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November 2024 by Dude Guy
Great service. Car looked brand new. Very communicative.
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October 2024 by Steff Shelesky
I recently had my car in for auto body repair and want to write about the extraordinary service I received from Farrish of Fairfax Auto Body. Chris provided a prompt and thorough estimate for the repair, handled all rental car logistics, answered all of my questions, kept me informed of the process and updated on the progress while my car was in for repair. In addition to having my bumper repaired, Kyle and his crew removed significant scratches with a detail package for a fraction of the cost other shops quoted me to restore the damage. Not only was the customer service I received from Chris, Kyle, and Valerie second to none, but the quality of the work is exceptional. Thank you!
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October 2024 by Marilyn Halsey
The folks at Fairfax Auto Body are always professional and kind and do excellent work....they’re very understanding and supportive at difficult times. I highly recommend them!!
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October 2024 by Margaret Quammen
Everything went as expected. They did have to delay completion due to parts delivery. The car is running beautifully
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September 2024 by Alex Melamud
Terrible customer service. They lost the records to whether they completed the ABS recall service on my truck. Then the manager never called me back to explain what happened and the customer service representative just said I needed to bring the car back because they didn’t have any records of the service. Totally disorganized and irresponsible.
Addendum: Farrish customer service called and explained the issue and helped to correct the problem
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September 2024 by Zijian Xu
Very friendly and professional service. My car was fixed timely and nicely.
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August 2024 by Amparo Aquino
Customer service was good, received update and explanation of what was repair, did repairs way ahead schedule.
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August 2024 by Lauren Baird
I’ve had a few cars get repaired here and they are great to work with! Very honest, communicative, and do great work!
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July 2024 by Asif S.
They did an excellent job on my daughter’s Subaru Crosstrek. They kept me informed and even completed the job a few days early. Nothing misaligned and nicely blended paint - came back looking as good as new.
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July 2024 by Dan Usher
The team was terrific and had great attention to detail. Scheduling was a breeze and the team kept me up to date on the status of the work which was helpful in managing expectations. Thanks team!
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June 2024 by Hyewon Hargrave
People at Farrish Fairfax Auto Body were friendly and professional. The service was very quick. My car came out with good looking after their service.
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June 2024 by Gina
Great customer service and fast repaired!
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May 2024 by Carmen Negron Santos
Excellent job. It did take a bit longer than they estimated but the car looks new. They coordinated great with my insurance. No hassle.
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May 2024 by Tobey Martin
I brought my truck in for body work. Chris was great to work with while he prepared the estimate. Alicia in the front office was awesome and helped me coordinate my rental and has a GREAT attitude! Kyle is the tech who explained the work on my truck when I went to pick it up. He had a great attitude and was very thorough in explaining the work done. All 3 of the team members that I saw were great! Thanks!!!
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May 2024 by Mustafa Polat
My car was in the shop for over 40 days. They didn’t have the parts to replace the door, so I got a rental from the insurance in the meantime. Mind you the car was completely driveable before I left it in the shop. When they told me the car was ready, I picked it up but I noticed at home that the replaced door wasn’t even opening from the inside. Called them and they fixed it the next day. Although they’ve done an OK job with the door (just the outer shell) replacement, the fact that they didn’t even test it afterwards means I wouldn’t trust them with bigger jobs. Customer service was fine as most things were timely and they were communicative. Maybe I just had some bad luck.