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August 2024 by Heather Gremillion
The manger that worked today around 6:30 pm, African American/ two-tone colored curly hair had absolutely not managerial/customer service skills. She was the first person I made contact with when I entered the store. Never greeted me, even though she made eye contact with me. She was more concerned about putting clothes up in different sections of the store. At one point, I asked her to remove jacket from mannequin and stood next to her while removing. Instead of her handing the jacket to me she left me standing and walked all the way to the register and placed it on the counter because she initially suggested that I walk towards the register and wait for her. Since I refused to walk to the register she felt the need to be petty and take the jacket to the register. . I also observed her being rude to other customers as well. My customer service experience was escalated. This is definitely not the job for her. I won’t be returning. I felt extremely uncomfortable.
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July 2024 by Mubashir Zamir
Had one of my worst experience in one of my favorite clothing shop. Purchased a suit for a special occasion and as always they forgot the security tag on it so I couldn’t wear it and when I brought it back to return it they behaved very unprofessional and said the tags or not on the items. How am I supposed to wear something if I don’t remove the tags (When I removed the tags that’s when I realized the security tag is still on it). Then I read their return policy and there was nothing such as tags should be on the items. I called the customer services and they called the Tall Black light skin lady and then she changed her statement saying that the item is worn. I totally understand where she came from but I told her everything is new. After reaching out to their supervisor and everything they said the tag should be on the item and I was like there’s nothing such as that and then they were like ohh sorry the item is worn. At this point I understood nobody’s gonna be able to help me. Never shopping there anymore!!
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July 2024 by sangita subedi
Super rude attitude and disrespectful behavior from the person that checked me out today (06/01/2024). I assume she is the manager at this store.Terrible customer service for a retail business. Express you can do better in terms of hiring because such behavior is unacceptable.Never ever going back to this store again.I love shopping at express but due to today's experience, I do not think I will ever shop at express store.
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June 2024 by Chris Anderson
Hayley was great. She even went out of her way to look for the items I had ordered and was also looking for.
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February 2024 by Rita Briggs
Haley had a terrible attitude! Please train your manager.
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February 2024 by Hassan AlRayes
Staff were rude, expect to return anything you touch to the shelves and ask you to bring hangers to the cashier along with what you’re buying , more customer friendliness in needed
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February 2024 by Nicholas Chawla
Made a purchase a couple days ago they forgot to take off the security tags off one of the shirts I came back to get it removed and they acted like it was my fault, light skin African American female was very disrespectful acting like I stole the shirt. It’s 2024 and she thinks I’m coming back to a store I stole a shirt from. Definitely never going to shop there again.
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January 2024 by Vincent Tran
Smh. Drove over two hours here to pick something up only at this location, just to find they closed early. No notice at all. Trash.
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December 2023 by Natalia
I was trying to return items. The system was down and the staff said they couldn’t process the return. I asked them if we could find some other way to help me. I was ok if they do it manually and credit my account later. I don’t have other time to come back. I asked for manager’s contact. They refused to give it to me. The person who helped me introduced herself as M. I doubt this is the name. But this is what I was told. Others were also rude. They were like what do you want? We can’t do nothing. No name tags. So I can’t tell the names.I hope some managers are checking this and probably find the way to help me with the return, for example sending me prepaid shipping label, so that I just dropped everything off at UPS.
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December 2023 by Meagan Jacobs
Today my husband and I were in the store shopping. We shop at express regularly and never had been treated so rudely. To the girl in the green dress I’m assuming the manager, you are extremely rude and arrogant, absolutely no customer service skills. Express please do better with your hiring process
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October 2023 by Mike
If I could give a zero rating I would. Brittany, your title means nothing to anyone but yourself. You shouldn’t have the job you have with the attitude and disrespect you showed my family. I will save the details for your district manager and cooperate office you were so quick to give a shoutout with your smart mouth. Not only do I not have time for you, I think these reviews are self explanatory. You’re trash at your job and you need a refresher course on customer service. Express is a great company but you are destroying their image. Go work somewhere you can be happy if you don’t like your job. Before I typed this 1% of what I really wanted to say, I read another comment about your attitude. Express needs to address you accordingly.I don’t want this reviewer to respond to me saying “we will work on our blah blah blah” take it straight to corporate and add it to the list of her complaints. Terrible.
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October 2023 by username
If I could give a zero rating I would. Brittany, your title means nothing to anyone but yourself. You shouldn’t have the job you have with the attitude and disrespect you showed my family. I will save the details for your district manager and cooperate office you were so quick to give a shoutout with your smart mouth. Not only do I not have time for you, I think these reviews are self explanatory. You’re trash at your job and you need a refresher course on customer service. Express is a great company but you are destroying their image. Go work somewhere you can be happy if you don’t like your job. Before I typed this 1% of what I really wanted to say, I read another comment about your attitude. Express needs to address you accordingly.
I don’t want this reviewer to respond to me saying “we will work on our blah blah blah” take it straight to corporate and add it to the list of her complaints. Terrible.
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September 2023 by Anonymous
If I could give a zero rating I would. Brittany, your title means nothing to anyone but yourself. You shouldn’t have the job you have with the attitude and disrespect you showed my family. I will save the details for your district manager and cooperate office you were so quick to give a shoutout with your smart mouth. Not only do I not have time for you, I think these reviews are self explanatory. You’re trash at your job and you need a refresher course on customer service. Express is a great company but you are destroying their image. Go work somewhere you can be happy if you don’t like your job. Before I typed this 1% of what I really wanted to say, I read another comment about your attitude. Express needs to address you accordingly.I don’t want this reviewer to respond to me saying “we will work on our blah blah blah” take it straight to corporate and add it to the list of her complaints. Terrible.
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July 2023 by majida
Britney is the manager here and I have no idea how she got her job lol. She is unprofessional, lacks customer service and very rude. She refused to service us for no reason, we had to drive to a different store. Horrible by express
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July 2023 by Angela Ball
Lost a sale. Walk in at 6pm and I’m told the fitting rooms are closed for the night even though the store doesn’t close until 8pm.
