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September 2023 by Lawrence Payne
Terrible customer service and handling of my spa. The delivery team scuffed and ruined half of my travertine patio during installation. No one is ever available to support customer needs and the owners treat you like you owe them. Find someone else to purchase and service your spa.
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July 2023 by Sterling
Their employees showed up to my home even though we do not contract their service. Their two young employees began rummaging through personal effects on the property and playing with our children's toys. All of it caught on security camera and when confronting the company, we were met with confrontational denial. I would not entrust this company on my property.
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June 2023 by Gene Sizemore
Wow these guys were so helpful! Even though they do not deal with above ground pools, they found a way to help me and we’re very supportive!
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January 2023 by Kevin Xiao
Bad experience,this is first time use the company,and will be the last time.Don’t leave your credit card information with the company,they will take your money without your consent.
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January 2023 by Vlad Y.
Very friendly and knowledgeable people!
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December 2022 by Kirk H.
We had literally given up on finding a hot tub company that could repair our Sundance Spa. Although it took a little time to connect, it was well worth the wait. Their tech arrived promptly per our scheduled appointment and worked through all of our issues. Result? A tub that works as good as new. Thank you so much to this company. I highly recommend
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August 2022 by Benjamin B.
Horrible people. Doesn't even let people use there bathroom or sink. Always blames customer for everything. Boss is rude.
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January 2022 by Kevin Schilling
Great service, and they don't sell you things you don't need. I like that a computer checks water, I feel it's the most accurate.
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January 2022 by Brian P
Chelsea is incredibly knowledgable and generous with her time. This is the place to go if you need help with your hot tub.
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January 2022 by Jun Wong
THE BEST GUYS THANKS FOR THE JOB AT MY MOM HOUSE
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January 2022 by Daniel Hunter
I am not a fan of social media but felt compelled to post my experience(s) with BJ Pool and Spa because it was all positive. This last swim season was the first time I had BJ Pool and Spa do work for me and I am VERY pleased with the service, professionalism and value provided by the BJ Pool and Spa team. First, I needed help getting my hot tub back on line and Adam was dispatched for the job. Adam is the best; he was very knowledgeable about my hot tub and the issue I was experiencing and provided an honest estimate including the risks for the desired outcome. RESULT: All issues fixed, First Time Quality 100%. Second experience; the owner came out to fix an in-ground pool light I was having trouble with. RESULT: Lickity-split Pool light fixed, First Time Quality 100%. Third time service: my pool filtration pump stopped working. Adam was dispatched, and again, very knowledgeable and resourceful to provide an honest estimate. Despite supply chain issues, the service to get the electric motor replaced and the pump brought back to serviceable condition, AND the control board (which was marginal for operation) replaced and programmed were all successful. ALL fixed as explained. RESULT: Pool equipment back on line and functioning AWESOMELY! Quality 100%. In conclusion: The front office, the back office and the field service techs for BJ Pool and Spa are great to work with and I highly recommend BJ Pool and Spa for your Hot tub and Pool service needs.
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January 2022 by WIll Randels
BJ Pools serviced my pool in Fairfax Station for 10 years and did a great job. I moved to Texas and recently had a total pool system failure due to the recent freeze in February. No local pool companies were able to help me so I reached out to Bob at BJ pools who not only remembered me but was able to find and ship the parts necessary to get my pool back up and running. Thank you Bob for going the extra mile (actually 1,300 miles) to take care of a former customer. You and your team are awesome!
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January 2022 by Brian Wendroff
The team at BJ's Pool and Spa are excellent. They are so helpful. They really educate you on how to clean your pool or hot tub. They have a lot of good products. We've been very pleased with their services. We highly suggest them.
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January 2022 by Roberto Valletta
Bait and switch tactics. After leading us to believe the total cost for a "drain and clean" to get our hot tub up and running would be about $250. We were charged $350 for 2 hrs of work and was told it would require another 2 cycles which at $175/HR (yes they actually charge more to "service" your pool/spa than the president of the US makes) would cost over $700. The tech was very nice but did not conduct $350 worth of service. When I explained our issue to management, I was told it was communicated to my wife (it was not) and we "knew" what we purchased. At no time was a written estimate given so it turned into their word vs ours. I could have paid a 12yr old $35 and had the exact same result. Recommend you seek service somewhere else or get an estimate in writing before moving forward with this company.
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September 2021 by Roberto V.
Terrible customer service. After leading us to believe the total cost for a "drain and clean" to get our hot tub up and running would be about $250. We were charged $350 for 2 hrs of work and was told it would require another 2 cycles which at $175/HR would cost over $700. The tech was very nice but did not conduct $350 worth of service. When I explained our issue to management, I was told it was communicated to my wife (it was not) and we "knew" what we purchased. At no time was a written estimate given and they even admitted this was not done on purpose. So it essentially was their word vs ours. I walked out feeling swindled and their management made no attempt to fix or come to resolution. Recommend you seek service somewhere else or get an estimate in writing (they will not do it but you can try) before using this service.
