-
December 2023 by James Downs
I love their clothing. Quality at a decent price
-
August 2023 by Megan M
Horrible service from the employee. He had a horrible attitude towards me, did not offer any assistance. Worst customer service experience I have had my entire life. If I could give 0 stars, I would.
-
July 2023 by M R
The older gentleman behind the counter actually gave me a hard time about returning 2 pairs of shorts even though I had tags on them, receipt in hand, they had never been worn, and I had just made the purchase a couple weeks prior. He acted very suspicious of my return and questioned a number of times why I needed to return them in an off tone which I initially ignored, thinking that maybe he’s new and misunderstood the training he received about how to handle a return. When I responded that I had purchased the two shorts for my daughter but they didn’t fit her, he told me bitterly that the better choice I could have made would’ve been to bring my daughter into the store to try them first on next time. I told him respectfully but firmly that returns are a part of the shopping experience and given that I was following the rules for him not be absurd about me making a return. Not going back to this Eddie Bauer anymore.
-
April 2023 by Karen Ponciano
Nicely laid out store, neat and clean. Absolutely no customer service. My husband loves to buy from Eddie Bauer but not here. We walked the entire store, even pausing near the two people working there, not even a hello from either of them, never mind any eye contact or any customer service.It’s a shame
-
February 2023 by Raj Vagh
The sales person/manager at this location needs serious training with respect to customer support and communication. We visited for a return that we did not initiated or received email and she told us to check on our own and that the systems are down and want let her do nothing and did not even budge from her place behind the counters to help to find another small size shirt. They are busy on their phone/mobile but will not help the customer. Strictly Eddie Bauer brand needs to work really hard to regain the trust of customers otherwise they might have to shut their doors especially at this location. We were really surprised to see commendable customer support from a different store in the same mall that we visited and the dedicated efforts to help us by the sales representative there.Bottomline: Do not visit this Eddie Bauer location if you are returning or buying anything because you are on your own to do anything. Sales representative here just gives you a weird stare as if they do not like working here.
-
January 2023 by Mike Jenkins
Nice store to buy all kinds of clothing. Especially for outdoor wear.
-
December 2022 by Christi Johnson
I didn't believe the poor customer service reviews I saw prior to stopping in today but they were correct. The manager was useless. She told me she couldn't check availability on line because their "servers were down". I promptly pulled it up on my phone and asked her to confirm which jacket it was as she had it behind the counter. No one else in the store, two other young men working. It wasn't that she was busy. She told me to take a photo of the tag and check the website myself. Won't be back to this location.
-
December 2022 by Anne Poch
This store does NOT honor the Eddie Bauer return policy that I not only showed them is in their website but also on their front cashier’s desk. I would not recommend this store to people who want to work with honest people who know their company. I am very disappointed with the representatives of this store.
-
October 2022 by Barbara Thompson
Nice store with nice selection inside a beautiful mall.
-
September 2022 by Ishmael Ngwako
Been here a few times and always find some good deals. You can't go wrong with Eddie Bauer, quality products with a touch of its own unique style.
-
August 2022 by Emily Wilson
I only interacted with staff over the phone and that was enough. The first time I was "put on hold" without being told and was disconnected. When I called back, the man was rude and abrupt. I will not be visiting this location in person.
-
August 2022 by John Doe
Employees were very respectful and helped me with what finding what I needed. I was only visiting but I would return if I was ever in town.
-
July 2022 by Samantha L.
Prior to arriving to driving 26 miles to Eddie Bauer in Fair Oaks Mall, I confirmed that online orders could be returned and that they had a Women's Trail Woven Shorts in Medium. When I arrived, I was told that my merchandise could not be returned due to a computer glitch saying it's been already returned and was provided a number to deal with customer service tomorrow.
-
June 2022 by Trevor Brooks
Terrible customer service, they did not greet us in the back of the store. Two of the 3 employees were sitting at the checkout twiddling their thumbs. Does not have qualified team members that know SPARC policies and culture. Savanah needs training over SPARC employee discounts!
-
June 2022 by TE VO
Terrible customer service, they did not greet us in the back of the store. Two of the 3 employees were sitting at the checkout twiddling their thumbs. Does not have qualified team members that know SPARC policies and culture. Savanah needs training over SPARC employee discounts!
