Cell Phone Stores in Emporia, VA

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2 locations found near Emporia

“I had a serious problem with my phone. Mary at the store was exceptional. She was so professional and empathetic and put me at ease even if she could not fix the problem she gave me the options available. Well she fixed my problem without loosing my emails, text, and contacts. Thank you Mary. You are great.”

4.5 Superb80 Reviews

“I visited your Emporia Virginia location on August 22nd to replace screen protectors for my son and myself. Kanizha M. promptly approached me to help me with my concern. As she was assisting me with my issue, I mentioned to her that I had been having a problem getting my Hulu (on us) activated. I informed her that there had been a problem with my activating my Hulu account since I purchased the Go5G Next service on December if 2023. I went on to tell her that I had tried several times through other store locations as well as customer service to get the issue resolved to no avail. The last time I spoke to customer service, they referred me to a local store to help me with this matter. Kanizha went above and beyond reaching out to the necessary department to get a new link sent to me so that we could try to get my Hulu up and running. When that didn’t work, she went on her tablet trying different ways to provide this link. After 8 months of getting the run around, Kanizha was able to get my Hulu working before I left the store location that evening. She also looked up my account and advised me on my Apple care coverage and how I could get my AirPods replaced through Apple after being told by customer service that “AirPods” weren’t covered by my protection plan. Kanizha deserves recognition for her commitment on providing excellent service and for going above and beyond to help resolve her customer’s needs. She is truly an asset to the T mobile brand.”

4.1 Good9 Reviews
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