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May 2023 by Humera A.
I was in need for Urgent sugar meds. I called CVS pharmacy on Silver Brook RD in Fairfax Station VA 22079. Pharmacist named Enochs was the person I spoke with. First of all there was so much background banging noise. I asked him about it no response then put me on hold three different times no apology no explanation why am I on hold. I asked why and he lost it and said if you can't wait hang up. I was surprised to hear that I need my meds ASAP and he's being sarcastic and mean. In the mean time the banging noise was constant and gave me a headache..... This person is A PHARMACIST at this store !!!!! I am sure in pharmacy school he MISSED the ETHIC and ATIQUETT class. No matter what the circumstances are y'r having a bad day, short of staff or anything. But its not appropriate to behave with a customer/patient that way. Very disappointed!HUMERA A. ( customer/patient)
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April 2023 by Michele B.
I would give ZERO stars if I could. This place is ALWAYS short-staffed; the drive-through is frequently closed, and the pharmacy techs are rude.Today, after going through to the drive-through, I discovered they were closed yet again. So I had to go in. They were probably at least 10 people in line. When I got up to the counter, the tech told me that one of my prescriptions was over the counter. So I said, OK do I need to go get it. He said, no, we filled it. When I went to use a coupon for the item that was over the counter, he said it was a prescription. I said you just said it was over the counter, which one is it? He just kept saying, I couldn't use a coupon for something that was a prescription and wouldn't (or couldn't) elaborate. He told me I could pay for my other prescriptions, go get the item, and stand in line again to pay for that other item. Instead of wasting another 20 minutes of my life, I just ate the 40% coupon. I will be looking to transfer my prescriptions elsewhere. This place is unprofessional and just plain difficult. I've dealt with them for far too long solely because they're so close to my house. It's time to patronize a pharmacy that actually appreciates my business.I've heard the same from so many other people, so I should've listened. Hindsight is 20/ 20, but this is the last time I'm coming here for a prescription!! They've received my last penny.
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November 2022 by C Z.
I watched a a black woman by the name of Alexia Ransom curse out the manager on duty another black woman and call her derogatory words like the N word and Blk b$ tch and classless. All because of a coupon. ALEXIA, NEEDS TO BE ASHAMED OF HERSELF AND SHE NEEDS TO APOLOGIZE TO THAT WOMAN OR NEVER SHOP THERE AGAIN.
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September 2022 by Kim H.
Do not waste your time. This CVS doesn't seem to know what is going on. Always have an excuse. Why does it take 6 hrs on average to get prescriptions when they usually appear to have plenty of people behind the counter? LOL, tonight both prescriptions were pre-boxed, only required a sticker and still took 6 hrs. Then, when it finally came up as ready online, the time was incorrect by an hour. My husband spoke to someone a7 6:40 and was told 30 to 45 minutes more. Magically, it says it was ready at 6:00- NOPE. Last time, they mixed my husbands prescription up with my name, and put it under my record. So, they said they never got an order for him.I give up. Going to Giant pharmacy. Anything has got to be better than this.
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September 2022 by Christina M.
I came in for an appointment in the clinic. It was behind at least 20 min at the time of this review. I have a really bad headache and earache. The music in the store is really loud pop. The waiting room had a speaker right next to it. I asked a store employee to turn it down and she said "oh, no uh u"...we can do that. Loud pop music in a clinic waiting room? I have never had good customer service from CVS. I am switching to Walgreens where the people still care...Employee bane was: RaiceenShe told me they can't change or adjust the music.The clinic however, once seen was wonderful! The NP who saw me was quick, kind, soft spoken, efficient professional! She had my answers in minutes for my strep test.
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July 2022 by Mai Q.
OMG. I just move to this area and I had to deal with this CVS. never again I rather drive to my old pharmcy. what a bad service and what a pharmacist. Oh no, if you have a pain and you want more pain just go/deal with this CVS. Not recommended to no one and if you emergency drive far a little bit better than dealing with this.
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February 2022 by G S.
This store is pretty miserable. They never seem to have anyone available at the checkout counter and they are poorly stocked. Their prices are also ridiculously high. The dry shampoo I like to use is four times what I pay for it in other places. Yesterday was the last straw when I went to get boost vitamin supplement drinks and as soon as I got them to the counter the woman said they were expired. It's like she just knew before I even got them up there. So why are they still on the shelves at all? Makes me wonder now what else is expired in this location. I think I'll have to start shopping at another CVS from now on. The one on silverbrook seems mismanaged.
