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July 2024 by A G
The first thing you should know about Air Canada is they have the worst on-time flight percentage of any carrier in North America at a mere 63%. On top of that…
Horrific customer service experience. We had over 30 hours of combined delays on our itinerary, and of course Air Canada won’t reimburse any of it because of corporate loopholes. In addition to the significant delays, they lost a bag with many valuable purchases inside of it. It is covered by insurance but that will take some months to resolve.
The best part was after dealing with 30 hours of delays and wearing the same clothes for 2.5 days, the Air Canada employees at Dulles treating us like idiots and denying our missing bag even existed. It look 3 hours of searching and arguing with Air Canada to convince them that our bag did exist and to submit a missing luggage claim. Been two days and still waiting.
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July 2024 by Shanisha Cole
Small Airplane but smooth and chill flight.
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June 2024 by Desmond Israel
Simple process, friendly crew and timely flights
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May 2024 by John DT
One word "Pathetic" service, attitude and customer service.
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April 2024 by Milton Aponte
Excellent customer service
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February 2024 by Fahim Ishrak
Good experience so far
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December 2023 by Forrest Wilde
Good flights great crews
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November 2023 by clive dias
Flew to Washington. Flight was on time and had no issues.
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October 2023 by Rowan G.
My flight was an absolute mess. I went from Quebec City to Montreal then to IAD. My first flight was delayed 3 times (with the email service giving me a heart attack by saying my flight is about to leave and then that my other flight had already left) before being cancelled. They wanted to stick me on a flight the next day. I'm a broke, disabled person. I couldn't afford another night in the City, and my cats' sitter couldn't do another visit. So, I managed to get moved to a much later flight (I had been set to leave at 9 am, so I got to the airport at 6, and my new flight with a different airline was set for 4 pm). I finally make it to Montreal (thankfully nothing went wrong with this other airline, besides me having to re-check my luggage in) and things go from bad to worse. I mentioned that I'm disabled, I needed the wheelchair assistance, so they come get me, and I'm taken to the service desk (while being bumped into things and people along the way, it's not a great airport for people who need the assistance). When we get there, I find out that the person who set up this new flight had sent me to an airport 2 hours from my home. My normal airport is still 30 minutes away, but I certainly couldn't afford an Uber from this new one. So I say that, and I get blank stares. Thankfully I was able to get shifted to a new flight (yet again, and this one I did kind of miss due to the next issue) but they set me under this really hot light and left me to wait next to this guy's desk. I saw him get through 2 groups of people, the second set telling him that he needed to help me. I had been sitting there for 20-30 minutes at that point. (I had planned to ask what was happening after these kind ladies were done with him) So he says all of a sudden that the guy who should have come for me was stuck on a plane. Which, okay, I get that things happen, but why was I just sitting there when there surely must be more than one person who could have helped me? This guy takes me himself, and then I get left in a hallway with about 10 other people (many of them seemed to also be using assistance) who had had their passports taken to print off their boarding cards and hadn't seen or heard anything since. At this point, my boarding time has come and gone. I'm almost certain I have missed this flight and am more than ready to start crying in pure frustration. Then he finally reappears, gives the people their passports and boarding cards and we continue on our journey. I finally get to the plane (which was miraculously still there) and board (and am super thirsty at this point. Being stuck under that light as well as not having had an opportunity to get anything was really messing with me) and finally start the last leg home. I was freezing, but there weren't any blankets on a short haul, which, fair enough. But I was finally able to get home, much later than my original 2 p.m. arrival time. Never again. No matter how much cheaper than any of the other companies, I can't imagine flying Air Canada again.
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August 2023 by Linda S.
Our flight from Montreal to Dulles was cancelled. Air Canada couldn't get us out for over 2 days. They kept telling us not to worry that we could claim all our expenses. HA!! Try doing that. They misread my input and then they don't provide a phone number or website to contact someone about it. Then they say you can raise the issue to the Canadian Transportation Agency. Good luck with that...THEIR website says it may take up to 18 months to get a resolution. We had problems on almost every leg of our 4 leg trip. I will NEVER fly this airline again and am spreading the facts of my experience to everyone I speak to.
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July 2023 by Charlie L.
The flight was the first leg of 3 hops for us. We were supposed to board our flight to Toronto at 10:15am. The flight was delayed due to the plane being held up for some reason on the last flight. Air Canada kept giving us excuses. First delayed to 11am then 12pm then 2pm so on and so on until it was 8pm. By then we had rescheduled all of our connecting flights and lay over stays based on Air Canadas projected departure that night. They had our plane waiting outside our gate but decided it was too hot to board. Another two hours to trying to cool the plane down. Then they decided they were going to use another plane that was arriving. Then finally at 10:45pm they announced the flights cancelation due to the plane being too hot and no ground crew available to prep the other plane. After all of us waited for them for 12 hrs in the terminal. As a kicker, they refused to reimburse any of the passengers for hotel or additional transportation because according to them it was a "weather related" delay despite it wasn't weather related until several hours after the initial cause. Terrible logistic and terrible customer policies. Avoid flying with Air Canada unless you enjoy being jerked around and having your valuable time wasted.
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February 2023 by Kevin Marsh
Horrible airline. Lost our bags along with 3 other passenger's bags. The girl at the counter was almost useless but did open a lost bag report... Supposedly.It's been two days, no info and no email that we were supposed to get when the report was opened. Customer service says they can't do anything to help without the report number. You have all our info in order to fly us from one county to another but can't cross reference a passengers name to their lost bag report?This is followed by:A flight attendant who said "there's a small child in the emergency exit row, but I don't remember the exact rule"Another flight attendant who racked out during the aircraft taxing and didn't wake up until we were in the air for a few minutes.Safety doesn't seem to be priority for Air Canada!
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February 2023 by Roy Mathew
Not only is this airline not able to get luggage to destinations at the same time and airport as the passengers, they can’t even get a glass of water to the right passenger even if the call attendant light is on! This happened today (September 4, 2022) on flight AC8620 from Toronto to Washington Dulles. Also in Toronto the flight showed as on time way past the boarding time. The lady at counter would not take time to put her phone down to answer any questions. All the announcements she made were incomprehensible as her accent was compounded by speaking through the mask! A sorry excuse for an airline!
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February 2023 by Zaid Dalali
I’m at IAD, air canada section is close,Everyone inside the room.I got business class, but they r not professional at all.No one is working here. We suppose to check in 3 hours before the flight.The air canada representative is saying 2 hours is fine!!That’s not a professional answer.Air Canada is going down since the new minister took over !!!Last time booking with Air Canada
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August 2020 by Tshibambe christian nsapo
They provide hand sanitizer, a pair of gloves, a mask and water. They make sure there is space between passengers. The personnel is very welcoming and professional. Great job air Canada during this covid 19 pandemic!!!
