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May 2023 by Cindy Bascetta Zimmerman
The roof looks great but we had three issues -- they left hundreds of nails scattered through the front and back yard (we had to purchase metal detector rollers to pick them all up); during installation a vent pipe from the attic HVAC disconnected and they wouldn't accept responsibility for it even though they admitted they had worked around the vent (our HVAC service contractor fixed it but it cost about $400); and we just had a home inspection and the inspector investigated a drone picture that showed a missing row of shingles at the edge of the roof along the gutters (he said it looked like they had never been installed). They were rushing to beat bad weather coming and we appreciated their effort. When we called about the missing shingles they came within a couple days to correct the problem. Also you usually have to leave a message and wait for a return call but sometimes they are very prompt.Service: Roof installation
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August 2022 by Dustin Lavigne
They do not honor warranty claims. 2 years in after full roof replacement by their A team from Virginia, a large 10ft long section of shingles at the Hip of roof has peeled off. This means they did not nail every shingle for 10 ft to peel off. I called in for warranty claim, date was set for someone to fix and no one ever showed. Its been 2 months since my initial contact, I have sent several emails and voicemails with no further response from them. I'm now left with calling a local roofer to fix the warranty issue and inspect the rest of the roof. I would Not recommend this company!Service: Roof installation
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January 2022 by Vanessa Strauss
Our neighborhood had storm damage. Lots of companies came to our door to offer to look at our roof. We did not feel comfortable working with them. Then our next door neighbors recommended we speak with David Leckie from Colonial Remodeling. From the beginning we were comfortable with the process. Most of the companies wanted money instead of paying attention to our problems. David came and inspected our roof. He talked to us about the issues. He did not guarantee it would be covered but made sure we understood what was wrong, what the process was, and what his role was. David sat down with me when I called the insurance company and was here when they came to inspect the roof. I feel like in every instance he went above and beyond! We felt like we were the only customers he had. His customer service was excellent. He was available throughout the process to help us and never just passed us on to the next person. His dedication and support were amazing. We are so blessed we selected Colonial Remodeling. I have recommended them to friends and family. In this uncertain time David was safe when he met with us and I always felt that he not only respected our needs but our property as well. You can't go wrong working with this company. We had a fantastic experience. David is a superstar!!!!!!!!!Services: Roof repair
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January 2022 by Mark Morris
They were very professional on the installation and clean up of installing new roof shingles on my main home and back workshop. Frank Kang who works for them and spearheaded the whole operation was by far the best contractor I have ever worked with. Very responsive and answered every question that I had or concerns. Never left me in the dark as other contractors have done in the past. He is very thorough in his estimate and doesn’t try to add hidden prices. Frank Kang called, texted and told emailed me to keep me updated. If I called and left a message he would get right back to me. Because of him we are having our other home roof replaced. He is honest and trustworthy along with Colonial Remodeling who are superior to other roofers. If you want a job done right and of good quality I urge you to pick them.Service: Roof installation
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December 2021 by Jody Jones
I would definitely recommend Colonial remodeling chaz Charles elliott the whole crew was awesome from start to finish they remodeled my whole house And side porch n my whole deck awesome jobServices: Roof repair
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October 2021 by Lisa Fouser
2nd review.3 years ago I left a glowing review about Colonial. Chas Kubrick is AMAZING!! They were professional, the construction team did a fabulous job and I think I only found 3 nails.I purchased the upgraded roof and upgrade to beautiful Hardie siding.Fast forward and I'm leaving a 1 star review.Why? Because they only warranty their work product for 2 years a little but important fact that must have been in the contract and I missed. It certainly wasn't spoken.I recall reviewing the Hardie as well as the CertainTeed Roof warranties but nothing about a 2 year warranty from Colonial. Given that information would I have chosen a different company? Of course!I have 2 major problems, a leak inside of my sunroom as well as a problem with the siding which has destroyed a window and French door. A technician came out for the door and explained the when the siding was installed on the deck, they failed to do the flashing. And well, you can see in results in the pictures.When contractors come to provide estimates without missing a beat, each says I shouldn't be having these problems after 4 years and that Colonial should repair. I explain the 2 year clause and they laugh.So, here we are, either file a claim with the roof and siding manufacturers, pay out of pocket OR file a claim with my insurance company. Each option sucks because I went with a company which doesn't provide an actual warranty for their work product.Don't be me, be better.
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October 2021 by John W
We had some wind damage to our roof from some recent storms and I wasn't sure of the best way to get our roof fixed. I just happened to bump into Frank Kang and did he make it easy. So glad I met Frank...he was very knowledgeable, courteous and available. He showed up on time and kept us aware of what was going on. The team took only 1 day to install our new roof...and stayed well after dark using flashlights to clean up. Great job Colonial Remodeling.Services: Attic venting
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October 2021 by Emmanuel Anyetei Anum
Francis Kang provided outstanding service.From inspection of the storm damage to our roof, siding and gutters to getting the repairs completed, Francis was always available to answer any questions we had. He was so professional and courteous in all his interactions with us. Francis ensured we had value for our money by recommending the highest quality roofing materials.Services: Roof repair for storm & wind damage
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July 2021 by Eric P.
