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November 2023 by The Adventure Crews
Norton Yachts team enjoyed a good laughed as they happily took advantage of us and took our hard earned money. If they will do it to us, they will be happy to do it to you.After starting our trip south we noticed we had some unwanted slack in our standing rigging. I called a few rigging companies and left voicemails looking for some help with tuning. Norton yachts, being a large sailboat dealer was one of the companies I called and the first to return my voicemail.Right away I explained that I had a 42' catamaran and that I was looking for an experienced rigger to help me as it needed to be tuned and it was above my experience.Mike the service manager was quick to tell me he had the guys that could help me. Two guys came to the boat and while they were very nice guys (One even let us use his car to run to the store) they right away told me they did not have any experience working on catamaran rigs but assured me they would be able to figure it out (would have been nice for Mike to have told me this before arrival) After 2 hours, the guys stopped working and said they could not help me as it was not a job they could do and told me I needed to go to someone who worked on catamarans.To my surprise I still received a service bill of over $500 for “Rigging Tuning.” Mike’s team said my rig could not be tuned due to a turnbuckle issue. They did not offer any additional help or options and instead sent me on my way with a bill in hand. They might be the “premier Jeanneau dealer” but that doesn’t say anything to their service team just looking to make a sale.
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September 2023 by Jeremy F
Very nice rental pontoon boats and Ian was great! Would definitely use them again.
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June 2023 by Brian Chilton
My wife and I, new to sailing/owning ocean class sailboats, purchased a new 2022 Jeanneau 349 through Norton's. The order was placed during COVID, which definitely impacted delivery of the boat when Jeanneau had to switch keel foundries late in the process. Nevertheless, the entire Norton's crew worked with us at every level to make the experience of purchasing and sailing this boat absolutely the best. Once delivered in August 2022 the boat was everything we had ever hoped for and dreamed of for decades. Once we had it broken in so that normal things needing correction showed up (as is to be expected with anything as complicated as a sailboat) Norton's whole crew worked with us to make sure everything under warranty was adjusted to perfection, as well as helping us accomplish some upgrades (bowsprit and code zero!) we wanted once we had gotten to know the boat. Once again, Norton's accomplished everything with perfection. I cannot imagine being happier with our boat, and continue love everything about the boat and working with everyone at Norton's.
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April 2023 by Larry Frashure
These folks are the best. They have literally picked up the phone and met me at the shop on a Sunday holiday weekend just to look for a stupid o-ring for me. They are the only folks I trust to let service my boat and they treat you like family.
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April 2023 by Alex W
My name is Alex Weinstein. I bought a used J105 from Norton Yachts that needed a lot of work. They were very nice to work with and provided me with everything that I needed to renovate the boat. Their mechanic had the reputation as the best in the area and I was very plessed with him. I feel that their overall service was very personal. I highly recommend them.
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April 2023 by Dan Fickus
Norton Yachts in my estimation is one of the premier marinas and sales representatives for Jeanneau Yachts. The staff is knowledgeable and extends personal time and energy to ensure every individual is satisfied. Whether professionally or sponsoring owner rendezvous, Norton has proven their selves.
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April 2023 by Cheyne Daggett
We completed our ASA courses with Norton. Then moved to chartering on our way to boat ownership. After we bought our boat Norton's was there for our Raymarine support. Excellent service.
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April 2023 by Michael Wiggins
Great spot with brand new floating docks, dredged channels. The folks at Nortons are fantastic and always willing to help, and with a big smile!
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April 2023 by Fernando Metcalf
Anton, Kendall and the entire crew @ Norton’s are just fantastic!
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November 2022 by Debra
Excellent service. All the staff is knowledgeable and could not be nicer and helpful.
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August 2022 by Rebecca Moyer
Our group chartered a sailboat recently. No wind to use the sails, but that's the only negative I can say. The staff at Norton was AMAZING. They were beyond helpful when I lost my phone! Truly great customer service!!
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June 2022 by Blythe Boyd
We had the best time on our Charter with Captain John on Veritas! It was the first time most of us had ever been on a sailboat and we had the best time! He went above and beyond to educate us and teach us while we enjoyed our sail. We will definitely be back! Lynn was so helpful in helping us organize this charter to celebrate a birthday and a family vacation!
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March 2022 by Scott M.
Norton's Yachts does not tell the truth. Their service organization is why I gave them my business in the first place, they were always decent and honorable. However, their sales organization could care less about selling my boat or yours. I took them mine back in August of 2016 (It's now April of 202. I have not received a single offer on the boat since with lots of empty and unfulfilled promises. In fact the only phone calls I've ever received are from the service department requesting more money or the authorization of funds, or most recently, a call from one of Norton Yachts new owners asking me to take down my previous, not so positive yelp review, with a promise that they would do something, and a promised call back that never came. This review is far worse as a result. Any organization that keeps a customer captive and makes no effort to help one sell their boat while misleading them into thinking they are is an organization you should avoid dealing with at all costs. They have not kept my boat in sellable condition, posted a dirty picture of it on the website that has never been replaced all the while charging for launching, repair services, and cleaning services for many years now. Clearly this organization does not have the customer's interests at heart in fact they actively work against us it appears. They simply don't care, will take your money all day long, and milk you for everything you've got. BE EXTREMELY CAUTIOUS WHEN DEALING WITH THEM.
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October 2021 by Jimmy Culver
I had a great experience with my boat service at Norton's. This was my first time to have my sailboat hauled out. I couldn't be happier with the experience. Everything went very smoothly and on time. They addressed everything that needed to be done and did a great job. I look forward to continuing to work with them.
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July 2021 by Amanda Esolb
Had a perfect bareboat charter with Norton! They were understanding when we had to cancel last minute for a family emergency and helpful when we reached out to reschedule. We’re hoping to make it back down there this summer
