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January 2024 by Gerri
I went in this evening to return a hat… the lady working had the gate closed at 7:45 she said she starts closing at 7:40 smh I asked her what time did the store closed she said 8pm that’s pure laziness and poor customer service… I asked her if u could return a hat she said you can return it tomorrow! Sad to have rude people working and representing your place of business! No other store was closed except Lids terrible lazy employee??
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August 2023 by Mapa
Stopped in at Lids at Dulles town center to get a custom hat. DJ was extremely helpful, took his time with the design and coloring to make sure we were completely satisfied. Highly recommended visiting this location. If you ever stop in at Dulles definitely ask for DJ.
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May 2023 by Quad Rious
by far our best experience at a lids location! Employees were very attentive and helpful! will be coming back!
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January 2023 by Luciano Santos
The kids that work here are clueless, spend your money across the hall at sport nation. Customer service is still a thing there.
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January 2023 by Ely
They are never open
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July 2022 by Ryland M.
Went there a couple days ago to get a big league chew hat and the employee was so nice and helpful to help me find one great service
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May 2022 by Ciara Long
I know kids need to work but maybe ensure they’re actually working. Called several times before going and the line continuously was busy. Get to the store to see a “back later” sign posted outside while three people sit on and around the counter chatting away. After a few minutes of looking around and seeing that I apparently would not get help unless I explicitly asked, I finally inquired if one of them worked there. While they all were polite and the employee did answer my questions, it is highly unprofessional to socialize THAT blatantly in the workplace ESPECIALLY when you have potential customers.
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April 2022 by Chase Orton
This is a decent Lids location in the middle of a quiet older mall. They have a nice selection of hats of your favorite sports teams from mostly New Era, 47 and Mitchell Ness. The guys and girls working inside always have been cool to me. Imo its superior to the one down the road in Leesburg with better customer service.
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April 2022 by Chase Petrosino
This is a decent Lids location in the middle of a quiet older mall. They have a nice selection of hats of your favorite sports teams from mostly New Era, 47 and Mitchell Ness. The guys and girls working inside always have been cool to me. Imo its superior to the one down the road in Leesburg with better customer service.
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April 2022 by Matt C.
Lids return policy for gifts is insane. I got a hat as a gift with a gift receipt. When I tried to exchange/return it 5 days later they refused. They said because the price/bar code sticker was removed they can't take it back. So much for this crappy store. Even with a gift receipt they did nothing. Never shopping here again. My common sense tells me if its a purposeful scam for a failing company.
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October 2021 by Paul Noyes
2nd time visiting this LIDS store in Dulles Town Center I don’t believe it exists either not open or gate is always closed with lights on
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July 2021 by Anna Pablo
The door was closed, I waited for 2H and still couldn’t find any help.
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March 2021 by Stephen Halisky
terrible service
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October 2020 by Will Layton
It was closed, did not go in
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February 2020 by Mike Hogarty
Friendly staff, good selection of hats with excellent quality. I love getting a new hat embroidered. I've brought them jackets for embroidery too. They do a good job and it's reasonably priced.
