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October 2023 by Jayant Das
I had asked for a quote on a piece of work. They came out for measurement and then the Flooring Specialist called to say they cannot work without giving a single reason. I find it quite unprofessional for not being able to give a reason for not working.
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October 2023 by Fathi Muhssen
Very unprofessional work. They didn’t clean after themselves, left plastic and tape all over my kitchen cabinets, air filters all over the house as you can see in the pictures. They didn’t refinish under the fridge as you can see in the photos. I called their boss and complained hoping they would go back and finish their job but it seems like they don’t care. I would be very careful getting their service.
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September 2023 by Jonathan D
We used Flooring America to replace old, worn-out carpet on the second floor of our house (~1,000 sq ft) with Hickory hardwood floor, and new stair carpet. The entire process went without issue start to finish and we are more than happy with the finished product. Yamah at Flooring America was a great salesman. He was courteous, gave good advice, recommended a good array of products to chose from, and even gave a home visit so we could see the various floor types in our house. I would absolutely recommend Flooring America Fairfax.
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September 2023 by Emily Williams
We had new floors installed and love them! Roggie was incredibly helpful and went above and beyond to accommodate the time frame we needed for installation due our quick move in date. Everything went smoothly and we are satisfied with the results!
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July 2023 by Martha B
We recently had Floor America install new hardwood floors in our family room after a main water leak. It was such a blessing to work with Yamah Ghiassi. He literally held our hands through the entire process. We were extremely impressed with this professionalism and knowledge of the different flooring products. He was able to assist us in choosing the correct hardwood flooring for our needs. He also helped navigate our claim with the insurance company. He constantly stayed in contact with us through the entire process. Yamah is a true asset to Floor America, it is so refreshing to work with someone who cares and loves what he does.
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July 2023 by Cathy Baskin
I can’t say enough about my great experience with Flooring America. I have minimal experience with home renovation projects. The sales person, Yamah Ghiassi, gave me wonderful and patient guidance. As my materials were easily available things moved very quickly to scheduling. Price was well within my budget and there were soMany materials to choose from! I never saw the vinyl tiling I chose in the big box store displays. He checked in with me all along the way to be sure I was happy with the work. Gave spot on estimate.The installation crew was superb. Meticulous, careful and quick. They ran into several quirks due to age of house and previous renovations. Their boss came within 20 minutes and gave guidance that was needed. They finished kitchen and powder room area in one day! Excellent cleanup. They returned the following day at my request, to touch up the grout. You could not ask for a better experience! I will only use this company in future and I’m telling anyone I know to check them out if they have a flooring project.
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July 2023 by Ralph M.
We had a great experience getting carpets installed through Flooring America. Yamah was extremely helpful in getting everything set up and during the installation the crew that did the work was great.Would highly recommend to anyone considering getting flooring work done.
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July 2023 by Scott Hiatt
My wife and I hired Flooring America and worked with Yamah to get our basement floors replaced. He recommended vinyl. They didn’t do any type of surface moisture test to ensure our concrete foundation wouldn’t cause any issues (ask any other contractor and they will agree that this is a best practice in the industry). Within one year of installation, our new flooring is warping and now we’re being forced to pay for all new flooring for lack of knowledge and due diligence by Flooring America. For the price they charge I HIGHLY DON’T RECOMMEND.
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June 2023 by Google user
We recently had Floor America install new hardwood floors in our family room after a main water leak. It was such a blessing to work with Yamah Ghiassi. He literally held our hands through the entire process. We were extremely impressed with this professionalism and knowledge of the different flooring products. He was able to assist us in choosing the correct hardwood flooring for our needs. He also helped navigate our claim with the insurance company. He constantly stayed in contact with us through the entire process. Yamah is a true asset to Floor America, it is so refreshing to work with someone who cares and loves what he does.
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June 2023 by Susan
This store is worth the trip, and the staff are lovely, helpful, and informative. There are beautiful displays of kitchen and bath cabinets, hardware unlike that which you will see at big box stores, and all sorts of flooring for every budget. The store even has a staff member to assist with home insurance claims for flooring. All in all, the staff and the selection of materials and products make this a great place for your renovation or remodeling needs.
