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May 2022 by Saeed R.
It's a See's Candy in an airport. Obviously, the prices are going to be super marked up. They also don't have everything (I'm looking at you Apple Pie Truffle). I can see the appeal of it (traveling out of state and forgot to get a gift or you want to eat a quick snack on the plane). Pro tip: try and go to the regular store somewhere in the Bay. Service was groovy and there wasn't a line!
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October 2020 by Norman Hicks
See's chocalates are the BEST!! But they need a place in a better location.
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June 2020 by Michael A.
A pretty regular flyer from this airport since the start of 2019. Normally take the shuttle from a nearby Marriott hotel early in the morning or a friend of mine drops me off. Don't have a problem getting around this airport like some people. Can check-in using my mobile phone, so I avoid the lines and sometimes don't have to check in any bags. The TSA lines go pretty quickly if there ain't too many people very early in the mornings, like at 6:30 AM. The trains and shuttles are on time to get to the Gates. Haven't had any issues at all. The only thing is, if you do have to take the shuttle to the gates, for like a United flight, you will have to walk a lot. Always seem to sweat from walking so much if I take Delta or United. LOL! But if I take Alaska Airlines, no need to take the shuttle and walk like almost a mile combined. Just need to take the train to the preferred gate.
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April 2020 by Cheryl W.
My first time at Washington Dulles International and for this to be our country's Capital, I'm not at all impressed. While dealing with a pandemic it was surprised to see the airport so crowded, I guess that's because a great deal of flights are being diverted here for connecting flights. The airport doesn't appear as clean as Newark and Atlanta; maybe because it's not as updated. To me it looked a bit dark and dingy, there were passengers lying on seats as if they were home in bed (now is not the time for this). Like the other airports, most businesses within the airport were closed ( which is understandable). The one food place that was opened (Panera Breads) I attempted to patronize, did not have a great deal of choices; thank goodness I wasn't really hungry anyway, I was just ready to snack out of boredom and to pass time. Due to social distancing, seats being used as beds and the number of waiting passengers there were limited seating and a lack of cell phone charging stations. While most people were wearing mask , social distancing was more of an issue here than at the other 2 airports I used. In terms of my experience, I couldn't wait to get home to take a long, hot shower . The only good thing for me here was that my flight was on time.
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March 2020 by Tarun B.
I recently arrived at Dulles Airport for a weekend conference down in Virginia. It is the same as most airports around the country, very large and confusing if it is your first time there. When I landed I was at the farthest end of the terminal and had to travel a far distance to reach the exit. It was very quiet when I landed and not too many people in the airport which is what I expected. On my way I was asked by a couple people where different things were when I was probably as confused as they were. This is a very large international airport so you can expect long TSA lines. There is a shuttle that takes you from security to your boarding gate. These shuttles depart every five minutes so plan your travel accordingly. I was always told to arrive at an airport two hours before your flight. Dulles Airport has proven that point to me several times. Best bet would be to Uber it here as the local metro does not come close by. I come down to northern Virginia a couple times during the year so I will have to go through Dulles again. Overall, plan to add a couple of hours on your trip for getting to and from the gate. It was hectic going through the different staircases, doors, and walkways just to get to my destination. One recommendation I have is to add more restaurant options. Of course, you have your fast food and casual restaurants but nothing that makes you really want to sit down and relax.
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February 2020 by Felix L.
Seriously? Airport in the nation's capital makes you use a bus to get to customs? Makes you proud to be an American And mobile telephone service is non-existent. Internet is lte and the speed is like a 300 b modem. Worse than in any 3rd world country. Sad.
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February 2020 by Michael J.
Efficiency: 4 stars Luggage drop off/pickup: 4 stars Car Rental: 4 stars Terminal Seating: 4 stars Power strips/USB: 2 stars Entertainment: 2.5 stars Terminal Cleanliness: 4.5 stars Queuing Times: 4.5 stars TSA Lines: 3.5 stars Facilities & Services: 3.5 Stars Washington Dulles International Airport (IAD) is located in Chantilly, Virginia, on 12,000 acres of land in the suburbs of downtown Washington, DC. The Main Terminal opened in 1962 and was designed by architect Eero Saarinen. Dulles is a major hub for domestic and international air travel with a mixture of legacy and low fare carriers that provide air service throughout the world. Flights operate from midfield concourses A, B, C and D and from Z-gates connected to the Main Terminal. The Airport has invested in its infrastructure through a major capital program, which included two parking garages, a new airport traffic control tower, expanded B-gates, a new fourth runway, an AeroTrain people mover system and an expanded International Arrivals Building. The airport is connected to the region's highway system via an Authority-operated, 16-mile Airport Access Highway dedicated to airport users. A 23-mile expansion of the region's Metrorail system that includes a station at Dulles is under construction. Dulles has significant capacity for future growth. With minor expansion, the current facilities could accommodate 45 million annual passengers (22.5 million enplanements). With all future facilities in the master plan constructed, the airport could accommodate 70 million annual passengers (35 million enplanements) operating out of 250 airline gates. The current four-runway configuration has a capacity of up to 600,000 aircraft operations per year. With a future fifth runway constructed, the airfield capacity could increase to 1 million aircraft operations per year.
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February 2020 by phil t.
Dulles routes are pretty good for international flights but stick to Reagan if you're flying regionally. United is the exception as they have a non-stop to both LAX and SFO. The terminal is a bit spread out so you'll wind up taking a train or tram when getting to your gate so bake in extra time. Other than that, Dulles is an exceptionally average airport and there is no real reason to linger a moment longer than necessary.
