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January 2024 by George Loughran
It was simple and moderately efficient
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October 2023 by Rick Smith
Employee on duty was a pleasure to work with. Mgmt on the other hand I think could use some refinement. But all in all with the great service, convenient, fair priced, and clean I rate 4.5 stars.
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October 2023 by Todd Peterson
Secure site, clean, professional management, adequate carts
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September 2023 by Harry R. Salinas
Thank You for the excellent customer services over the years as a client of CubeSmart Self Storage… A very clean, secured, and helpful staff. Stop an see Aiden. H. R. Salinas, Ph.D.
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September 2023 by Jonathan Moore
Very grateful to Ronaldo for outstanding, patient, professional customer service when I needed to update my account. Much appreciated!
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September 2023 by Tom Brown
Real people answer the phones and help you out. So refreshing!
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August 2023 by Larry OConnell
Reserved unit online on a Sunday1) The unit wasn’t ready and still had a lock on it. Called the 1-800 number who informed me that the location had that unit marked as ready for move in. They said the regional manager would call me, 3 months later still no call.2) came back on Monday and the same thing yet again. The store wasn’t open but their HQ people on the 1-800 number didn’t know that. So I lost around 3-4 hours, this time with paid labor while I waited on anyone to show up with a key. Finally 4 hours later a manger of a completely different store showed up with a key.3) When I went to turn in my unit, their were no employees on site at 10:30 (their hours are 10am-5pm) but they had a sign that they would return at 11am. I returned at 12:05 to see they had changed the be back time to 12pm but the store was still locked. I had to once again call the 1-800 number to cancel my unit.I gave them 1 star as zero wasn’t an option.
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August 2023 by O C.
Reserved unit online on a Sunday1) The unit wasn't ready and still had a lock on it. Called the 1-800 number who informed me that the location had that unit marked as ready for move in. They said the regional manager would call me, 3 months later still no call.2) came back on Monday and the same thing yet again. The store wasn't open but their HQ people on the 1-800 number didn't know that. So I lost around 3-4 hours, this time with paid labor while I waited on anyone to show up with a key. Finally 4 hours later a manger of a completely different store showed up with a key.3) When I went to turn in my unit, their were no employees on site at 10:30 (their hours are 10am-5pm) but they had a sign that they would return at 11am. I returned at 12:05 to see they had changed the be back time to 12pm but the store was still locked. I had to once again call the 1-800 number to cancel my unit.I gave them 1 star as zero wasn't an option.
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August 2023 by Laate Olukotun
When it comes to storage it feels good to know that the items that I care about are being well cared for.We presently have items at a non-climate-controlled facility, and I was worried that our possessions were getting affected by Virginia’s weather swings in all four seasons. That’s why I chose to switch from our present Public Storage to CubeSmart. I searched for top-rated climate controlled storage spaces in the Fairfax area, and this location offered what I was looking for.After I reserved a spot online I came in to check out the space. Mary did an excellent job of showing me around. And Aiden did an awesome job of signing me up and answering questions that I didn’t even know I had.It feels great to be using a top-notch facility that looks clean, is well-maintained, and is staffed with kind professionals.
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August 2023 by Jerry Phillips
Super easy to find and reserve a storage space. It was inexpensive, clean and secure. Overall, a very easy experience!
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August 2023 by Mike Bennett
Reasonable rates. Great customer service.
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August 2023 by Tracey Guard
Reviewed everything very thoroughly with me . They were pleasant and professional.
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August 2023 by Yuri Lennox
This was my first time storing at self storage, I went to this location and the man behind the counter (his name was Aiden) was helpful and patient as we walked through the property.
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August 2023 by Jair Cordova-Sejas
Excellent customer service, I went into the building and was greeted by a young man named Aiden, he showed me around and answered a couple of my questions since it was my first time at this location. I would go back!
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August 2023 by UG Excavations LLC
Excellent service. Thank you Mr Matt Mcneill. Definitely the best storage place.
