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October 2024 by A R
My first time visiting this auto shop due to google map reviews. I came in for an oil change around 11:45pm on Oct 2nd and left by 1pm. So the wait time was pretty satisfying compared to Toyota and Wiygul. I was greeted by Matt the cutie pie. He was professional and friendly. I came for an oil change and i stayed until they finished with my car. The waiting area was okay, but a bit warm. I am someone who loves cold and cool rooms. It would've been nice if they had the waiting room at a room temperature of 70°s. It was 80 degrees inside. I should know because my house is always at 70°s. Anyways overall i am happy with the service and satisfied with the price. Matt took his time explaining all the things that i need to repair or consider repairing. He seems a genuine good guy, but i have my skepticism about all mechanic people, because of my past experience with Wiygul. I will return to this place for my next oil change, only then i will upgrade my rating from 4 to 5 stars. I felt welcomed though. The guys arent bunch of weirdos who stare at you or anything, they seem really professional. Thanks Craftsman!
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October 2024 by Ali Mohiuddin
Came in for a small tyre change. Reggie was EXTREMELY kind and professional. 10/10 customer service!
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October 2024 by DW
Recently visited to have my tire patched. Before I came, I had checked out a couple other neighboring auto shops and none could take me until Wednesday.
However they were able to get me in and out in about 4 hours. Matt and Chuck were great.
Thanks!
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October 2024 by Ye Hee Bang (Joyce)
Everything went through smoothly! I set an appointment for an oil change and a state inspection at 10 AM Saturday. The whole check-in was quick and I was told that they'll contact me when they're done with my car. The most impressed thing was that I wasn't aware they close at 4 PM so I planned to watch a movie while I wait. Of course I couldn't answer the phone or texts and went there past 4 (almost close to 5). Thankfully there was someone still there and I am so glad he remained very kind despite me coming in after hours. I really appreciate the customer service :) I will definitely be coming back here for any issues with my car!
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October 2024 by _RyanLeathers_
I had the pleasure of working with Nick during my recent visit, and I can't say enough great things about my experience. From the moment I walked in, he was attentive, professional, and extremely knowledgeable.
He went above and beyond to ensure that not only were my needs met, but that I left feeling confident and satisfied. It’s rare to find someone who genuinely cares about the customer experience, and he truly excelled in every aspect. I highly recommend his services to anyone looking for a seamless and stress-free experience.
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September 2024 by Poke krut
Just moved back to the region after being away 13 years . My ‘22 MINI Cooper JCW hatch needed four new tires Continental DWS, an alignment (custom for a lightly mod’s h&r suspension equipped sport suspension with a 22mm rear sway bar). I honestly didn’t think they’d be able to get the alignment right on the first try. But they did and they have a history of professional racing and instruction. within their staff and owners. Great to have them back as my preferred garage!
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September 2024 by Stephen Liu
I came in at 11am for a broken headlight and left at around 1:30 pm. Given that it was a Saturday and there were a lot of cars in, I think that's pretty good, plus they have a free shuttle service if you live nearby which is nice. The employees were all very professional, friendly, and helpful (Josh is great!). The waiting room was small but comfortable and had water, coffee, and snacks. And the total price was reasonable too. All in all I’m happy and will probably come back here the next time my car needs a fix!
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September 2024 by Roxanne Randolph
The best wholistic inspection I’ve gotten done so far with pictures and a complete expert analysis and recommendations. As a person who know little about cars, I felt I was in trusted and good hands!
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September 2024 by vicki falk
I ended up fortunately at Craftsman Auto Care when I went in the wrong direction to try to get help for my flat tire mid-morning. Although they were busy they were able to help me with a tire that fit my budget. When they found out that it would not be delivered until late afternoon they were kind enough to provide a ride to and from work. I was advised that another They advised me that anther tire needed to be replaced too but didn't try to push that. I appreciated the professionalism and extra courtesy very much and intend to keep them on the list of auto repair shops that I would go to.
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September 2024 by Erik Vigil
Chuck and his team helped me out a lot when I purchased a vehicle that had rust frame. They gave me advice and went beyond with their kindness. Everything went well with returning the car thankfully, but Chuck and his team definitely were very kind and helpful. Thanks guys, you guys are wonderful!
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September 2024 by Christina Shaw
Found a new favorite auto shop! I was able to book my appointment online in advance, which was so helpful! And l I got my car inspected today… I always have so much anxiety about it, believing that every auto shop is going to come out and say it will cost me hundreds or thousands to fix the problems. But I had two things small things that failed and they didn’t pressure me into any of the other things that had some issues. They sent me a list of items to keep an eye on and just maybe plan around them moving forward. Even the conversations I happened to overhear they never seemed shady or interested in pressuring customers into anything. They seem to really care and want customers to WANT to come back to them, not HAVE to come back.
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September 2024 by Hayley Grotsky
I loved this place. They were able to fix everything that I needed for my car.
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September 2024 by Alyssa
My car was a total lemon and gave out on me three hours away from home at 4am. Had it towed to Craftsman just praying they'd be reasonable. Not only were they reasonable, they were kind. They surveyed the damage, which was extensive, and elected not to charge us for the analysis. As if that wasn't enough, they then helped us shove my car out of their lot and onto the trailer we'd rented in order to get it back home.
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September 2024 by Curly Colada
Craftsman Auto is the best! As a single woman and teacher, I’m always looking for affordable and honest services, and they’ve gone ABOVE & BEYOND every time. They’re upfront and transparent about costs and provide clear estimates with photos and details so I know exactly what needs to be done. Their work is also guaranteed, so you don’t have to worry about getting the same thing fixed again any time soon. The staff is super kind and patient, taking the time to explain everything in detail so that I understand my options and can make the best decision. I’ve taken my car to them twice, my mom has taken her vehicle to them numerous times, and we both wouldn’t trust our cars with anyone else. Highly recommend them!
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September 2024 by Nancy Mayer
My husband took our 2008 Toyota Highlander to Craftsman Auto Care in Fairfax to have a new battery installed after the seller of the replacement battery was unable to remove the old battery. Craftsman Auto Care removed the old battery and installed the new one with no issues and did it free of charge. They are the best!
