-
April 2023 by Naveed Mirhosseini
Awful place
-
April 2023 by Apple Pie
AMAZING CUSTOMER SERVICE!!!! I was helped my the manager I believe her name was Ana. Amazing worker, attended the me as soon as I entered helped me find the shoes I needed and made check out quick and easy. Overall great experience I appreciate her so much!!!
-
November 2022 by Mikey Tub
AMAZING CUSTOMER SERVICE!!!! I was helped my the manager I believe her name was Ana. Amazing worker, attended the me as soon as I entered helped me find the shoes I needed and made check out quick and easy. Overall great experience I appreciate her so much!!!
-
September 2022 by Tylir Russ
The service was amazing! We went in looking for specific shoes and the advisor jumped in to help us with sizing. Though they did not have my size, he explained the other models and brought me the closest models and sizes. They also offered to order the shoes I wanted in my size with my order and not charge shipping. It made it convenient to get everything I needed in one go.
-
February 2022 by Angie Campbell
Terrible service! We were in this weekend and there were 2 workers there, one I believe was on her break. The other girl was staring at phone when we walked in and didn’t acknowledge us. Three different times I went to the counter, she was looking at her phone and didn’t acknowledge me until I said something or the other worker told her I was standing there. My daughter tried on shoes and couldn’t tell if they had enough room for growing so I asked the girl to check them. She looked at me like I had two heads. “Check them?” I said “Yes, to see if there’s room” and she said “I don’t know what you mean” then asked my daughter how they felt. She brought out more boxes, handed them to us, made no effort to help us lace the Vans or do anything beyond walking them out. I’d give negative stars but we did find what we needed, with almost no help from the staff and an extremely unpleasant experience. We won’t be returning to this location.
-
February 2022 by mantasour
Journey's has like 7 things to choose from haha. Not a lot of options.
-
November 2021 by Reymark Pascual
I was super excited to get some new boots but they would only let me try on one at a time. there were 3 other costumers other than me and they were all given both pairs of shoes and the box to try on the shoes. I don't know if it was discrimination but they were super rude. I even asked if I could try on both boots right in front of the mirror and I would give it right back or just buy, and they said no. I've never experienced anything like that. It was the guy dressed up as the pope in white. He was rude, disrespectful and unprofessional.-Update, spoke to customer service on the phone and they told me that I can try on both pairs of shoes and walk around the store to see how they feel, and there is no such thing as trying only one shoe on at a time.
-
November 2021 by Max A.
Worst customer service ever , I will never shop there, over priced over shoes , wrong prices on the shoes . I guess they don't believe in the "customer is always right " motto
-
June 2021 by Ashley N
I would give zero stars if i could. If any of you are UNLUCKY enough to get KEN helping you. Good luck. Ken was the rudest and most disrespectful employee i have ever came in contact with. He spoke to me with attitude and disrespect when i asked to return an UNOPENED box of shoes which you can do - i spoke With customer service twice. KEN would not let me return the shoes i ordered (In the wrong size) and then couldn’t give me an answer when i asked Him why. He was sarcastic and rude when i tried To explain to him that customer service allows you to return unopened boxes which he claimed i couldnt. Clearly, he was just lazy and didn’t wanna do the return. He has no people skills and no customer service skills. So good luck i sure As heck won’t be supporting the journeys at Dulles EVER again.
-
May 2021 by Mimi N.
Placed an order online because I had a coupon for Journey's and store 7138 in PA sent me a dirty, worn, display shoe. Brought the pair to exchange at this location for an even exchange but the shoes were not in stock so the young lady behind the counter placed an order for me and would not honor the coupon that I had on the original order so I had to pay back the difference. Today I got the confirmation email that my order had been shipped and the young lady entered in my ADDRESS WRONG so I had to contact fedex and ask that they hold it at one of their locations for me to pick up. The best costumer service could do was send me a $10 e-gift card that was store credit... If they think I'm going back after this experience, they're mistaken
-
December 2020 by Ariadna Vasquez
Disappointed ☹️I bought shoes for my husband and the first day I used them they were damaged ??? very bad experience
-
November 2019 by Le Chang
Came here to exhange a gift. Store had three employees. Only one could use the register, the other two were standing around. The person helping us only seemed partially knowledgeable about the Birkenstocks we were looking at, but he was very helpful in bringing out a few examples from the store room. Store employee setup was kind of weird, but service was not bad overall, prices are typical mall prices. Could most likely find a better price online if you know exactly what you need without trying.
-
August 2019 by hector argotte
I was waiting for over 10 minutes, the store was unattended, I had to scream out loud so they can hear me on the back
-
April 2018 by Lesly M.
Fair Oaks Mall now has Journeys for kids & Journeys. I walked in the kids one (the original space without knowing). Nicky was so helpful! Greeted me immediately & asked if i was looking for anything specific. I got some black toms (which i had no idea i would even fit in kids). She was knowledgeable of the brand & recommended me to stick with the size i asked for since toms you usually need to go up a size). Both associates seemed super great but had pleasure working with Nicky & plan to come back.
-
September 2017 by BJ C.
When I'm looking for good quality shoes at affordable prices, I always find myself at Journeys. Their shoes last long and are really stylish; especially for us youngsters. They also have good customer service. It's a great shoe store.