-
January 2024 by Mawyah Bashatah
I would not provide a star to this place just because I was not provided a service in a good manner. I am an international looking for a 2 day car and the person on the register was responding in a rood manner. He even told us after we waited in the line for 20 min that they are closed for the day. This is the first time I get this service from budget, which i am not used to and very disappointed of.
-
December 2023 by yashwanth reddy
I would not even give a single star. One of the worst place ever to rent a car. The car we booked is completely filled with dust when asked for a replacement or clean up the guy in the reception was so aggressive and rude. He adamantly refused to do so. One of the worst experience I have ever had. I advise not to rent here.
-
November 2023 by Mario H.
Quick Check-in and Check-Out. The man on the Check-In was friendly and doesnt tried to sell me unnecessary extra stuff.Free upgrade to higher class because no compact class car was available.Car was clean and well equipped.
-
October 2023 by Rachel McQuillen
Be aware that the online reservation system allows for over-booking. I had a last-minute issue with my personal vehicle and needed a rental car ASAP. I reserved a vehicle online and 5 minutes prior to pick up, I received a call informing me that they didn't have a car for me. Not reliable for short-notice rental.
-
October 2023 by Angie Flores
I rent a car a few weeks ago.My appointment it was on Sunday at 3pm.We arrived and it’s closed.I don’t know why they let you make a booking if it’s going to be closed.We lost several time, and we ended going to another location, but we have a flight to catch so we couldn’t lost time.
-
October 2023 by Juan Robinson
This location was just great, a little hidden secret. The service was friendly, efficient, fast and a pleasurable experience for me.
-
August 2023 by Yuhao Cai
If I could put 0, I will do. The employee here has an attitude when he talks to me for sure, it sounds like I am owning him 200 million dollar. And guess what when I return the car he asked me what the scratch was on the left side door. I showed him the video which I record to pick up the car and told him it was there already. Then he said he already knew it, and he was trying to ask me if I know. Glad I had took the video, otherwise I think he will charge me on that scratch there. Never come back again for this rental car store. Worst in NA, I bet
-
August 2023 by Paul Dufresne
I was charged a one way rental fee for extending a long term rental even though I was returning to my original rental location.
-
July 2023 by Rick R.
If I could give no stars I would! Got pictures to prove that they are just hiring anyone and they don't take care of the vehicles! The price was better than enterprise, so we decided to go with Budget....but the saying is true, you get what you pay for. I rented a Ford transit 15 passenger van and the size was great...but uh, when I went to pick it up, it wasn't washed and had a ridiculous amount of dents in it. The service person didn't inspect the vehicle. He just told me to take pictures just to prove I didn't do anything to the vehicle! The scariest part of this is, the freakin driver side tire had been punctured and had a slow leak! As soon as I drove off, the PSI gauge let me know. I didn't think it was a puncture so I just put air in it....but when I checked the tires, all 4 treads were completely worn!! The lucky and blessed side to this story is that the tire didn't go flat, but it was leaking. Check my pictures out to see my proof. Don't rent from here.
-
June 2023 by Abdulrazzak Aldhobhani
I had an amazing experience renting from Budget at Fair Oaks Mall, Fair Oaks Mall, Fairfax, Virginia. The price was right, services were excellent especially dealing with the guy who works there. He is very honest, respectful and professional. I recommend him for all friends.
-
June 2023 by Naif Otb
Its 8 am and the worker (eptone) already has an attitude.They also didn’t have my reservation ready, and told me to come back later. Thank you for wasting a 45 minutes drive.definitely not coming here again.
-
April 2023 by Sean Tebyanian
Amazingly Sweet beautiful Staff.I highly recommend .Great service, I had no problem.Thank you.
-
March 2023 by Kang Kim
I was trying to post it through the budget but somehow ended in public posting. Mr. Habtom’s work and customer engagement is very effective. He knows how to advise the customer and senses its need by listening carefully. Sometimes he is seen by customers in different way, but majority of us have confidence that he knows how to satisfy customers. Most of cars are new. If they are not clean somehow, it is just because he needs more support from company.
-
December 2022 by Rene Jacuzzi
I have booked a few weeks ago on a German website a rental car.When I went to pick it up, the rental car could not be handed over to me.I then had to rent one for twice the price on site.After many emails to the operator of the website and to budget, I did not get my money back for the rental car I did not receive.400 dollars for nothingThank you Budget
-
November 2022 by b r (balr0g)
Great customer service from real professionals! Will sure be renting here again…
