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March 2024 by Usman Iftikhar
One of the most disappointing service experiences I have encountered. I have visited this store on multiple occasions, and each time, the staff has been unable to provide adequate assistance. It seems that if they are not directly benefiting from a transaction, they resort to questionable excuses and assume that customers are unaware of their tactics. As a result, I will no longer be visiting this store and will be considering changing my service provider due to the poor service I have received both in-store and over the phone.
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March 2024 by Yvonne Hewlett
Jin took great care of us! He was friendly, patient and knowledgeable!!
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February 2024 by Meg Debo
After the AT&T shut off, I was having issues getting my phone back in service mode. Everyone at the store was beyond helpful and got it back up and running.
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February 2024 by House Daddy408
Jay was great and helpful
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February 2024 by Julie Carbaugh
Jay our sales consultant, very professional, helpful. Customer service was great. Got what we came for in reasonable time.
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February 2024 by tharaa almlehim
Bad service, the people who work there and the manager do not know their job
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February 2024 by Constance Caldwell
The 2-stars is for the long wait time customers have to consistently wait in AT&T before being serviced. I was serviced by Jay (Joaquin) and he was awesome! He made the experience much better. I just had to wait 20+ minutes for him. The here were other customers in the store and only 2 sales associates.
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December 2023 by Gee
I have been with AT&T for over 3 years and have never had a pleasant or helpful experience in-store. I walked into this store with a completely shattered phone ready to argue my way to a better deal on replacing it but I was met with Tim (I believe this was his name). Tim gave me multiple options on replacing my phone and provided me discounts that I’ve never been told I was eligible for. Tim was completely knowledgeable, caring and the nicest AT&T employee I’ve ever been in contact with. Thank you everyone at this store for helping me and especially Tim for taking the time out of his day to work with me patiently !!
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December 2023 by K Fields
Friendly service and helpful. Answered my questions about iphone changes and discounts.
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November 2023 by Meg T
Kenny was super helpful explaining the international plan to me. Great customer service! Will definitely items be coming back.
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November 2023 by Pankaj Singh
I thought I would switch my carrier but with the service at this location I decided otherwise. A simple courtesy of greeting was missing too. I was there at the store for over 10 min and no response from sales.
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October 2023 by Sridhar Chanda
Store closed exactly 4 min, that 7:56 where as store hours till 8 pm. I requested to open but no response…
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September 2023 by Fahad Jamshad
I went to the guy to help me with my network internet issue. All he suggested was to change the number or plan. I already got the highest paid plan on prepaid. I asked him will the package start from the next month because i just now paid 65$ he changed my package. Now they ask me to pay again for new package. If your guys dont have information then why are they there. I just wasted my extra 40$ on paying it again for this month.
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July 2023 by Meka
I went to this location to upgrade my phone. Michael (Mike) Melendez helped me from beginning to end. He was very professional and genuine with all the questions I had. I originally went in to upgrade to the iPhone 14 Pro, because I thot that the iPhone 14 Pro Max would make me look like a toddler holding an iPad. Well well well to my surprise it didn’t and after Mike went over all the specs and showing me the size comparison I went with the IPhone 14 Pro Max. They did not have in stock the color I wanted. Mike ordered it for me and even had it delivered to the store (because of my work schedule I was afraid to have it just sitting outside of my house). He explained my upgrade fees and explained how everything would be broken down for my payments. Offered me the AT&T protection plan (which I’m going with and getting rid of my old plan). He even went over extra gadgets I could get (Apple Watch, IPad, and even showed me how their live streaming service works). Personally Mike didn’t make me feel like a “customer” he was trying to swindle (like most sales people). He made me feel like a long time friend, even family. Thanks for the great service Mike.
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July 2023 by Livie Pritchett
So when I went to the store the other day, I went up and asked if they had bagels and cream cheese. The bagels I ordered came out and were inside of the brown plastic bag. The bag was filled with grease and while walking to my car the bag broke and the 7 bagels started rolling away! What do I do?? I thought to myself. I panicked and grabbed my nearest cream dispenser. Luckily I was right next to an AT&T and they had the perfect selection of internet. I went inside and got their finest internet so I could get information about what I should do with my bagels and my cream dispenser. With the help of AT&T, my day was instantly better. I would recommend this internet service company as they helped my get my bagels back. It was a bad day for the bagels but an even better one for AT&T. AT&T 1, Bagels 0.