Really great company to deal with! We were hit by the hail storm a couple years ago and contractors were everywhere trying to get business. Colonial was professional and responsive. Sent out their teams and got right down to repairs. Dealt with the insurance company and everything.
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June 2021 by Lisa S.
2nd review.3 years ago I left a glowing review about Colonial. Chas Kubrick is AMAZING!! They were professional, the construction team did a fabulous job and I think I only found 3 nails.I purchased the upgraded roof and upgrade to beautiful Hardie siding.Fast forward and I'm leaving a 1 star review.Why? Because they only warranty their work product for 2 years a little but important fact that must have been in the contract and I missed. It certainly wasn't spoken.I recall reviewing the Hardie as well as the CertainTeed Roof warranties but nothing about a 2 year warranty from Colonial. Given that information would I have chosen a different company? Of course!I have 2 major problems, a leak inside of my sunroom as well as a problem with the siding which has destroyed a window and French door. A technician came out for the door and explained the when the siding was installed on the deck, they failed to do the flashing. And well, you can see in results in the pictures.When contractors come to provide estimates without missing a beat, each says I shouldn't be having these problems after 4 years and that Colonial should repair. I explain the 2 year clause and they laugh.So, here we are, either file a claim with the roof and siding manufacturers, pay out of pocket OR file a claim with my insurance company. Each option sucks because I went with a company which doesn't provide an actual warranty for their work product.Don't be me, be better.
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June 2021 by Carlos R.
Colonial Remodeling LLC has poorly responded to multiple request (email and calls) to fix a leak in my roof. 2017 they installed a new roof and gutters on my house. I currently have a leak in three areas in the roof and no one has even responded or been helpful at all. Labor and materials are still under warranty. This is not a good business practice if they can't even respond.
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June 2021 by Alicia F.
2nd review. 3 years ago I left a glowing review about Colonial. Chas Kubrick is AMAZING!! They were professional, the construction team did a fabulous job and I think I only found 3 nails. I purchased the upgraded roof and upgrade for beautiful Hardie siding. Fast forward to today and I'm leaving a 1 Star review. Why? Because last week I called about some problems and learned that they only warranty their work product for 2 years~ small but important fact that must have been in the contract and I missed. It certainly wasn't spoken. I recall the wonderful Hardie as well as the CertainTeed Roof warranties but nothing about a 2 year repair warranty from Colonial. Given that information would I have chosen a different company? Of course! I have 2 major problems, a leak inside of my sunroom as well as a problem with the siding which has destroyed a window and French door. A technician came out for the door and explained the when the siding was installed on the deck, they failed to do the flashing. And well, you can see in results in the pictures. When contractors come to provide estimates without missing a beat, each says I shouldn't be having these problems after 3 years and that Colonial should repair. I explain the 2 year clause they laugh and proceed to share their warranties and that Colonials isn't the standard. Two years? That's the honeymoon stage problems seldom arise. So, here we are, either file a claim with the roof and siding manufacturers, pay out of pocket OR file a claim with my insurance company. Each option sucks because I went with a company which doesn't provide an actual warranty for their work product. Don't be me, be better.
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March 2021 by Jamie Crabtree
Colonial Remodeling recently performed a roof replacement for us due to extensive hail damage.Our insurance company was exceptionally difficult to deal with in obtaining funding approval. These efforts included threeinspections/assessments and numerous phone calls.Frank Kang’s involvement and leadership was absolutely key in directly interfacing with our insurance company and obtaining funding approval.His excellent communication/interpersonal skills and extensive knowledge of roofing enabled him to be successful. Without Frank’s involvement I do not think funding approval would have been obtained.Frank was also very effective working with and, coordinating with the Colonial Remodeling back office team. They prepared cost estimates and successfully negotiated numerous items with the insurance company. Additionally, all aspects of the project were managed professionally and efficiently. The roof replacementwas completed on time and on budget.I highly recommend Colonial Remodeling and, particularly Frank Kang to anyone considering a roof replacement!Service: Roof installation
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March 2021 by Cheryl Jennings
Dear Sirs,We’re writing to highlight the exemplary customer service of David Leckie. From the initial contact, he was very professional and accommodating.During our meeting he was very thorough, patient and knowledgeable. He willing discussed all the options and steps from signing the contract to final payment. What we appreciated most was everything played out just as he said it would! There were no hidden surprises or amendments to the product or the cost.Being seniors, it is extremely important to find businesses that don’t prey on customers and on whom we can trust to do a quality job for the price we agreed. We’re elated to say that that was our experience with David and Colonial Remodeling, and for that we are eternally grateful. David volunteered to meet with the insurance adjuster in our absence for a family emergency, which we feel factored in the approval of the claim.We couldn’t let an opportunity pass to sing his praises!! Keep up the great work! Hopefully we will never need another roof but if anyone else does, we will certainly recommend David and Colonial Remodeling!Sincerely,Ralph and Cheryl JenningsService: Roof installation
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February 2021 by Sami G.
Overall, we were happy with Colonial Remodeling. Adam, our sales representative, was fantastic, as were the workers that came into our home to fix our bay window. However, I cannot say the same for Eliud, the project manager. He was unresponsive and uncommunicative for weeks in between work being done, and if it was not for Adam, our bay window would still not be complete.
