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April 2024 by Shanika Boyd
Ever since the health hub the drive thru stays shut down, pharmacy staff is rude, have poor communication and overwhelmed. I had a black me pharmacist throw a patients information at me in line bc every month my prescriptions are delayed or they will say come back in 2 hours and I did then they said they didn’t have it .
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January 2024 by Mercedes Dillow
Every time I come here, it’s always something. Closed when they should be open, pharmacists not wanting to work the drive thru so they shut it down… how are people supposed to get life-saving medicine with this?! Unacceptable as a pharmacyPhoto attached- this is during open hours. Nothing on the website.
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January 2024 by Trey Bornmann (Treybo)
The pharmacist working today was disorganized and rude. I have made 3 total visits and still do not have the prescriptions that were supposed to be filled this morning. This last visit, they didn't even mention that they did not fill the last prescription and only one was in the bag. That was the most important one as well. Trying to call them just leads to waiting on hold for 10 minutes at a time and then being hung up on.This pharmacy needs new management badly. But just the basic pharmacy job, but also the pharmacists customer service skills. She is doing a disservice for the team she is supposed to lead. You can tell they are struggling under bad management.
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October 2023 by Ant. H.
Waste of time! Set an appt for a 4:30 flu shot, it's now 4:53 and I walked out. No one was at the desk and the computer was down. A lady came out with her kid and said she had been there since 3:50 and just got finished. I will get it somewhere else....learn customer service CVS!
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October 2023 by K T
One person sees prescription while the other doesn’t. The wait is longer than the doctors office itself. WORST CVS THUS FAR!
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October 2023 by Rick O'Donnell
Pharmacy is always short staffed. Always a long wait for prescriptions. You’re nearly a $100B company. You can hire more people, CVS. I am switching to an online pharmacy.
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October 2023 by Caroline L.
Honestly worst pharmacy ever. I've come here only bc it's close to home but nope never again. They don't even call you when they don't have medicine in stock! Incompetent people who work here too
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October 2023 by Antonio R.
On my second visit of the day after receiving a replenishment voucher from a pharmaceutical company went to CVS Fairfax Station to process receive the replenishment for the medicine. Both the person receiving the order and the pharmacist said that they don't know what to do with it. Called the manufacturer (pharmaceutical company) and their customer service rep told me they don't talk to pharmacists. Went back to the lady working on taking orders and this time she issued the next refill. I appreciate her solution after hours of back and forth between the pharmaceutical company and the pharmacy, but I don't understand why she didn't take the voucher or offered the refilled the first time. Hours waiting on the phone between two phone calls and going back and forth to the pharmacy. I guessed it was too hard to process a well documented voucher or they needed to make a $25 copayment today. Customer/patient health doesn't seem to matter anymore. Healthcare as a business is a really bad proposition to US citizens even when costing thousands of dollars ($1200) per month.
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September 2023 by Ace Hud
They never answer their phones
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September 2023 by Mai Q.
I hate this location. you can die but don't go get your medication from there. Didn't care, careless and slow. Plus no one cares to answer your phone. When you go to the drive-through all the clothes when you go inside you have to wait at least 40 minutes to pick up your medication.. I called this CVS and I was on hold for 50 minutes and no one answer.This is when you are sick and calling for the medication. must be shut down. Or hire a new employees and a new manager can run this place.
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August 2023 by Paul H.
For a third time in as many months, the drive thru pharmacy is closed. It's not a convenient process to drive around the building, dodging carelessly parked cars, and a dumpster. The hand-written note scrawled on the drive-thru window has no acknowledgment of the inconvenience. After parking and beginning my walk to the front door, I was scowled at by another driver who'd attempted to use the drive-thru - inconvenienced by my presence. Or perhaps I was just on the receiving end of his frustration with this poorly managed location. My last visit, I came to pick up medication for my youngest daughter, only to be told that they could not provide the asthma medication (necessary for normalized breathing) because there was a miscommunication between the provider, the pharmacy, and the insurer. I asked why they had not contacted us, or the provider that there was an issue. The reply was an open mouth, followed by a succession of blinks. This location also has continuous turnover. Today the helper behind the counter was patient, kind, and attempted to be efficient- however, it was obvious that the staff of 3 was overworked, and boarding on being overwhelmed; as the line of frustrated would-be drive-thruers braved the queue in store, stretching past the refrigerators hosting chaotically jumbled cans of last-choice sodas.That's a management issueBe better CVS.