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January 2022 by Ghadah S.
This is probably the worst CVS Pharmacy location in the area. Hours on hold, only to be hung up on when it's your turn. Also, losing prescriptions, bad attitudes, saying they have no record of the patient they filled a prescription for...every.single.time!!!! I wouldn't hire this staff to clean my floors. So completely incompetent. So many better options to use nearby!
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December 2021 by Chris K.
I tried to make a Covid test appt online and no appointments are available. This CVS told me this morning by phone that no appt is necessary because "it is so fast". "Just drive up".After sitting in line for a long time I was told appt only. A person by the name of Cassandra came to the window and told me to "just make an appt". I said none were available and she said "that means we're booked up" in a dismissive way. She made no attempt to find the pharmacy employee who said I could get the test. She also told me to go to Patient First, "they would take me right in" Again false information. First, no one is getting people right in which is understandable. And, Right on their phone message it says they are not testing unless you are symptomatic. Luckily I already knew this and didn't waste more time. I understand places are booked up, waits are long, they are running out of tests... that is why I called first. Isn't it a bit scary that people working in a Pharmacy are giving inaccurate information? IMO, Cassandra should be moved to a position where people's well-being isn't contingent upon accurate and timely information.
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December 2021 by M P.
One of best pharmacies in the area. Robert is extremely helpful and hard working. One of the few pharmacies in the area where people are very pleasant and truly wish to help. No long holds on phone calls either. Very different from the Giant Pharmacy close by where people are unhelpful.
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September 2021 by Sandeep A.
Very poor service! No respect for anyone's time. We had an appointment for 1:50 pm for flu shots, and there is no one available who can administer the shots. I was told the. Year will be here soon, but w ended up leaving after waiting for over an hour.
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May 2020 by Mike R.
This small CVS is tucked at the corner of Fairfax Station/Lorton. There's not really a lot going on in this tiny shopping strip mall, although parking shouldn't be a problem. Located right off of Silverbrook Road, at least there's a tempting Dairy Queen a couple shops over. Do be careful exiting this mall, as there's no traffic light, and people seem to always think this area as the LeMans. Once parked, this CVS should be ok for the basics. Admittedly I'm still irritated by the stupid "extra care card," and the twenty mile long receipts. Unnecessary and a waste of conservation resources. CVS is hit or miss pricing, and this location is a bit limited on stock. The pharmacists here are wonderful, and the employees do their best, to keep the store organized as much as possible. If you need aspirin or heartburn medication, this is great for those few items here and there, but more often than not a grocery store is cheaper. I'll give it an average rating.
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May 2020 by Omar Abdulrahimzai
They dont have MoneyGram
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October 2019 by Zenia B.
This was my first time visiting this pharmacy to fill prescriptions and it will surely be my last. This is definitely not a pharmacy I could recommend to Veterans who utilize the Minute Clinic under the Mission Act Benefit. Staff members are uninformed and unwilling to read the provided VA Pharmacy Voucher. My medication was fairly inexpensive, but the Minute Clinic at this very CVS, provided me with the pharmacy voucher that contained instructions for filling my prescriptions. Neither Reham (counter clerk) or Sheldon Powell (pharmacist on duty) would even look at the voucher to process my prescriptions accordingly. Customer service wasn't applied during this visit from either of these professionals and I am beyond disappointed that the VA has an awesome program in place, that pharmacies won't even take 2 minutes to familiarize themselves with. What's even worse is the fact that Reham nor Sheldon even bothered to speak with the attending physician at the Minute Clinic in this very CVS to clarify the process. They lacked basic problem solving and customer service skills that resulted in me driving to a different location to fill my prescriptions. If you are a Veteran who qualifies for treatment and prescriptions under the Mission Act Benefit, be mindful that this place does not honor the benefits nor are they willing to seek guidance or training on it. In other words, Veterans BEWARE!
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September 2019 by Joseph M.
Pretty amazing that cvs is going to lose me to Giant. I would have never predicted this. But this particular cvs pharmacy is consistently understaffed and unorganized. Getting through to them on the phone is very difficult. Sometimes you convince yourself that all pharmacies are this bad, but it's really not true. I'm done with this place. I could give you details but you've heard them all before.