-
March 2024 by Mark Yeo
Had a nice selection of furniture at good prices. We worked with Nema, who was very knowledgeable and was extremely helpful
-
February 2024 by Maria Achemdey
My husband and I had a great experience here due to Mema's customer service and assistance! She is one of the best salespeople we have encountered anywhere. She greeted us immediately and stayed close by as we shopped to answer any questions without being too "in our faces." We found a sectional we loved and got a good President's Day deal on it. We visited 4 other furniture stores afterwards just to shop around and no one compared to Mema and her great service or to the deal this store offered. We LOVE our new sectional and can't wait until it's delivered!
-
February 2024 by Andrew Nguyen
I am not one to write reviews but I HAD TO because of the TERRIBLE experience I had at this Ashley.This is by far the WORST Ashley furniture that I have been to. If I could give it 0 stars I would. The store manager there was beyond unprofessional and rude to my partner and I who were looking to purchase furniture at Ashley. Instead of understanding the core principles of adequate customer service, the store manager instead chose to be accusatory and disrespectful to us when discussing furniture pricing. We instead chose to purchase our items at a different Ashley with a much better experience. BEWARE OF THIS LOCATION. I'd pay the premium to stay clear of this Ashley any day of the week.
-
February 2024 by Rick Yelich
All the staff was very helpful and friendly, answered all my questions and the result was that I was able to purchase the recliner that online chat wasn't able to help me with.
-
February 2024 by HeavensLastCrush
Came here on a random Tuesday to help a friend fully furnish their entire apartment. The service was impeccable - Hasan took great care of us - and we were able to get everything we needed for a very reasonable price.
-
February 2024 by C.M. Willett (Radagast27)
Very nice store and good selection. Hasan was very friendly and helped me select a perfect couch for a great deal.
-
February 2024 by Madison Long
Cindy was super helpful and friendly today during our shopping experience!
-
February 2024 by Mohammad Ibrahim
Cindy is amazing and very knowledgable with finding the right furniture for home. Excellent customer service and very friendly! Highly recommend Ashley!
-
February 2024 by Meredith Rhinehart
We bought a sectional at Ashley’s in Fairfax this week. Cindy was very helpful, knowledgeable, and attentive. She let us have our space to look around but was also there for any questions along the way. She helped us with the configuration that would work best in our space and we were grateful to have her expertise. We are excited for our beautiful new couch!
-
February 2024 by Chris Devlin
Worked with Cindy. She’s great and really helpful working through all the options.
-
February 2024 by Hannah Albanese
Cindy is the absolute greatest and will hook you up with exactly what you’re looking for! Professional, honest, and accommodating!
-
February 2024 by Renee Johnson
Cindy was great! Very attentive even though it was busy. She didn’t pressure us either!
-
February 2024 by Michella Saad
We had a wonderful experience!! Aisha is awesome. We’re getting married and we need to outfit our bedroom. She was so helpful!
-
February 2024 by Vivian Dhungana
Wow the sofa that I ordered was delivered so safely ,people were so cooperative helping and they set everything on my living room as per my designs.And let me take a minute to thank Miss deka Hussein the manager on the Ashley furniture. Omg she is just awesome human ,too helping she made my stress over furniture goes zero. Over all Ashley are always the best I had all my furnitures from them they are are super comfy ,durable and luxurious. Guys don’t have second thoughts just go and get them from Ashley ❤️
-
February 2024 by Challaine' Edwards
I’m very disappointed in furniture stores these days. The model is simple, customer goes into a store, picks out their item of choice, pays for it, and the item that is selected and paid for gets delivered. Customer service is the focus here and a monetary transaction helps the company. Easy, right?Not in this case, customer goes into this particular store, picks out their item, pays for it, and the wrong item gets delivered. After a whole day of no follow-up, the company finally admits it’s their fault and makes the customer wait another three weeks to get the item that was originally selected and paid in full. However, then tells the customer, they don’t have to pay anything because it’s the company’s fault. Seems reasonable, right? No.Of course the customer should not have to pay anything, they already paid for what they wanted and didn’t receive it. The company (Ashley) should have offered more consideration for the customer who is now inconvenienced for the next three weeks without a couch.It’s hard enough for a young person to begin their adult life and be responsible enough to work hard for the things that they want. To now, not even able to come home from work, after a long day, and sit on the couch that won’t be there for another three weeks.Do better, Ashley Furniture.- Signed a disappointed Parent.
