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March 2024 by A & S Haynes
In January we made an appoint to see the geriatrics office and we were given an appointment in April for my dad. We called to confirm in February and they informed us that everything was good and in order. On Friday March 22 we were informed that our appointment would be cancelled with no reason given and that the next available for new patients was September. I proceeded to ask why the doctor dropped us and was told she was not taking new patients. This was super disappointing and rather inconvenient for my family who were relying on them to be professional and understanding. Personally I would say they don’t value their customers and change their minds of appointments with no regard for the outcomes of their patients. Make the appointment but come with a backup plan would be my best advise for others.
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March 2024 by CAS9 OCA2
As a heath care practitioner myself, I have gone to this practice numerous times over the last few years simply to have all my health care issues inside the INOVA health system. It is a circus of newbies who do not care about the patients at all. Even when lab work is provided to them, they do not put it in the charts, and when health care issues are brough to their attention, they do not take it serious... and play pass the ball, and kick you off to another... incompetent person with a white coat. They also do not follow through with insurance authorizations. I have also had contradictive prescriptions prescribed (harmful medicine that is bad for a specific condition). If you value your health, do not go to Fairfax Family Practice.
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February 2024 by Jonathan Spigler
I've been a patient at Fairfax Family Practice since 2018, initially seeking a new physician after moving to Fairfax. Initially, the service was adequate, with expected assistance in verifying lab results and managing prescriptions. However, since the practice integrated with Inova, the quality of service rapidly declined.I am prescribed two medications, one requiring tri-monthly in-person check-ups to ensure proper usage. This is a reasonable request, though colleagues on similar medications don't face this requirement. Scheduling these appointments has consistently been a challenge, marked by poor coordination and difficulties in prescription refills. Despite Fairfax Family Practice's emphasis on using the MyCharts patient portal for communication, my appointment requests often went unanswered.The most recent experience, which has prompted my decision to seek healthcare elsewhere, involved a delayed response to my appointment request. When I followed up by phone after two weeks, I encountered a passive-aggressive representative. They informed me that the next available appointment was in a month, despite my proactive scheduling through the advised portal. The representative's response was dismissive, and I was eventually transferred to the nurse station, only to be disconnected after a 30-minute wait.This wasn't an isolated incident; it's a persistent issue since my initial interaction with the practice. Their inability to efficiently manage appointments and prescriptions raises concerns about their capacity to address serious health issues. It seems the practice may be overburdened, leading to diluted quality of care. A suggestion for improvement: avoid overbooking and focus on quality patient care.Moreover, the attitude of the staff towards patients needing assistance is concerning. It's vital in healthcare to not only address issues but to also understand and empathize with patient frustrations. Dismissing concerns or making patients feel unjustified in their frustrations is unacceptable. Compassionate customer service is crucial, especially for those dealing with serious health conditions.In conclusion, my experience at Fairfax Family Practice has been disheartening, leading me to advise others to consider alternative healthcare providers.
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October 2023 by Li Shen
I visited the Fairfax Family Practice walk-in clinic due to knee pain in June. During the visit, Dr. Timothy J Yu examined my knee and concluded that the issue was common for my age. He recommended over-the-counter pain relief pills and suggested I see a physical therapist. There was no prescription or further examination, and the whole visit lasted at most 15 minutes. Towards the end of the visit, Dr. Yu asked if two medical interns could observe, to which I agreed willingly, wanting to assist these aspiring healthcare professionals. Dr. Yu demonstrated knee bending for the interns, and they all took a turn. After that, there was some discussion.Later, when I received the bill, I noticed that the charges were at least 50% higher than my previous visits. A comparison with my recent medical expenses over the past two years confirmed that this visit was significantly more expensive. I went to the clinic to discuss this with the office manager. She promised to review the bill and get back to me. The following day, a staff member from the clinic informed me that they had confirmed the charge code's correctness and that it was based on the complexity of the visit.I found it hard to believe that a simple 15-minute visit with no prescription could be considered complex. Frustrated, I contacted my insurance company, and they informed me that the code used by the doctor typically corresponded to a 30-39 minute visit. It dawned on me that the doctor had billed me for the extra time spent teaching the interns, not for his time spent on my care. I'm uncertain if this practice is in violation of any laws or regulations, but it certainly feels unjust and unfair to charge patients for teaching time.I'm sharing my experience to raise awareness of the practices at Fairfax Family Practice, in the hope that this can help others avoid similar situations.
