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June 2024 by Nicole Jefferson
pretty disappointed, bought my phone in August of 2023. the screen randomly stopped working recently which was disappointing. i went into this store, and was told there was nothing they could do and my warranty had expired a week prior. They also tried to say there was water damage on my phone when there clearly wasn’t. they gave absolutely no help. i messaged apple and turns out i was lied to, and my warranty didnt expire until this august. Best buy fixed my phone for free & confirmed there was no water damage. i really don’t appreciate these boys that work here trying to take advantage of people and lying.
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June 2024 by Nikki Unknown
James was absolutely amazing and helpful definitely going to have to make him baby daddy number 3 ?
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May 2024 by Sweet Sharika
I had a problem with my phone, the guy not even trying to fix it. He just wants me to get a new phone for commissions. I went to the Harrisonburg store all I need was a new SIM card, there’s nothing wrong with my phone. It was my 1st time there and I will never go back there.
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April 2024 by Shannon Williams
Just know, this might be an authorized dealer but they are not an actual verizon store and they will add additional, unnecessary fees as a result. I was appalled to learn that my elderly, disabled mother was paying a long list of additional fees monthly for her cell phone service. When we reviewed her bill at an actual Verizon store, they were able to reduce her monthly bill by almost $60 a month explained to her that many of these ‘authorized retailers’ will add fees instead of opt for less expensive bundle packages because that’s how they make their money. I understand everyone needs to make money, but taking advantage of folks who don’t know better is not okay.
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March 2024 by Derrick Cook
Jim Campbell has excellent customer service skills answering every question and providing us details that led to the perfectly tailored service plan to fit our needs!!
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February 2024 by Bill & Jenn Pierce
I called 2x during business hours and no one answered. I left a message and have yet to receive a call back. I will go to a different location to conduct business. It's a shame I have to travel half an hour to go to a different location since I'm in Elkton.
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January 2024 by Stacy McKinney
Not open during store hopes listed.
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January 2024 by Linda Cress
My Son went into the Verizon Store here in Elkton to Check on his phone. He got there at 5:20 and the guy working there wouldn’t offer to help him he told my Son he had to get out of there even though the Sign said they close at 6 p.m.! The owners of this Store needs to hire more competent people, this guy is really taking advantage of them!!
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October 2023 by anita allen
Great service. Quick turnaround adding a new line.
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August 2023 by Donna Wright
Great place to go.
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August 2023 by James
The guys that work there are great and got us set up with new phones, better plans, and a cheaper bill. We were in and out all under an hour, with no problems with our data transfers from the old phone. Will definitely use this store for all my Verizon needs.
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May 2023 by Bob Jones
Unprofessional and horrible customer service. Yesterday was the last straw, never again, when the guy told me I HAD to buy the protection plan for a new phone. Yes, I know it is not a corporate owned store but will never do business there again. Since Verizon seems to condone this type of customer service it may be time to move to a new carrier, which I've never done in over 20 years.
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March 2023 by Jason Merica
Not owned by Verizon but better than running 30 min close and convenient
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January 2023 by Wade Puffenbarger
The guys at the store know more then the call center. Neil was able to fix the issue they made at the call center. He was patient and knowledgeable. Don't waste time at other stores or on the phone. Go the the elkton center and let them help you.
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August 2022 by Monte Heatwole
A very convenient place to get new sim cards and phones activated.