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April 2023 by Keely O.
This Walmart used to be so nice and upscale. Now I feel like I'm at the dollar store. Everything is disorganized, you can't find an associate to help you with anything, and if you just so happen to find one they do not speak one word of English. They reorganized the store and now auto supply is in two sections, shampoo is in two sections. I found a planter I wanted but it didn't have a price on it. The lady supervising self checkout would not look up the price, and would not call to get someone to get me another one. she just took it from me, and said, "Not for sale!"I hate the self check out, but literally it is really the only choice anymore. I am disabled. This is degrading that I cannot get help to buy my groceries. Then on top of it I then have to wait in line to get my receipt checked before I leave. If Walmart is so worried about me shoplifting then they should go back to cashiers scanning the items. Really... someone looking at a receipt who does not read or write English is supposed to scan my receipt and determine if I neglected to pay for something. I don't work here! I do not need the stress of this that I possibly screwed up and will be accused of shoplifting. My husband and I walked out the other day with four bins. My receipt had four items but he saw 8 items when he counted the lids. We stood there and argued with him for 10 minutes that the lids come with the bin. It was ridiculous. Finally he let us go, but I don't think he was convinced that we paid for our items. Also, I notice that they pick and choose whose receipts they scan. For whatever reason sometimes I am waived on and other times they hunt me down. I've also witnessed some confrontation between the receipt checker and African Americans. The white people were not checked but then he asked to see the black peoples' receipt. It was not pretty, she went postal on him but she had a great point... Why do any of us need to be checked? The customer was yelling at him about being a racist. But then some more white people came through and he waved them on. Walmart is asking for trouble with this policy.I only come in if I have no other choice. I moved my prescriptions out of here, I order online, and I buy as much grocery items as I can at Harris Teeter.
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February 2023 by M H.
Check price! Riff off you !! stealing your money Be careful on clearance, too.It's not really clearance. They mixed full price with discounted one.Full of racism with disrespect customer Better go to other walmart.
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August 2022 by Sung K.
Curbside pick up, went to Dulles Walmart- baby item (dreft baby wipes) which most moms are usually sensitive with, items were opened items and one of the item contained only liquid and no wipes at all. Even liquid was half up full of the container which it was very awkward.Store staffs should consider more carefully and seriously when packing and picking up items that customers purchasing like they would pick and choose for their own purchase to avoid multiple trips and time over the phone with Walmart. It was exhausting and upsetting experience.
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May 2022 by Serigne Kebe
This is the worst moneygram location in Virginia. Do not even try it. I showed an identification with a full U.S address on it and they denied me the service to send money. Worst experience ever. They don’t even take the time to read someone’s identification
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May 2022 by Bill J.
This Walmart is the worst. They only want you to self check, you know, I already have a job. If Walmart were to give a discount for me doing one of their employees job I might consider self check and bagging a full cart of groceries.There were six employees looking in one box and two others within ten feet of them all were right there by the registers. There seems to be plenty of employees standing around not willing to help, maybe that's because they don't know how to stock the shelves. They put dog food on the same shelf with sausage watch what you pick to take home. If your looking for service go to another store, like Harris Teeter or Giant Food.
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May 2022 by Dennis R.
Not happy, just bought boneless chicken bites and ate glass. The thing is you can't even see it, it's mixed in the sauce. Chipped a tooth and now my stomach is in pain. I will be contacting Health Department.
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February 2022 by Michael G.
We've been shopping here for about 3 years. Typically, we go on Sunday and the shelves have been really bare lately. I realize there are reports of supply chain issues, but other stores I visit seem to have the products we're looking for. We generally spend about $300 a week on groceries and household items. Because I've not been able to readily find items that my family regularly uses, we now have to shop elsewhere.
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November 2021 by Kiara R.
Every time I come here I find everything I want or need. Parking isn't bad. There's a few things to around here apart from just Walmart and few places to eat. Can't speak on bathroom haven't used it here.
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November 2021 by Temeka H.
