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March 2024 by Chad Lytle
Military move DC to Texas, truck had 120k miles, was unsafe, poorly maintained and the guy was much more concerned with up selling insurance than providing a quality experience. As I pulled out I saw a newer car carrier and trucks... All the issues surfaced down the highway. Drivers door was sprung and didn't seal well, which made the road noise so loud you couldn't hear the radio (let alone a phone call). Three hours down the road I hit rain and had water dripping from the door AND down my back from the roof where they taped the cab to the box. That seam was also so loud I had to wear noise cancelling ear buds. Transmission was shot, tires thread bare, steering loose, etc.. I'll never use Budget again, Penske is the way to go. Every Penske truck that passed my POS beater looked great.
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September 2023 by Rivera Cecilia
Very reasonable super helpful and returning the rented truck and trailer a breeze. Other rental companies could learn from them.
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August 2023 by Sahilpreet Singh
Very dishonest, there were multiple hidden fees that I wasn’t informed about, where a U-haul would’ve been 60 dollars max, these guys ended up charging me 125 with multiple hidden fees. The truck smelled like absolute garbage aswell . I would not recommend these guys at all.
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July 2023 by Andrew Gorman
In and out in less than 5 minutes. Seems like first-come-first-serve even if you make a reservation so I recommend showing up when they open. Entrance 1 (when you first come into the parking lot) was the one you needed to you, entrance 2 in front won't be unlocked, and entrance 3 is on the opposite side of the building.Came in at 8:57 on a Saturday, left my wallet at home so by the time I got back it was 9:30 and there were still plenty of 16' trucks left. Trucks have an included ramp, just big enough for a hand-truck. Truck showed some use but it wasn't nearly as bad as described in other reviews.The 27' with lift gate is for business rentals only, and they only seemed to have one van and very few small trucks. The van was the same price as the 16' so why not go with what they have the most of?
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November 2022 by Brandy Funderburk
Please see attached photo. This is what happened to the car carrier we rented from Budget while we were on the highway. We requested a new carrier rather than a repair fearing this could happen again. We were denied that request by the manager Mark, he stated, "it would just be easier to do a repair", completely disregarding our concerns for safety. That repair did not happen until late the next evening. While in Arkansas, on the highway, the same happened with the tire on the opposite side. Mark never followed up with us and is refusing to speak with on about the matter. Thank God no one was hurt but this could have been really bad, complete and total negligence on Budget and Mark's behalf. We never got the new carrier roadside assistance said we were "approved for", we had to make plans to get ourselves, the truck and our car to our destination causing my husband to miss work ans meetings. DO NOT RENT FROM THEM!
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August 2022 by Gunner49
Great price wonderful people I appreciate their customer service
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May 2022 by Brandy Simmons
Please see attached photo. This is what happened to the car carrier we rented from Budget while we were on the highway. We requested a new carrier rather than a repair fearing this could happen again. We were denied that request by the manager Mark, he stated, "it would just be easier to do a repair", completely disregarding our concerns for safety. That repair did not happen until late the next evening. While in Arkansas, on the highway, the same happened with the tire on the opposite side. Mark never followed up with us and is refusing to speak with on about the matter. Thank God no one was hurt but this could have been really bad, complete and total negligence on Budget and Mark's behalf. We never got the new carrier roadside assistance said we were "approved for", we had to make plans to get ourselves, the truck and our car to our destination causing my husband to miss work ans meetings. DO NOT RENT FROM THEM!
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May 2022 by Vincent Pan
Low inventory of trucks but will not tell you until the day you need it.
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March 2022 by Napoleon Augustin
Max at the front desk is extremely helpful! Always able to help locate a truck for us and even help our business get set up and registered with them!
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November 2021 by Kevin Diaz
Bad service
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September 2021 by American Smart Moving
These guys are awesome! Big help in time of need.Thank you!
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May 2021 by Afshin R
Extremely unsafe, so dirty, very old car, you can see how to maintain the car with tape and engine light came on 5 minutes after using the car. By the way very expensive too. $600 for less than 24 hours rental.
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April 2021 by Keith McMullen
My local rental was delayed but they made up for it in how long I could keep the truck and the rate. I can understand my situation being untenable for someone doing a 1 way rental but everything worked out for me given the flexibility I had in my schedule. Staff was very courteous and professional
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June 2020 by Adam Graziano
We reserved our truck weeks in advance only to get a call at 8pm the night before saying they don't have a truck available for us. They offered no alternative solution for the problem. We had to find another truck rental company the morning of our move. Absolutely unacceptable.
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February 2020 by Ami B.
Oh my god such a poor customer service. No one ever should rent from this company. I was asked to drop off truck at this location on Saturday after 5.00pm. Location is closed no signs and no drop box. Called 800 they asked me to drop off at another location. No additional miles or time was allowed so I have to pay dropping off late and for extra miles. That location was also closed so I was asked to drop off truck and leave keys on the tire. Customer service will not transfer call to supervisor unless I yell. I missed my meeting that I had, no regrets from the budget truck rental.
