, and still no one. They are understaffed and don't care to do anything about it.
-
September 2021 by Buzz L.
Trying to call Fairfax Circle HD to get status on large purchase/delivery. Ring, ring, ring, ring. Nobody answers the phone there. Big-box stores just have not sense of customer response these days :(
-
September 2021 by Kris G.
Really wish there was an alternative to Home Depot near me. Twice they have lost an online order for me after I waited several days, delaying my projects. I've since avoided ordering online and will check ahead to be sure they have stock only to show up and there has been a "mix up" and after waiting and waiting for them to figure it out I'm sent to another location. They operate as if it is the 1980s. Amazon can have a product to my door faster than I can pick it up from Home Depot 1.5 miles down the street. So much time wasted with this place. Won't say I'll stop shopping there but will limit to the times when there is no other choice. Would advise others to do the same if you value your time. But maybe it's just my luck.
-
August 2021 by Pres F.
Home Depot appliance installation in this area is a complete and total scam. We ordered a dishwasher and paid for installation. A week later the truck shows up with a couple of guys and after 30 seconds under the sink they tell me the valve is leaking and they can't install it. It wasn't leaking before they arrived and it wasn't leaking after or we'd have water under the sink, but hey, let's not let truth interfere with a good scam. Don't worry, they say, HD will call a plumber to install the dishwasher and it's covered by the install fee. After a week and daily calls to the "appliance hotline" the plumber shows up. You guessed it - 30 seconds under the sink and he says the valve is difficult to turn and needs to be replaced. Not covered by HD so we'll have to pay the $260. $260 to replace a simple valve and 5 minutes of labor? Insane. Turns out, JEG plumbing, who charged us this ridiculous fee for a simple job, has a host of BBB and reviews about exactly this scam. If I had known it was this company, I'd have found my own. I make the scammers leave the valve and, you guessed it again, a legit plumber told me it was perfectly fine. The HD guys know all about this scam but don't care. Done with HD for good.