-
December 2023 by Jessica w
Well, I’m hungry and the pizza is edible…but I definitely regret spending $60 for 2 pizzas.Worst cut pizza I’ve ever received! Lack of flavor, cheese, topping, and sauce. I’m speechless. ?
-
October 2023 by Robert R.
I was craving them breadstick. Extra sauce please.
-
October 2023 by D V
I could've given a 0 star, I requested bbq drizzle on top of the pizza , and they didn't do it. The lady said no they don't do it . Other pizza hut store locations do it. This is why I will stop coming here.
-
July 2023 by Catherine Williams
Pizza was ok. It would be nice if the marinara sauce cup with the melts was filled up to the too. It was only half full this time.
-
June 2023 by Super M.
NEVER FOLLOW INSTRUCTIONS!!! I used to order from here every week but they just penny pinch too much. If I pay for extra cheese and want extra sauce then I expect that. At least respect your paying customers. Especially when competitors are $5 less per pizza!
-
June 2023 by Nina B
Ordered a cheese pizza with mushrooms easy right? Well, pizza delivered cold, the cheese was non-existent and the crust was hard. Nothing like the New York style pizza they advertise. This place use to provide quality pizza now its not worth paying for. Save your money and go elsewhere. The food is disgusting ?.
-
March 2023 by Sana
I placed my order at 11:30pm and waited until 1am and didn't get my order, they charged my card and I don't know what happened to my order. I called and called and no one answers.Unprofessional
-
December 2022 by hamid azimi
this Pizza Hut is dirty and i order pizza was not cooked and had no taste i never ever going to order from Pizza Hut anymore my Pizza was so bad we didn't even eat it
-
November 2022 by Pretty Brown Eyes
Horrible customer service. Will not order from this location again.
-
November 2022 by Allan Betts
We decided to try the recently advertised Pizza melt meat lover and chose to get it at the Fairfax Station Pizza Hut. Our first experience was calling the Fairfax Station location and waiting on line for 15 minutes before some spoke to us while the PH phone system continued to play their recording. A long 5 minutes later some took our order.5 minutes later we arrived at the Fairfax Station store and after waiting in our car for another 5 minutes I walked into the store and paid for our order. I was told it will be another 15 minutes before it would be ready. 10 minutes later I observed they were now starting my Pizzamelt order.20 minutes later I asked for the 4th time how my order was coming. They search for my order and found it in a warming cabinet.In the end it took 55 minutes later.And no they neither apologized nor offered a refund. Dam such wonderful customer service.You can see others have also shared their poor experiences through their reviews.Oh yes, we did try the Pizzamelt meat lover and found that the tomato sauce was really good and the highline of our order.We do not recommend ordering the Pizza melt nor ordering any products from this Pizza Hut.
-
August 2022 by Masud Karim Khan
The specific pizza hut location (8902 Village Shops Drive,Fairfax Station, VA 22039) is total ripoff. First of all, the pizza was undercooked, which is unacceptable. Secondly, I ordered a 5 topping pizza, so, the expectation of all toppings to be sufficient amount. Instead they put combined toppings amount as little as 1, at best 2 toppings pizza. Very unprofessional. I hope its' not pizza hut's own policy, rather unethical business idea of the store owner/manager.
-
July 2022 by Lea S.
I used to love pizza hut. ordered from the one at the village shops, off of silverbrook rd tonight. the crust was stale and overcooked, they forgot the sauce, the pizza was cold AND they charged a $6 delivery charge (none goes to the delivery driver). wont order from this Pizza hit again!! Id heard it went downhill but this pizza was inedible! too many other pizza places to choose from!!!!
-
April 2022 by Christopher K.
One of their delivery drivers was speeding in their restaurant's parking lot and nearly hit my vehicle in order to park his red Toyota. I had a toddler inside my vehicle and that type of unsafe behavior is unacceptable.
-
January 2022 by Ghadah S.
Ordered wings for my parents (separate household) yesterday and I found out today that they only received half the order. When I called Pizza Hut the next day, he insisted that there was no way they could have received half. I explained that two people counted them and there were 10 from an order of 18. He then proceeded to say that I had to call right away if there was a problem. I explained they are elderly and didn't let me know until today. It probably would've cost $5 and a little understanding the right the wrong. This is the not the first place problem with this place. Take your business elsewhere. Customer service in the store is awful!
-
January 2022 by Lloyd Moeiseu Alaimalo
The only problem with my order was you gave me something like jalapeno poppers instead of the fries I ordered for my son. Other than that, all was great.
