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February 2024 by Diana Bauerle
Great selection, and neat, bright and cheery store. Customer service was top notch. Celia helped my husband exchange a belt he got for Christmas to a different size, and she was so sweet with our daughter, helping her find a pair of earrings and wrapping them up beautifully.
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August 2023 by A S
It’s good but the people who’r working there need to be more professional ,,,
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June 2023 by Lauren H.
Before I explain why I'm giving this store a bad review, I'll preface with this--FairOaks mall is dying. I went on a Sunday at noon and the mall was practically empty with only one-two people in any store at a time. Often there weren't any people in the stores. Brighton is no exception. My friend and I were the only ones in the store besides one other woman, and because this store pays their workers partly through commission, one of the sales associates immediately locked onto me and would NOT leave me alone the entire time.She first asked if we were looking for anything (pretty standard) and we both said nope, just browsing (which is code for 'please leave me alone.') This woman, who's name I forgot but had tan skin and dark hair, then proceeded to hover beside us while we browsed earrings, just staring holes into us. Awkward....she leaves and I go to look at a handbag. My eyes are on this bag for 5 seconds when another sales associate comes over and says "if you like THAT bag, take a look at this one!" And then shows me a very different and very ugly bag. I have to pretend to appreciate it and make vague "wow that's nice" comments while the lady goes on and on about the stitching and how much work went into it. At this point im very uncomfortable and I can tell im about to be roped into buying stuff so I throw out a "im just thinking ahead to Christmas for my mom," which seems to be an invitation to the original worker that hovered to try to sell me a different bag. She shows off the lifetime warranty and forces me to "feel the texture" of the bag. Meanwhile, im trying not to be overtly rude but im also trying to send signals that im not interested at all. Then she glances down at the coach purse I was wearing and says, "you know, Coach doesn't offer a warranty like we do." What!??? How rude is that!? I then tell her im not buying anything today and then she goes on to try and persuade me to create a wishlist, to which I say no. At this, she makes the nastiest, most judgmental face. I guess she was confused as to why I had no interest in her incessant and desperate attempts to get my money. My friend could tell I was uncomfortable and said "hey let's go to xyz," giving me an out. I tell the woman, again, thanks but no thanks, and she just says "hm....okay..." in an extremely awkward manner, scowling and walking away. My friend and I practically ran out of there. I have NEVER experienced such blatant disregard for a customers comfort. This woman had no tact or compassion, I only wish I knew her name so I could warn people about her terrible customer service. I'm sorry to say I'll stick to shopping online just to avoid their terrible store atmosphere.
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June 2023 by Amruta Ghate
I bought some expensive sunglasses from this location that broke in a month. I was careful with them but the screw in the frame fell out. I asked my mother to take them back and see if Brighton could do anything. My mom encountered Linda (who seems to be the store manager) who was the rudest, most unprofessional person she or I have encountered. She told my mom to tell me to be more careful with my belongings. She said there was nothing they could do because I broke the frame. When my mom finally showed her the frame she finally said if the screw came out she could send it to be repaired.I just do not understand in the era of Amazon and a plethora of places to buy things why Brighton wouldn't choose to focus on customer service. They do have other reps who are very friendly and it's actually the reason I bought the glasses in the first place. From a woman named Claudia. My mom and I would go into this store often and have bought things there over the years but this is definitely going to be the last time we do and we'll be spreading negative feelings about this store instead of positive. It's just unfortunate.
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March 2023 by Barbara Selick
Patty gives you excellent service. She is warm, patient, and attentive. The selection is great and if they don't have it, they will order it for you.
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October 2022 by Bethany Wilson
It’s funny that I was about to write a review about the poor customer service but it looks like someone beat me to it 7months ago. The employees at this location are rude, and treated me like I couldn’t afford anything and directed me to the clearance section. At checkout I had to interrupt their gossiping so I can pay, just outrageous. Next time I’ll shop online and share my experience about this location to 20 other friends and family. In addition, I will contact Brighton about improving the quality of their service to benefit their business. Such a shame because I love their products!
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September 2022 by Mary O
I don’t know how I’m the world I missed this store before (perhaps because I’m a homebody). Total bling Heaven. Linda and Linda helped us find all the treasures that made our hearts happy, and they were super fun to boot. Definitely coming back to the Fair Oaks Mall store soon.
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April 2022 by Tabitha Gilyard
Man I don't know what store ya'll were shopping at, but I was treated like royalty!! Especially the store manager Linda!! In my terminator voice...I'll be back❤❤
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December 2021 by Marie Ballesteros
It’s funny that I was about to write a review about the poor customer service but it looks like someone beat me to it 7months ago. The employees at this location are rude, and treated me like I couldn’t afford anything and directed me to the clearance section. At checkout I had to interrupt their gossiping so I can pay, just outrageous. Next time I’ll shop online and share my experience about this location to 20 other friends and family. In addition, I will contact Brighton about improving the quality of their service to benefit their business. Such a shame because I love their products!
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November 2021 by Melissa Almario Seefried
A bit pricey, but quality is superb
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May 2021 by The Sullivan's
The customer service at this location is the worst I’ve ever experienced. I’ve been a customer of Brighton for many many years and have never been treated with such disrespect and been soo uncomfortable in a store. When I walked in to return an item I was asked to wait for Linda to return from I assume break. The moment Linda approached me she was rude and condescending. Instead of respectfully explaining the store return policy she rudely told me that I couldn’t return my items because I didn’t have the original paper backing the jewelry came in or the boxes. First of all who keeps that stuff and how much would it cost a corporation to print out a new tag or put the jewelry on a new piece of paper. Her demeanor and respect for another person especially a customer throughout the entire process was appalling. Everyone in the store was looking and I was made to feel like I had done something wrong. She acknowledged that the items had not been worn and contradicted herself several times by first saying she would make an exception and then decided not to. She then told me to call customer care at Brighton and if they told her to do it she would. When I called the customer care representative said she could not tell the store what to do and would call Linda. When Linda got off the phone with customer care I asked her what the outcome was. She rudely said they will call me back. Linda needs some serious customer service training. If she’s the supervisor there I can’t imagine how she treats the employees! I will not be returning to this store and am very disappointed that Brighton employees such disrespectful individuals.
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May 2021 by Lara A.
The customer service at this location is the worst I've ever experienced. I've been a customer of Brighton for many many years and have never been treated with such disrespect and been soo uncomfortable in a store. When I walked in to return an item I was asked to wait for Linda to return from I assume break. The moment Linda approached me she was rude and condescending. Instead of respectfully explaining the store return policy she rudely told me that I couldn't return my items because I didn't have the original paper backing the jewelry came in or the boxes. First of all who keeps that stuff and how much would it cost a corporation to print out a new tag or put the jewelry on a new piece of paper. Her demeanor and respect for another person especially a customer throughout the entire process was appalling. Everyone in the store was looking and I was made to feel like I had done something wrong. She acknowledged that the items had not been worn and contradicted herself several times by first saying she would make an exception and then decided not to. She then told me to call customer care at Brighton and if they told her to do it she would. When I called the customer care representative said she could not tell the store what to do and would call Linda. When Linda got off the phone with customer care I asked her what the outcome was. She rudely said they will call me back. Linda needs some serious customer service training. If she's the supervisor there I can't imagine how she treats the employees! I will not be returning to this store and am very disappointed that Brighton employees such disrespectful individuals.
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March 2021 by Tee
I got dragged in but treated well by staff
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October 2020 by Mis Sanford
Cute things. If I carried a purse they have one I would carry. ??
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December 2019 by Gary H
My wife loves this store and the staff is always great, especially Karen!