I mean I really use to LOVE this Walmart when I first moved her back in 2017. Now? 2021? I absolutely HATE this location. If it's not the employees in the dam* way with the huge restocking carts or employees filling online shopping carts blocking the lanes...it's for sure going to be employees who cut you off. That's okay because I keep going in the direction I planned. You can either get some manners and wait your turn or get to grabbing the back of your ankles. - Why do your employees not know where anything is?! Like how are you walking around in that area but don't know where anything is!? I ask one employee and that turns into two different employees all looking at each other crazy before I just say forget it. I'm starting to think that people are buying Walmart vests off Amazon or Party City. - Why are most of the employees SO RUDE!? Like it's a serious problem. It's not until I match their tone that they become apologetic about something that Walmart messed up. - There have been three different occasions where I see something for one price on the shelf but when I get to the register it rings up differently. Why is it ALWAYS A PROBLEM. I eventually go through at least three employees, just standing around doing nothing, before I am able to get someone that can help. I mean they all come over, look at the screen, the useless handheld device, and then walk off to go do nothing...but not before telling me that they've called the manager. Manager gets over and does the same thing. 30 or so minutes later they figure it out. It's not until a customer gets a bit irate until they actually start customer serving. I know I'm not the only customer that feels this way because I usually see customers a hot second away from causing a scene. This store has major issues that need to be fixed. At this point I only go here when I'm in desperate need of something last minute.
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September 2021 by Natasha P.
Every-time I order items for pickup i'm waiting in the parking lot for 15 minutes or more. I call the number and they can't find my order by name I offer my confirmation number but they decline. First time i ordered a lot of groceries so that may take a minute or so to bring out. The second time it was literally two video games. What takes them so long ??
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August 2021 by Bruney R.
There's lots to say about this Dulles Landing Walmart. In the first year (or rather first 2 months), we realized that unless you want to stand in a cashier (human being) line for more than 45 minutes, then go ahead and buy your things at a cashier line. If you have a life and need to be somewhere, do the Scan & Go. ALWAYS scan and bag your own things!! Never go to a human-controlled check out line! Their computer system is great, you can always look up produce, so don't let that deter you. The prices have always been 100% accurate (unlike Harris Teeter) in the computer system. Kudos to the people who update it and do the data entry here at Walmart. For the past 5 years I've not had a problem here ever, unless you expect their workers to know anything about anything. They are hired and paid to fulfill on-line/pickup/delivery orders, NOT to provide customer service to you or anyone you know. As long as you manage your expectations, you will have a pleasant experience while shopping there, as the inventory is quite good (except in the beauty aisles, the good stuff is always out of stock). NOW, the reason I am writing this review at all after all these years is that I have to say I just had the best experience at their Pharmacy! I never utilized this pharmacy until last week, and again today, when my dog needed a prescription and a refill... They were super efficient, courteous and competent!!! Wow, how's that for words to use in a Walmart review. This pharmacy staff should be commended and I am giving this a 5-star review for that and my previous comments. If they continue to provide this level of service excellence, I will never fill Rx prescriptions at CVS or Walgreens again!
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July 2021 by Sunil P.
EYE VISION CENTER Thought to share my extremely unprofessional experience over at the Vision Center in South Riding, VA. Past several years we've been going to My Eye Doctor for prescription glasses and never had any issues, whatsoever, but, this time we wanted to try Walmart Vision Center. Sometime last year in 2020 we ordered our glasses and over and above the insurance we paid our share. Now, after 7-8 months we are receiving a billing statement which annotates me and my wife owe's $97 each. I have gone in person to the Vision Center the staff and the Manager would simply like to wash their hands stating your insurance did not approve the bill and when I call my insurance they claim that Walmart has been submitting incorrect invoices and the insurance company is having several issues with Walmart Billing which they are working on. Never ever had such a bad experience and don't ever plan to visit Walmart for eye testing in future.
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May 2021 by Diane B.
I will never go back to this place since they are run by Nazis. I cannot wear the useless mask for long periods of time and the Governor even said there are MEDICAL EXEMPTIONS, which I have so I take frequent breaks. I was getting dizzy and about to vomit so I took it down to prevent that and some lady was RUDE asking me to put it back on and I said no and gave her reasons. This is a joke now, I am over this communist crap. Just stop...masks don't even work. Too bad since this was a nice Walmart...can't wait to f****** move to a freedom state not run by Commie Fucks.
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March 2021 by Sakhi A.
The service staff are the worst. They are rude and do not know to serve the customers. They need more training.
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November 2020 by Joshua N.
They purposely show items in stock, according to Walmart.com, which are not in the store.