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August 2024 by Ali G
Great experience, fast check in. Gave me a great rate. New car. Was a pleasure to rent from here.
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August 2024 by Luke Vinter
I hired a car here, but the car they gave me had expired plates. I had to spend a lot of time to go out of my way to go to another Alamo branch to swap the car. The manager (Alec Mullin) at this branch promised to compensate me for this by providing rental credits, but has since gone quiet and stopped replying to any emails. Avoid this place
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August 2024 by Tina Cahill
Great everything. So easy and the streamline was smooth. In and out.
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July 2024 by Philip Carter
Hope you keep the free spouse driver
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July 2024 by M635 BMW
I booked a 2 week car rental for a 8 seater car through Stressfreecarrentals. The car company I picked up the rental from was Alamo at Dulles Airport. I have to say the whole service was great from start to finish. The price was very reasonable, the service was friendly and not pushy with no hidden extras (as feared). The price I paid was what I quoted during booking. My flight was delayed by 2 hours which meant collecting my car 2 hours later than planned for. This was no issue as the desk is 24 hours. It was a seamless check in and I was told to walk outside and pick the car of my liking out of the 7 seaters available. I picked a brand new 2024 Jeep Wagoneer which only had 6 miles. I was very pleased with this and the car was exceptional. I had to change drop off locations to Washington IAD airport. after explaining the situation, the representative was very understanding and made it possible for me to do so. Overall I would rate my experience 10/10 and would recommend and use the company again. Thank you!
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July 2024 by Derick Davis
I just returned from a VA visit and I have to say the service received at Alamo IAD was great. They were prompt, friendly, and helpful. This includes all areas of contact - the check-in counter, outside greeters, and shuttle drivers. I think Robert was the shuttle driver at 4am in the morning returning to the airport.
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June 2024 by Zhao Li
Unnotified charge is a serious issue for this company.
I rented my car on April 14th and returned (as agreed) two days later without any damages. We even cleaned the seats and floor with sticky rolls and towels before returning. Two weeks later, however, I was charged an additional $195 without any email / text notification.
So far I have called the customer service three times and received the same response “we will call you with more details”. Guess what? Nobody called.
This was my first time using Alamo’s service and I truly wished it was not the last. However, their poor customer service and lack of transparent communication most likely will prevent me from working with them again.
I read through the reviews and found out my experience was not a single case.
Folks, think twice before you rent with them because you might end up in the same situation.
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May 2024 by Rebecca W.
Since we had problems renting at the train station in Washington (contrary to our experience, our debit card was not accepted) we had to go to the station at the airport.
The employees Robert and Yaser were able to easily take over the existing booking via the German agent. There were still problems with paying the one-way rent and deposit (our debit cards were not accepted by the system). Robert really tried everything to complete the booking and was extremely patient. When we had given up and were already on the way to the next provider, he called us back again. In the end everything worked out and we were very positively surprised at how much the employees took care of us. We were literally only allowed to leave with the car we wanted. Many thanks to you!
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May 2024 by Oliver
For me, Alamo is the best provider of rental cars in the USA. As a tourist, I want a reliable partner with reliable vehicles. The staff here, in our case Rober, did a great job. Friendly reception and very good advice with a great rental car. We are happy to recommend this station, everything is great here!
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May 2024 by Sj BR
Good experience and customer service in the DC area!
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May 2024 by Fadi Chami
Perfect experience as usual with alamo
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May 2024 by Mahmoud Selim
Amazing service at Dulles Airport branch, and friendly staff, specially Mr Yaser Kabil who is doing above and beyond, very professional and always has solution to any problem
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May 2024 by Jeremy Bott
Very clean car with affordable rates. Thanks for the upgrade!
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April 2024 by PATTI WITTKOPP
Great service coming and going. Thank you "king Solomon " for your kindness to a weary traveler on my return.
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April 2024 by 陳小陽
Very good car rental experience. There is an Alamo shuttle bus at the airport. The service staff is very friendly. There are many choices of RVs. It is recommended that you can purchase the service of returning the car without refueling, which is much more convenient.
