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November 2023 by Elly Smith
National has the best car selection and the best customer service! You won’t be disappointed with your experience. The Dulles (IAD) location team is particularly outstanding. ?
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November 2023 by christopher copeland
National has been my go too rental car provider. I am able to select the vehicleof my choice and the are always clean and reliable. Never have I received an invoice with hidden fees or extra charges. Sometimes I fly into an airport that they are sold out of cars but again that only means they provide a high quality of customer service that everyone chooses them as a provided. Keep up the great service.
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November 2023 by Eric President
I continue to get excellent service from everyone at National Car Rental at Dulles. I’ve gotten to know a few guys on team as I return the car and I’m greeted professionally, with a smile, and questions about my overall trip. I can’t say enough about the service that I get from this team and would definitely recommend to all my colleagues, friends, and family friends.
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October 2023 by Walter McCullough
Shuttle bus was easy to find and the driver was VERY friendly and helpful with our bags on and off the shuttle.The exact vehicle I wanted wasn't on the lot but the exact vehicle I needed was available. Checkout was a pleasant experience. I will definitely use National again.
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October 2023 by Jay Halverson
This is without a doubt the worst National Car Rental I have been to! Zero selection and bad customer service.
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September 2023 by Nathan Hunt
I always have an excellent experience with National Car Rental. The reservation process is always smooth, and the staff at the rental location are friendly and efficient. The car I rented was clean and well-maintained, and I felt safe throughout my trip. Their customer service was responsive and helpful when I had a question. Overall, National Car Rental provided a hassle-free and enjoyable rental experience, making my trip more enjoyable.
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September 2023 by Robert Larez
Beginning with the service on the shuttle bus from the airport and back again, National hit it out of the park! We received a complimentary upgrade. Everyone was professional, courteous, and polite. Well worth it to rent from this location. We will certainly be renting from here whenever we are in the area.
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September 2023 by Chris C.
Update: Still dealing with this nonsense. Getting to the point where AMEX is going to start charging me interest. I've called dozens of times - the National reps are doing all they can by sending the request over to this location, which goes unheard. This location is a huge scam. Enjoy your Holiday bonuses this year, folks!
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September 2023 by Greg Kraft
Last week we used them for a week. We asked about a week transponder for the toll roads. We paid $20. For one in the New England states which covered unlimited tolls for the week about 6 years ago. They said yes it cost $25. My wife, son and I restarted it will cover all tolls and no other charges right. The guy said yes. Well either he was misinformed or incompetent. We were charged an extra $88. For the tolls. We all talked to National and they said they don't care. Unfortunately Enterprise owns them and they don't care. We will never use this corporation again. We are also reporting to the BBB. They also had only a half a tank. I brought it back full so they would not charge me. No one to report the half tank to when we picked up the car.
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September 2023 by John Carmin
The whole process is effortless. Pick a car. Go to the gate. Flash your identification. Head out on your journey and drop it off. Piece of cake. The agent who checked my car in (Dante) was the epitome of courteous and personable despite the heat at 11:00am in Virginia during the summer!
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August 2023 by Chris Spalding
The team National Car Rental team at Dulles made picking out a car we would need for 4 weeks really easy. The car we chose, a Chevy Blazer, was roomy, clean, fuel efficient, and a very comfortable ride. Adding a toll tag for the DC area was easy. Everyone was very friendly and helpful. Dropping the car off in a different state was as easy as parking and leaving the keys in the lock box provided. Great experience. Thanks National!
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August 2023 by B May
Very limited selection here.Service was OK.I couldn't figure out why there was a weird bump on the carpet in the trunk until I discovered a sex toy hiding under it. YUCK.Not what I expect from National.
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August 2023 by Brian Vigue
I LOVE your service. The fact that I can choose any car available and just jump in and go is incredible. Sometimes there is a line when leaving but it isn't so bad when you are sitting in an airconditioned car waiting. I wouldn't use any other rental car company.
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July 2023 by David Lockney
Emerald Club makes renting from National so much easier. Head to the section with your rental type (compact, mid-size, etc.), pick your car and go. Plus, you don't have to wait at drop-off for a receipt. Grab your stuff and leave the keys in the car. Receipt e-mailed to you. Only 4 stars because I had to wait for a car this time. I only waited about 5-10 minutes, though. Car was great, and service was professional.
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July 2023 by David Neal
Very nice new car with all the modern safety features. Also it was a hybrid and got great gas mileage. Love choosing the car we want on the Emerald aisle.
