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October 2024 by Bola Samir
They helped me and my wife choose a wedding and engagement ring and the service was fabulous. Prices were competitive as well. We often go back to say hi and have our rings cleaned. Will definitely recommend to friends and family!
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August 2024 by Rockan A
Paid $4000 for rings and when bring them back to replace them or do anything they told me it’s worth nothing
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December 2023 by Bronwen Fleming
We had such a lovely experience with Sam when we were looking for a new ring. We had been looking around for something quite specific and couldn’t quite get the right combination of details we wanted. When we walked into Diamond Concepts we were lucky enough to have Sam talk us through various options and he was able to match the perfect diamond with the perfect setting, so beautiful. It was ready within a few days, the whole experience was 10/10! I appreciate the time spent with us, the professionalism and the quality of the service we received and would recommend this business to all.
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October 2023 by Aaron Garcia
Sam is the Man! 10/10 recommend
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May 2023 by Areej Bakri
Absolutely love this place! I’ll only ever come here for any future purchases or repairs. I purchased an Emerald pendant necklace and it’s the most vibrant green I’ve ever seen. The sales woman Laila, was so helpful and so nice and patient, she took the time to help me figure out what to buy for my newly wedded daughter and my daughter ended up absolutely loving it! So grateful to come across this wonderful family owned business.
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February 2023 by Kris Monk
If I could give this place zero starts I would. They couldn’t even do a simple watch adjustment. Lost one of the links for my Movado watch, and refused to give me a refund for what they messed up.
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October 2022 by Lori C.
We will never take our business here again. My fiancé bought my ring there and also purchased a warranty. We needed to have my ring resized so we took it in.We went in on 09/30 to pick it up. Yes, we got there at 6:52 but the store wasn't suppose to close until 7. The workers already had the gates up and tried to refuse me service. I was called rude by YOUR workers when I literally asked nicely for my ring during the time your store was supposed to be open. There is absolutely no excuse for the piss poor attitude of your workers and the terrible customer service we received when trying to pick up a ring WE BOUGHT FROM YOU.I have since tried to call and complain about those two women but no one is answering the store phone. As I said, we will NEVER take our business here again and you would be wise to do the same. Go to Kay's.
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September 2022 by V P
Our experience here was incredible. Lotfy (Leo) and Sam (in-house GIA certified designer) were both great to work with. Leo was incredibly informative about rings in order to help us be informed consumers. When we went to other stores, we never received the same kind of guidance.They are informative and respect your budget. Even when the ring i wanted came out to be below my budget, they did not push at all to get me to spend that full amount.I came for an engagement ring and wedding band that were styles I could not find elsewhere. From the photo alone, they were able to create the exact design for me as well as sizing it down and making design adjustments so it would look good on my hand. I couldn’t ask for better service and would recommend them to anyone
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May 2022 by Davud Sungur
Terrible quality! First, one of the left diamonds came off and they told me that I don’t have coverage so they wont fix it. I was never informed about any sort of coverage when they sold me the custom ring i bought for my fiance. That diamond came off 5 months after i bought it. Now while we were in the car driving, her center stone and the other diamond randomly came off and fell to the floor. Its been 6-7 months since i got this ring and I regret ever buying from them. A ring thats so expensive should not be that cheap in quality.
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May 2022 by Ahmad Shaban
I bought a ring from here and sent it to get resized which they told me takes between 4 to 6 weeks, it’s been 8 weeks and I still have not received it. The communication got really bad. The person on the phone constantly told me that they will call me back but I never hear back from them.
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September 2021 by Jonathan Nguyen
We had a great experience working with Sam and his team at Diamond Concepts. He was very helpful and gave us a lot of insight before any decision making. Definitely recommend coming here for your jewelry needs. The consultation process alone is invaluable. There is no pressure from him or his team as they are there to offer the best customer experience. They are willing to work with you with any budget and definitely went above and beyond for us.
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September 2021 by Vicky Pham
Our experience here was incredible. Lotfy (Leo) and Sam (in-house GIA certified designer) were both great to work with. Leo was incredibly informative about rings in order to help us be informed consumers. When we went to other stores, we never received the same kind of guidance.They are informative and respect your budget. Even when the ring i wanted came out to be below my budget, they did not push at all to get me to spend that full amount.I came for an engagement ring and wedding band that were styles I could not find elsewhere. From the photo alone, they were able to create the exact design for me as well as sizing it down and making design adjustments so it would look good on my hand. I couldn’t ask for better service and would recommend them to anyone
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May 2021 by John F.
5/2/21 Looking around for ideas on our upcoming 7th year anniversary, I wanted to see what this place has to offer. I was greeted by a staff member, but she had one person ahead of me. No problem, I am just looking. I did see some nice nice pieces of jewelry, but I didn't see anything that my wife would want. Some more unique and harder to find is what she likes. Still, the men's watches were okay, but I like my watch better. I will keep looking, but I did see some happy clients in the store. A sense of normalcy is coming back into the world since this Coronavirus Pandemic started. I am pleased about this.
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April 2021 by Tatiana Rotari
Amazing experience ! If you truly look for some quality and nice looking jewelry they are the best. We have spent hours looking around for something nice and beautiful. We came back several times to make a decision, but it is worth it. Reagan and Leo provided the best customer service and responded to all our questions. They answered to all of our questions even provided the best recommendations. We will definitely come back again and recommend everyone to take a look at their products. I am happy we made the purchase there.Thank you !
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April 2021 by robert ernest
This place is outstanding! I gave them an impossible task of a custom engagement ring that I needed in under a week so I could propose on Christmas. Not only did they make it happen but Naya helped me find the perfect band, setting and main diamond combination. I didn’t have to go out of my price range and they kept me cool when I was worried about it not being done in time. Sam is a master of his craft and if I ever need another piece of jewelry I will 100% be coming back to them. By the way, she said yes! Thank you guys so much!
