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July 2024 by Jeremy Bertsch
I will never shop at Dick’s again. Bought a hoodie in May, wore it for 2 weeks and washed it once and the zipper completely fell off. Dick’s would not exchange it and suggested I contact underarmor direct as they would not exchange it without a receipt. I am not in the habit of keeping every receipt - so I accept my part, but I feel that is terrible customer service and I had to eat $100 for a useless product. It was a complete turnoff and I won’t ever return.
Btw - this is their official return policy:
Returns without a Valid Proof of Purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. Store credit may be used for in-store merchandise purchases only.
Obviously they don’t honor their own policy. I hope people read this review.
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April 2024 by Naveed Mirhosseini
David Bruno in footwear gave me excellent customer service. I will refer everybody I know here. Best experience ever hands down.
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April 2024 by Andi K.
Good selection of products, but far too expensive! And no military discount! That's a no go! Never again!
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April 2024 by maxthekit
I purchased a GT aggressor MTB from this location a while back have not been able to get on the bike much and recently got back onto it and I discovered my front wheel is not anywhere close to true. to the moron that worked on my bike before I took it home you should be fired the bike itself is decent and a good starter MTB but when I'm purchasing something that expensive I expect it to be damn near perfect and because of the employees incompetence I have to true the wheel myself with literally no experience thank you
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March 2024 by Brigitte L.
They Leave electric doors open so it's freezing and too cold to shop. It's 38 degrees currently! We try to get out as soon as possible - every time; hence, we spend less time here which equals spending less money here! The fact that the 'down escalator' has been broken or powered off for months is ridiculous! The prices paid for their merchandise certainly warrants being able to afford closing the doors to the outside and heat the store and fix an escalator! Come on Dick's management! Put attention to your store!
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March 2024 by It’s_Me
Best selection of sporting goods! Great display’s & custom service!
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February 2024 by Rick Burk
Would like to leave an 100%, A++, approval review for the Golf Staff. Dave, Scott, Jay and especially the management Team, starting with Rich!
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February 2024 by joann
I was looking for shoes and this worker named Daniel was very helpful also very charming
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December 2023 by Nicole H
I went around 8:50 to the store but when I came to pay upstairs the teammate name Andrew who seems Asian said to my friend if he was stealing which he wasn’t just because he was touching the tags that beem the ones that take out of the clothes so they don’t beem it was a terrible experience to pass with my friend assuming he was stealing if I was you I would fired him by assuming such a thing.
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December 2023 by Barby Vasquez
Really great customer service by the guy putting stuff on the shelves, was also very helpful to give other suggestions. They have really cute options I hadn't seen before.
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December 2023 by Thomas M.
Reviewing the Dick's in Gaithersburg Maryland they are so incompetent it doesn't even show up in Yelp reviews do not ask any Dick's employees about pickleball paddles they are absolutely clueless especially the managers I asked the staff and managers questions about paddles and they answered everything completely wrong I'm one of the best pickleball coaches in the country and know what I'm talking about
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December 2023 by po
i love this store. they have so many sporting goods for exactly the price you'd expect to pay. this store has very nice employees and they're super nice to me and everyone else around me. they are always stocked up with the latest gear as well
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November 2023 by Jay Michael L.
Gaithersburg location incredible customer service and help did a great job setting up my bow equipment and sighted it in fast service
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October 2023 by T M.
So, I'm here at Dicks with my family at this mall. (where a lot the stores have closed down and a silly kid was shot for his dumb youtube prank). You would think that that customer service would be high due to the fleeting companies. Anyway I'm sitting here and 3 young boys are here and not 1 of them have greeted any customer or asked if they needed some kind of assistance. The customer has to approach them to keep them from their discussion. If we find a pair of shoes I'm going to buy them online
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October 2023 by Aloe Vera
Friendly staff, and got the shoes I needed here.
