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May 2024 by Deyssi Vazquez
they take too long and it was alr tangled when I came to pick it up
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May 2024 by Frances Carroll
Very good service
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October 2023 by Christina Bilgrav
After being told there was an onsite jeweler who can asist with repairs, I returned with 3 pieces that needed attention, but was told the jeweler only replaces batteries. The lovely woman at the counter went back to visit the jeweler and returned with an update.I was quoted $150 to "replace a pin" in one broken bracelet; $60 to replace a silver clasp on another; and I was told that my watch could not be cleaned as it was a base metal. Now mind you, I've owned this watch for 30 years and have had it cleaned numerous times. When the woman at the counter took me back to the "jeweler's" studio, it was ostensibly so that he could assure me it could not be cleaned. However, when she said to him "would you like to tell her?", his response was "I dont want to tell her anything."Shocked, I asked for my jewelery back. He told me he'd already replaced the battery and asked if he should remove it. The woman told him to leave it and she would not charge me.The missing pin was not missing. The clerk in a different shop pointed out that it was still there and it only needed to be reshaped and bolstered with a little soddering.The clasp issue was a super simple fix that would cost no more than $30.And she took the watch and said "this will be beautiful again once he cleans it up."I dont know if the "jeweler" here is an owner, but I figure he must be, as I cannot understand why else he would be employed. He is obviously not a jeweler, and does not want to do the work a jeweler does.I tend to buy a few pieces of jewelery per year - and need repairs more often. I've also had custom pieces made and look forward to doing it again. I routinely need replacement opals and would like to find someone to help me source opals with a lot of fire. I've been looking for a place where I can do it all.But I give up. It seems all the local stores outsource the repair work. I need to accept that I wont find a professional relationship like that here and will look elsewhere for my special needs. But for my purchases, I can assure you I will not be shopping here.
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October 2023 by Logan Ritchie
Teresa is just the sweetest lady ever. Super helpful, patient, and engaged in my ring buying experience. She walked me through all of my questions and concerns and was just an overall joy in the store. I am very happy with my purchase and will be coming back to Ben David for more!
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October 2023 by Brenda Griffin
Salesperson was very slow approaching me as a customer.She in her mini brown shirt acted as though I didn't beling in your store. I have had that happen in your place of business.
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September 2023 by Christian Barrington
AMAZING EXPERIENCE! I loved every second I was here. Teresa was great! Made everything easy and fun! Don’t go anywhere else but here!?
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June 2023 by Cr Yates
Always a good experience!Beth Craddock and all Ben David Associates are very nice and a pleasure to work with!C.R. Yates
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November 2022 by Jon Jones
When my wife and I got married, we had some jewelry that we needed some work on. I purchased a loose diamond for an engagement ring that needed a setting. Also, my wife was given jewelry from her Aunt that passed away. We had a necklace made, a diamond wedding band, and the loose diamond set. We sold all the left over gold from the old jewelry as well. Everything turned out wonderful! My wife was so happy and she got to wear it all on our wedding day. We don't even live in Danville. Ben David took care of us and five years later, they continue to be our go to Jeweler even though we live over two hours away. Class act as far as we are concerned.
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November 2022 by Karri Fields
Quality diamonds with a large selection! Great staff thats always friendly, professional and eager to please. Thanks!!
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October 2022 by Andrew Shelton
Carol is always a pleasure to work with!! Thanks for all you do for us!
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August 2022 by David Brooks
I went to have links taken out of a watch on Saturday the 20th of August 2022, Beth took my watch straight to the jeweler and it was done if I could give her a raise I would thank you very much for your professionalism and being polite as you are
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May 2022 by Debfay Carr
Beautiful jewelry and sales staff
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March 2022 by Chris Adkins
I went in searching for a birthday gift for my little lady. Teresa, the sales representative, was very helpful in assisting me with my selection, showing me several options and ultimately finding what I was looking for. The price was right for what I had in mind. A very good experience and will certainly return in the future.
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December 2021 by Anne Fackler
Wish I could give 100 stars. Never disappointed, always Great customer service and an eye popping selection. Thank you Carol, you're the Best !!!!
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June 2021 by Adam Sadlowski
Sold us a ring that does not fit the diamond, even thought before hand they knew the size of the diamond. Spent hours in the store getting the diamond put back into place. When doing so, jewelry repeatedly scratched the setting and was off center. Terrible experience, will never go back