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February 2020 by Gerald H.
Pretty small with all things considered. You check in and then take a shuttle to the gates. It was clean as I was there around 4AM, not too many shops were open. They have a chipotle but it wasn't open when we were there at 4AM. There were a lot of food places, bars, and stores for convenience and souvenirs. I would only add that this airport is probably due for an upgrade in terms of aesthetics, not really staff or what accommodations they have.
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February 2020 by Vishal D.
I've been through here a few times and it is an expansive airport. Given that it services the DC Metro and DMV area, it has to be. My one gripe, knowing that it's an international airport, and knowing that it's so huge, is that they need to have more frequent trains. Given how busy the airport is, it just makes sense to have more trains available to make sure everything goes smoothly - and to have people avoid missing their flights. Wishing the airport was also clearer about everything - bigger and better signage would be extremely helpful given that it's such a big airport. Happy travels!
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February 2020 by Jim B.
If you have not flown out of Dulles yet, don't. If you don't heed my advice, then you'll fly out of Dulles once and that will be all (it's a self correcting problem, as this airport is terrible). The main entrance to the terminal here is a huge building, that expands farther than the eyes can see. The sheer size of the joint confounds and confuses passengers, all not knowing where to go or what to do. There is a lack of signage, and not that you'd be able to see it anyways unless you walked the mile and a half over there to read it. The checkpoint seems like forever away, and when you eventually stumble upon it like I did, myself and all the other bewildered passengers were met with a guy failing his arms and waving us back where we came from, which was the TSA Pre-Check. Apparently, that was the security checkpoint today, I guess. Walking around in the main building was reminiscent of playing Grand Theft Auto: you couldn't see any people anywhere until you ran far enough in any direction, and then they magically appeared. Also like GTA, I got bored of wandering aimlessly and begun bludgeoning people for no apparent reason, and no one seemed to care for a while. Eventually, I warranted a one-star flashing rating, and then a police officer approached me to hit me with a baton. I ran away in one direction for a few seconds and the whole world forgot what had just happened (Fictionalization. Do not attempt.). This main building is so large, and it kinda resembles that huge sarcophagus that entombs the Chernobyl nuclear power plant explosion site. In fact, I'd rather be inside that sarcophagus then fly out of this airport again, in which, yes, is to say I'd rather die a horrible death of radiation sickness while trapped in an endless radioactive wasteland. After you eventually get through security, you're treated to long hallway after long hallway, all devoid of people with nothing worth noting or interacting with. The most interesting thing I saw while spending several hours at this airport was watching a man paint a door white, and seeing the paint go from a wet, shiny appeal to a dull, dryer looking appeal.
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January 2020 by Stephanie T.
Growing up, it has been instilled in me to always arrive atleast two hours early to the airport. 5am flight? 2am wakeup, no exceptions. For those of you who did not have this fear pounded into them by their parents, and are a bit more lax in your airport departures, I am here to tell you to not play games at Dulles Airport LOL. For one, it can be pretty far out depending on where you're located. Tons of international flights out of here, so security is always a toss up. Plus, it is huge, so you'll most likely need to take a train to your terminal. Imagine being due to board and you have to wait four minutes for the next train to your gate. Getting gray hairs thinking about it, honestly. Recently tried the self parking here, which was surprisingly a breeze. They offer several parking options - valet, terminal parking, garages 1 and 2, and economy parking - listed in the order of most expensive/closest to the terminal to the least expensive/furthest. Economy, it is! How it works: insert your credit card and the gate opens; pay with the same card when exiting and the receipt prints then. Pro tip: put Dulles Economy Parking Lot into Waze and it will take you there directly. Shuttle stops are located throughout the economy parking lots, which were easy to find. Shuttle times aren't listed at the stop, so be sure to download their app to see the shuttle in real time.
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January 2020 by Anam J.
Been flying out of Dulles forever for all international trips and the airport is decent. It's fairly big and most major airlines fly out of here. The security lines never take too long and and you are usually past tsa in 5-10 minutes max. They have lots of restaurants and other shops there. When returning home from a flight, baggage also arrives fairly quickly and you are able to find your bags and leave.
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January 2020 by James P.
How on earth could these people get a one star review? If you take a look, they actually have less than a three star average. Perhaps the reason why is because they are incredibly pushy and they will not give you a free sample. I've never heard of a sees candy that doesn't give a free sample. So for me, they've earned one star.
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January 2020 by Amanda B.
In comparison to the other DMV airports (BWI and DCA), I will always pick IAD. The airport is well laid out, easy to navigate, plenty of options for parking, and soon to have a metro stop that practically pulls up to the front door. There are two parking garages that have easy covered walking access to the main terminal but they also offer economy parking that a string of buses circulate on 15 minute intervals I believe. There are two security check points that move rather quickly even during busy times because they have so many lanes open to check luggage and X-ray machines. The airport is modern and clean with lots of options for shopping, eating, or drinking. If you need a mother's room you can call a hotline for the code to get in and the room is private, spacious, clean, and actually relaxing. I always feel quite safe and secure in the airport and most flights are usually on time. The only thing that IAD need to improve upon is modernizing their international arrival process that should be more like Rome and Portugal that is automated check points that scan your face and passport to get through the customs process more quickly.
