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March 2024 by Derrick Cook
Jim Campbell has excellent customer service skills answering every question and providing us details that led to the perfectly tailored service plan to fit our needs!!
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February 2024 by Bill & Jenn Pierce
I called 2x during business hours and no one answered. I left a message and have yet to receive a call back. I will go to a different location to conduct business. It's a shame I have to travel half an hour to go to a different location since I'm in Elkton.
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January 2024 by Stacy McKinney
Not open during store hopes listed.
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January 2024 by Linda Cress
My Son went into the Verizon Store here in Elkton to Check on his phone. He got there at 5:20 and the guy working there wouldn’t offer to help him he told my Son he had to get out of there even though the Sign said they close at 6 p.m.! The owners of this Store needs to hire more competent people, this guy is really taking advantage of them!!
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October 2023 by anita allen
Great service. Quick turnaround adding a new line.
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August 2023 by James
The guys that work there are great and got us set up with new phones, better plans, and a cheaper bill. We were in and out all under an hour, with no problems with our data transfers from the old phone. Will definitely use this store for all my Verizon needs.
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May 2023 by Bob Jones
Unprofessional and horrible customer service. Yesterday was the last straw, never again, when the guy told me I HAD to buy the protection plan for a new phone. Yes, I know it is not a corporate owned store but will never do business there again. Since Verizon seems to condone this type of customer service it may be time to move to a new carrier, which I've never done in over 20 years.
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March 2023 by Jason Merica
Not owned by Verizon but better than running 30 min close and convenient
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January 2023 by Wade Puffenbarger
The guys at the store know more then the call center. Neil was able to fix the issue they made at the call center. He was patient and knowledgeable. Don't waste time at other stores or on the phone. Go the the elkton center and let them help you.
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July 2022 by Natali
I bought a phone with a new number, they gave me a watch and said it was free. As a result, I received a monthly payment for this. Went 4 times and asked to sort it out.But no one helped.Service is poor. They don't want to solve your problems.
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June 2022 by Jerky Boys
Great group of guys helping me set up my business account, will return and send people only to them from now on!
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April 2022 by Chris Showalter
The best Verizon store I have been to by far. Shawn took the time to get my wife, who is disabled, and I our new phones set up and going. There were some glitches with her android phone transferring to the iPhone, but Shawn figured it out. Never did we feel rushed or felt uncomfortable. Great store
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March 2022 by Viviana Sasia
Greatest location in VA. The guys there were absolute Rock stars ? ? First store that doesn't lie or hurry you out the door. Shawn,James and Tim are the only representatives I will visit again. Worked together and made me feel like a valued customer and wanted to help,regardless of who got the "sale". Loved the willingness to help and team work. Cannot wait to visit them again!
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February 2022 by Crystal Hammer
James was FANTASTIC! He went above and beyond to get me a new phone when mine died. My husband walked into the store minutes be for closing time and explained that both of my parents were in the hospital and my phone just died so no one could reach me. He stayed after hours to get me a new phone!!
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February 2022 by Dalton Shifflett
Timothy was awesome he was great help getting my new phone and setting it up he even had me laughing made everything simple and easy thanks Timothy