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October 2023 by Claudette Martin
Inova family practice is the worseplace for you to choose they give me another patient diagnosis i never do a urine test and I never do a blood test and they send antibiotics to the pharmacy for me the pharmacy keep calling me for the medcine and when I call them they are telling me sorry and more to my story so people am begging you not to go to this place they dont know what they are doing.
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August 2023 by Angel Ly
Scheduling an appt was hard. Confirming the appt was the worst experience ever. I haven't even made it into the docs office yet and I don't feel like this is the place I'd want to go if this is how they manage their front desk staff. Result, front desk lady talked over me..even after I started talking she continued to talk over me, just would not listen. How professional.
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July 2023 by Catherine Connell
I had trouble finding parking due to construction in the parking lots. Therefore i was one to two minutes late. I waited in the waiting room for about fifty minutes before i asked the staff around what time the doctor could see me. i was then told my appointment was pushed because i was late and I would have to wait longer. I waited for over an hour to even see a doctor.
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July 2023 by Eric Harmon
This place is OK for simple diagnosis and procedures. If you have any back or hip problems, DO NOT go here.They failed me and my wife with their generic protocols and misdiagnosis of what every other doctor said were issues requiring immediate procedures and surgery.
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June 2023 by Nazy Saidi
I had an annual check up. A resident was assigned to me. A young doctor walked in. Asked how I was I said I have had a heaviness for about a year on my chest. She said we will do EKG and you have to reschedule your annual. The nurse came in did it in 7 minutes and said I was fine. I had to reschedule another annual with another resident.Slot machine.It’s all about money. The train young doctors to make money and use insurance to the max.
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May 2023 by Keyboard Warrior
avoid this place like it has full blown aids and covid. many people at front desk and none of them are willing to answer one single question about schedule. why would inova hire these incompetent people who cant do its job that they are hired for?
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March 2023 by Summer D.
Unfortunately, the new owners who bought the business I work for have Cigna for their insurance provider. Fairfax Family Practice was the 8th practice I called and the only one accepting new patients. They have somewhere around 50 doctors, but I was told upfront that it's likely I'll only get to see the primary care doctor I chose once, maybe twice, a year. Otherwise it's a nurse practitioner, a doctor I've never seen before, or most likely I'll end up in their walk-in clinic where I get to sit for hours waiting to see yet another doctor I don't know and who doesn't know me. Over a week ago, the NP I saw put in a prescription for a medication I take that is literally life saving, but Cigna Express Scripts refused to fill it stating they needed my doctor's authorization - the prescription came from my doctor's office, but they can't fill it without authorization, which makes no sense. Cigna claims they've sent several requests for the authorization to FFP, but haven't received any reply. Calling FFP is an absolute joke because you can't speak to someone who actually works in the practice, so I had to message them through their MyChart - a reply from them will take up to 2 days, if I'm lucky. I'm just about out of my medication and it'll take Express Scripts close to a week (business days only) to ship the prescription and then close to another week for it to be delivered. It seems neither FFP nor Cigna really cares about their patients' well being and I wouldn't recommend either of them!
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February 2023 by Matt Murphy
Been thru 3 surgeries and came here for my primary and seen other doctors also, wait times aren't to long but both doctors I've seen treat me like im a drug attic and haven't done any thing to help me besides try to refer me to somebody else and just push me out the door
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January 2023 by Leslie T.
This is the most impersonal place I've ever been to. I've been going to this practice for over 20 years and because I haven't had a physical since before COVID they consider me a new patient so I can't see my regular doctor. They told me this two weeks after I made the appointment so I have lost two weeks. I'm leaving this practice and finding someone who might actually care, assuming you can find anyone like that in the world of for-profit-medical-"care".
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January 2023 by Sweta J.
They are the worst providers I have ever experienced. I scheduled an appointment for myself in December. I got a call to reschedule and the reason Doctor was not available. 2nd reschedule doctor sick. 3rd reschedule Doctor was not available. 4th reschedule with a new doctor. I confirmed that the doctor was female but when I googled her background turned out the doctor was a male.
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December 2022 by Carol R.
I've been coming to this practice for about 10 years. The doctors and all the medical staff are professional and I never feel rushed. I rarely wait more than 5 minutes to be called back, or to see the doctor. Doctors are responsive to questions and concerns that I submit through the MyChart portal. Earlier this year I had a cancer scare - a suspicious mammogram finding. A biopsy showed the tumor to be benign thankfully. Throughout the process my doctor was proactive in reaching out to make sure my questions were answered and that I understood what my options were. I highly recommend this practice.
