-
July 2024 by Belinda Jackson
-------- Forwarded message ----------
To whom it may concern, I recently went into your Leete Tire location in Emporia VA. I had recommended this shop to my daughter because of one of your service writers, David Pennington. He is an asset to your company. However, Michelle Pluta is a piece of work. We went in on June 5th (I believe) to purchase brand new tires. I walked to the counter, she never greeted me, just looked up at me like I was bothering her. I said we're here for the 10am appointment, Rodriguez. She sharply said "KEYS"! and held her hand out. My daughter handed her the keys she never said thank you, it will be however long, you can't have a seat. NOTHING.
My daughter also needed an alignment, which couldn't be done that day due to a tech being out. So we were rescheduled by David for the following Thursday June 13th. My boyfriend went with her this time, same thing happened. No speaking, just demanded keys. He even questioned me if she was that rude to me. Yes, she was.
She has absolutely no business in customer service. We spent 1000.00 with this particular Leete tire. I personally had gotten a quote from David on a set of 4 new tires for my vehicle. Another 1000.00. BUT we will take our business elsewhere. I do not need that kind of treatment when going in to purchase anything. We drove an hour to spend the money with that Leete because of David. But will never recommend it again because of the treatment Michelle gave. We will take our business elsewhere. Seriously think about who you have in position for your customer service. She's not it.
Thank you,
I will be taking this further.
-
July 2024 by Betsy Robinson
Excellent service!!
-
May 2024 by M3ch3ll3_
David! hands down one of the most personable service writers I've had the pleasure of meeting. I didn't catch the tech's name who was helping us try to find a replacement tire for a broken belt on one of mine. Spectacular service! over and above the call of duty and helped me locate a shop that had the tire I needed to get back on the road!
Thank you so much for being there and saving our 1400 mile trip!
Great shop!
-
May 2024 by Patrice Waller
Great Service
-
March 2024 by Tonya “Sunflower” Matthews
Worst place ever.. the wait is too long
-
March 2024 by Josephine Owens
The worst place to go. I had an appointment at 4pm today. Waited until 5 still didn’t get to me and then I asked how much longer and was told we are not going to be able to get to you today their guy was not staying late. I informed them I was coming from Midlothian, Virginia. I got I’m sorry he’s not going to do it today. The worst!!!!
-
March 2024 by Sherri Woodard
Excellent service
-
March 2024 by Joseph Allen
Delightful people
-
March 2024 by Steven Pluta
Always happy with the service and the price
-
January 2024 by Lynn Moseley
Quick scheduling of appointment- good follow through in the diagnosing and handling of my tire issue - will definitely be a repeat customer-
-
January 2024 by C Jena
Awesome some doctor and staff!!!
-
January 2024 by Shannon Clifton
Good Service Friendly People
-
January 2024 by Linda Paulson
Excellent service. Love working with Michelle Pluta; she always goes the extra mile to make sure all my worries are addressed.Services: Tires
-
December 2023 by Bobbi m Griles
Friendly and reliable service
-
December 2023 by Carleen Powell
Very pleasant and prompt service.Service: Oil change