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June 2023 by Neha Sohail
Does not do a thorough job advising or checking for potential issues that may arise after installation. Installed vinyl floors on our concrete in the basement. Didn't even have them for a year before they started warping. Flooring America came in and replaced the floors and the issue happened again a few months later.The crew decided to do a surface test for moisture and told me that the moisture level is too high causing the boards to warp and told me I need to replace all the flooring with tiles to avoid the issue. Ironically I had asked for tiled flooring from the start, but the representative I worked with advised against it because they will make my floors too cold in the winter. This simple and quick moisture test is something I would expect a professional company to recommend and do from the start. It literally took 1 minute to pull out the tool and test the concrete for moisture. After doing some research, I learned that moisture is a common issue in basements with concrete. Again something I would expect a professional company to know and just do as part of their process or even recommend when picking out material. Now I am stuck with having to replace all my flooring and wasting thousands of dollars and Flooring America is not taking any responsibility for the issue. It has been a long a painful process getting my floors just right and just something I wouldn’t expect working with an established company.If you decide to go with them, do your part in researching everything about your project and what may go wrong because they will use the excuse “we can’t account for every scenario” and you’ll end up eating the cost.
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May 2023 by Neha S.
Does not do a thorough job advising or checking for potential issues that may arise after installation. Installed vinyl floors on our concrete in the basement. Didn't even have them for a year before they started warping. Flooring America came in and replaced the floors and the issue happened again a few months later. The crew decided to do a surface test for moisture and told me that the moisture level is too high causing the boards to warp and told me I need to replace all the flooring with tiles to avoid the issue. Ironically I had asked for tiled flooring from the start, but the representative I worked with advised against it because they will make my floors too cold in the winter. This simple and quick moisture test is something I would expect a professional company to recommend and do from the start. It literally took 1 minute to pull out the tool and test the concrete for moisture. After doing some research, I learned that moisture is a common issue in basements with concrete. Again something I would expect a professional company to know and just do as part of their process or even recommend when picking out material. Now I am stuck with having to replace all my flooring and wasting thousands of dollars and Flooring America is not taking any responsibility for the issue. It has been a long a painful process getting my floors just right and just something I wouldn't expect working with an established company.If you decide to go with them, do your part in researching everything about your project and what may go wrong because they will use the excuse "we can't account for every scenario" and you'll end up eating the cost.
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February 2023 by Brittany Bjornberg
My husband and I recently bought a home and the carpet upstairs needed a refresh. We got quotes from a couple of vendors and not only did Flooring America quote us a reasonable price, but they also provided the best customer experience. We worked with Yamah and he was really kind, knowledgeable, and a joy all around to work with. He helped us pick out the best carpet for us and did everything that he could to make the process go smoothly. The crew who installed the carpet were also great. They were friendly, came on time, and got the job done quickly - you could tell that they were working hard all day. We love supporting local businesses and are happy to recommend Flooring America and Yamah to anyone in the area who needs a trustworthy vendor to help them with flooring.
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February 2023 by #1 Golfer
Debra here was so helpful! She guided us to pick tile for our master bathroom shower and tub reno. We were clueless and she really gave us the confidence to get things going. The quality Daltile we picked is a good product. The only disappointment is the massive delays in shipping of the tile so I would recommend giving yourself 3 weeks of shipping time for your tile to come in before you start your project. Our bathroom looks so good. Thank you beautiful sweet Debra!
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November 2022 by Jidapa J.
We had amazing experience with Flooring America Fairfax. Yamah was professional, reliable and very attentive. He tried his best to accommodate us to fit our tight schedule as well as offered the best service. We had our carpet floor upgraded to natural hardwood floor. His crews came to get the work done within our timeframe, and did everything professionally fast. Our house looks more roomy and definitely nicer. We highly recommend Flooring America Fairfax to anyone who seeks this service.