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May 2023 by Humera A.
I was in need for Urgent sugar meds. I called CVS pharmacy on Silver Brook RD in Fairfax Station VA 22079. Pharmacist named Enochs was the person I spoke with. First of all there was so much background banging noise. I asked him about it no response then put me on hold three different times no apology no explanation why am I on hold. I asked why and he lost it and said if you can't wait hang up. I was surprised to hear that I need my meds ASAP and he's being sarcastic and mean. In the mean time the banging noise was constant and gave me a headache..... This person is A PHARMACIST at this store !!!!! I am sure in pharmacy school he MISSED the ETHIC and ATIQUETT class. No matter what the circumstances are y'r having a bad day, short of staff or anything. But its not appropriate to behave with a customer/patient that way. Very disappointed!HUMERA A. ( customer/patient)
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April 2023 by Michele B.
I would give ZERO stars if I could. This place is ALWAYS short-staffed; the drive-through is frequently closed, and the pharmacy techs are rude.Today, after going through to the drive-through, I discovered they were closed yet again. So I had to go in. They were probably at least 10 people in line. When I got up to the counter, the tech told me that one of my prescriptions was over the counter. So I said, OK do I need to go get it. He said, no, we filled it. When I went to use a coupon for the item that was over the counter, he said it was a prescription. I said you just said it was over the counter, which one is it? He just kept saying, I couldn't use a coupon for something that was a prescription and wouldn't (or couldn't) elaborate. He told me I could pay for my other prescriptions, go get the item, and stand in line again to pay for that other item. Instead of wasting another 20 minutes of my life, I just ate the 40% coupon. I will be looking to transfer my prescriptions elsewhere. This place is unprofessional and just plain difficult. I've dealt with them for far too long solely because they're so close to my house. It's time to patronize a pharmacy that actually appreciates my business.I've heard the same from so many other people, so I should've listened. Hindsight is 20/ 20, but this is the last time I'm coming here for a prescription!! They've received my last penny.
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February 2023 by Google user
Review for the pharmacy specifically: On multiple visits, this pharmacy has always just been chaos. There's no sense of urgency or moving the line through. The service is very mediocre at best. They have no will to actually help the customers. Even today, we had covid testing appointments booked from a few days ago, but when we got there the drive-thru was blocked. When we went inside we noticed that there was construction going on. We never received any sort of contact to let us know the appointments were cancelled. They didn't even try to rebook. We literally got a confirmation reminder for the appointment an hour before too. When I asked why they couldn't just give us the testing kit since they don't even do the swabbing, they had no answer except that the box that you put the testing swab samples in was knocked down. They could've place the box somewhere else that's accessible. None of the interaction made sense. I've gone to this location for years and years, and was never impressed by the service. If you're able to, I highly advise finding a different location.
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February 2023 by Soo H
Review for the pharmacy specifically: On multiple visits, this pharmacy has always just been chaos. There's no sense of urgency or moving the line through. The service is very mediocre at best. They have no will to actually help the customers. Even today, we had covid testing appointments booked from a few days ago, but when we got there the drive-thru was blocked. When we went inside we noticed that there was construction going on. We never received any sort of contact to let us know the appointments were cancelled. They didn't even try to rebook. We literally got a confirmation reminder for the appointment an hour before too. When I asked why they couldn't just give us the testing kit since they don't even do the swabbing, they had no answer except that the box that you put the testing swab samples in was knocked down. They could've place the box somewhere else that's accessible. None of the interaction made sense. I've gone to this location for years and years, and was never impressed by the service. If you're able to, I highly advise finding a different location.
