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March 2024 by Rohmah Javed
They gave me an estimate that I thought was shockingly high. I was right. It was about 3-4 times what the other five closest shops quoted me later the same day. Don't go here as a single female.
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February 2024 by Tom
I should have read the reviews before bringing my car here. I had the hood replaced which involved painting it. It was an insurance job. Upon pickup I couldn't even open the hood properly and the side gill was not in alignment which meant further delay for picking it up. Now the paint is falling off in chunks as shown in the picture! It was always hand washed and the rest of the factory paint on the car looks great so I know it is related to their work. Unfortunately, they refuse to work with a repair center local to me to get this fixed as I no longer live in that area. I should have stuck with an insurance company recommended shop as I would have been able to get it repaired fixed almost anywhere in the country under warranty.
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January 2024 by District Columbia
Karl (manager) and Ryan (estimator) are the best. I’ve had a bunch of small issues with my new car after buying and servicing it at another BMW dealer in Alexandria and had to bring it to BMW of Fairfax Body Shop. They took care of me in the most polite way possible with the best customer service I’ve ever had at a body shop. Appreciate you guys!!!
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November 2023 by Evan Jones
No one wants to have to visit the collision center, but thankfully, Karl over at BMW of Fairfax Collision Center made this stressful process a bit more manageable.I dropped my 330i off earlier this year after an accident. It took a few weeks for everything to be repaired, during which Karl remained in contact via text and phone calls. My questions and concerns were responded to in a timely manner.The car was 100% fixed and they did a wonderful job painting and cleaning both the exterior and interior. Thank you for a wonderful job! Hope I never have to see y'all again, but if I'm in another accident or need repair work done, I'll be coming here!
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November 2023 by Lisa Noble
Very friendly and professional staff who kept me up to date at every stage of the repair process. My car looks brand new. Couldn't be happier with my experience.Service: Body & Trim
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July 2023 by Lisa H
My X4 got keyed on the passenger side door. Took it to BMW’s Body Shop and they not only repaired the door in less time than predicted, but also repainted other small nicks, Karl kept me apprised of every stage and the body shop guys even detailed the interior. My car looks and smells brand new! Highly recommend!Service: Painting
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July 2023 by Charles Tsui
Karl was friendly, professional, and helpful throughout the repair process. He helped me to navigate to a more favorable outcome with my insurance claim (for a hit-and-run) and texted frequent status updates. Every time I had a question, I received a prompt and complete answer from Karl. The repair was done well and finished relatively quickly (another top-rated local shop couldn't even accept my car until 3 weeks from now).Services: Painting
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July 2023 by Karim Rehayem
My bmw needed some body and suspension work from a collision, and these guys did an amazing job. My car feels even better than before. Henry kept me updated through the whole process, and explained how they were going to approach the repairs. I’d always recommend having your bmw repairs done at the fairfax body shop, they’re the only experts I’d trust with my personal vehicle.
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June 2023 by BO mi
I repaired my car with replace the headlight. I left my vehicle over there for one and half month. I know it is my responsibility to take out my belongings. They has disclaimer, saying they are not responsible for any lose, but I have to warn other people who is going to repair car here that they have thief in their maybe repair team, maybe cleaning team (not sure). Someone stole my watch that I left in the storage box in the center of my car. It worth $2000. I don’t understand why someone need to open that box. I think they know they have disclaimer, so they are free to take anything expensive that you left in the car. The repair has no problem, but you need to be careful with the thief. By the way, the repair time is super long.
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March 2023 by SELASSIE CHRISTOS
Ryan at the body shop was very effective, thoughtful and professional. He corresponded with me via email updating me on the precess/progress of my car’s financial (with my Insurance agency) and body work. I give Ryan A+ for the manner he has handled the overall of the repair of my car. Thank you!
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March 2023 by Sebastian R.
This is the second time I visited the shop. First time was about 10 years ago, second time was last month. I have to say their customer service and attention to detail was fantastic this time around. I had the pleasure of working with Kyle. He guided me through the process and was clear to explain how everything worked. He was also prompt with his follow up. I appreciated the constant text messages to let me know what was going on, pictures, dates, the follow up with my insurance company, and the overall quality of work they did. I’m happy with the shop, will definitely return if needed. I had one of my doors keyed and they blended the metallic paint beautifully. I was worried that I was going to be something noticeable, but the concern was unfounded. Thanks Kyle and team for making the process so seamless!Service: Painting
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February 2023 by Daniel J.
Went to this shop for several years for our bmws, towing and driving all the way from Leesburg, cause Henry was professional and friendly on the first time. Then this time, with almost $12,000 of body service, it took 1 month to schedule and 2 months to complete the job.Henry became arrogant with poor customer service:(. Seems he lost the passion for his loyal customers:) I don’t need to go to this shop any longer as either they are busy enough to not take care of their loyal customers or short staffed and stressed.I will just repair my bmws near Leesburg now on.It’s a shame how people change with a bit of success:(Services: Body & Trim
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January 2023 by Adam Ballantyne
When a tree branch fell on my car, I wanted to make sure a certified BMW shop was doing the repair when I went through insurance, so I decided to go here. I was told I would receive frequent updates on the progress of the repair, but I was only contacted by them when the car was dropped off and when it was ready for pickup 1.5 months later, which was very inconvenient since I live 2 hours South. If they aren't calling you, make sure to call them, because they WILL not call. I was also supposed to be given some Uber credits which I never received.The only reason I gave any stars at all is because when I finally did get the car back, the work was phenomenal. Every single dent, even the microscopic ones were gone, and the paint looked as if it came from the factory. The service people need to be way better about informing you on the progress of your vehicle, but if you have enough patience, the BMW technicians will do a phenomenal job. Another case of poor quality middlemen service advisors overshadowing outstanding work.Services: Body & Trim
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October 2022 by Linqiong Gao
Services here are very friendly. Ryan Jones from BMW Fairfax Collision center is amazing - always have the nicest attitude and willing to help!Service: Body & Trim
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August 2022 by Omri Nell
This place works & accomplishes tasks about as fast as a slug competing in a triathlon. I could probably have my first kid, raise him to adulthood, send him off to college and watch him become a successful member of society before they get done with my car. Unless you plan on not having your vehicle for 3 months longer than the wait time that they tell you to anticipate, do not bring your car here. Responsiveness is subpar, the explanation for why things take so long is completely lacking, stories change every week, and I still don't have my car back so who knows what the quality of work will be like. If my car was incredibly damaged (and I mean dropped off of a cliff) I would understand but I seriously cannot wrap my head around how it can possibly take "professionals" this long to order parts, disassemble, reassemble & repair a vehicle when that's literally all this place is meant for, especially considering it's a luxury car brand. I've never dealt with any place of business that seems less considerate of handling a customer issue or at the very least seeming confident in the process and time frame of which said issue will be resolved. I have never once left a negative review on any service or place of business in my life but my experience here has left no other option, and to my dismay, I have to resort to documenting my experience here. Zero out of five stars.
