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“I went into this location and needed a protective case to find how outdated my phone was.i got a new phone and I am thankful. I have to say the manager and oliva I believe we're both absolutely amazing. I am not big on going into stores but I am excessively happy with their service. They are absolutely the best ever. This is my location of choice”
“I had a great experience at the Verizon in Vinton. Those guys are great. They will always be my go to when I have questions and when I'm ready for a new phone. I recommend!!”
“When I came they instantly fixed it it was stuck on a blue screen and he press the button on the side and It was instaly he does not charge u for small stuff like to reset it he does not have any Android charges right now and I like the way he designs the store”
“Wonderful customer service today from Jesse and Matt. Couldn't have asked for better in handling the difficulties encountered today. @Wireless Zone. Thank you again.”
“My son broke my phone and I thought it was done for, it had no power. Mr. Musa fixed it right up and saved the day. Pricing beats other shops by a long shot. Thank you Mr. Musa!”
“We've been verizon customers for over 10 years, and I absolutely HATE having to upgrade my phone. I compare it to buying a car...yes, THAT much. But Alex Chin has absolutely changed that. He was honest and helpful, earned my trust quickly, and was efficient. He truly worked to answer all of our questions, made sure everything was just as we wanted, he was polite and hard working (he served multiple customers with excellent customer service to each at one time). He really is one of those people that you would return to THAT store or follow him to another one. He also treats his colleagues with respect, which says a lot. I hope the company treats him as well as he has us. He deserves that! We will definitely come back. This was much easier than we've EVER experienced, and the phones are great! Thanks, Alex, for all you did for us!”
“The associate Justin was very helpful and friendly when the associates at the Vinton store were not. Give him a raise, I would have switched my provider over if it were not for him and his great customer service.”
“I came there with my kiddo and immediately when we walked in the two men working were extremely helpful. I can’t remember their name but younger boys. Was patient, kind, super helpful and on top of things. They made jokes and conversation with my daughter and had an overall great experience.”
“Cody was very knowledgeable and immediately greeted us as we walked in the door. He was professional and yet personable. My husband commented at one point that Cody was very relaxed and didn't pressure us into doing anything that we didn't want to do. He educated us on our choices and presented educated opinions when asked to do so.
I would hire him to represent my company. He offered (upsale) items but not in a back door way. He's an asset to your company.”
10AM - 7PM
915 Hardy Rd Ste 977, Vinton
Mobile Phones
“Lauren Asberry is an excellent professional. She is very knowledgeable in all areas of phone service. She is always smiling and very positive in her manner. I will recommend the Vinton store to all my friends because of her and her alone!”
“Our destination for high quality weekly/Monthly groceries shopping list and also clothes are pretty good compared to prices. Add to it the gas price discount for members”
10AM - 7PM
511 Hardy Rd, Vinton
Mobile Phones
“I have been with Boost mobile for about 4 years now. I like the place and the service. I have really no issues with Boost. They let me each year to get a new phone and make payments. This time I just bought my Samsung galaxy A13 5G. I told her I would get my there if they could beet the price I found online. I new what phone I wanted. They had it in stocks. I told what she had to beet and she did by $50.00. I liked that. I also got some free accessories . I had a pleasant experience with the associate she was able to help me with no problems about anything to activate my phone. I get the low data on my phone. So I can have a cheap bill. The service is hassle free. No issues with drop calls no problem with using the phone and internet. Smooth sailing. So that is why I would recommend the Boost store in Vinton VA.”
“This store saved me from having to move my service to another company. After visiting another location I am surprised that one hasn't run off many customers. They were too busy on the phone, and never even brought up my account on the computer. Kept talking on her ear buds on the phone and told me I only had 1 option for my upgrade. She Did not want to help at all. Total disrespect. The 9th Street store..this store was a total opposite. Very nice, helpful, and did more than the bare minimum. Went out of his way for me. The first thing he did was pull up my account btw. Showed me many options as well and was very honest. If you are wanting to go to Metro PCS ( I can't get a better plan for 2 of us) do not go anywhere but this location on 9th Street SE.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
“Had a wonderful experience today with a gentleman named Noah. I went in stressed with a broken phone, and he assisted with the process. He put my claim in for me, talked me through everything, and even walked me down the sidewalk to the walk-in repair store to make sure they got everything before he was finished with me. This is some of the best, top-tier customer service I've ever experienced, especially while dealing with such a stressful time. The only negative comment I have is that he asked another gentleman a couple of questions to confirm things, and he seemed to me to have an attitude and was quite rude to his co-worker while responding. I'm not sure if he's a manager or what, but that was totally un called for and made me uncomfortable, and I did not appreciate that. Thank you for the help today, Noah! I'll be back to see you for future needs.”
“I've been a Metro customer for years, and I can say that sometime it can be annoying dealing with issues. But today I dealt with a very nice gentleman, Cody. He was extremely informative with helping me with changing my device and making sure everything was moved over from my old phone. Because I was really scared that it wouldn't come over. But he did an amazing job. I'll be back again to get that new razr soon!”
“They are always there with answers and helping hand. Always polite and friendly. It reminds me of the way a business used to be run with respect and knowledge. She is an awesome human being. Many people could go far in the business world if they followed her example. God bless you and keep it up”
“Accidentally hit 1 instead of 5 for highly satisfied on survey. The young man at 133 Electric Rd was very helpful, polite and professional. He gave some great advice and suggested some great offers that AT&T is having. Overall great service. 5 ⭐️”
“Ok…let me just say if you need to find a cell phone service to switch to where you will def get your moneys worth along with excellent service face to face if you visit the store this is THE place to go! Last night we visited the store just to really ask a question about an apple watch and possibly buy a cover/band for it. We were greeted by Julianna and Jordan and were there til closing and actually a little after closing time as well. Mostly because we had so many questions and just had great conversation with them both. This duo not only answered each and every question we had, but they truly went ABOVE and BEYOND!! I will go out of my way to leave a good review. They were truly THE BEST and I wanted to make sure to actually leave this review to let others know as well. We are LONG TIME Verizon customers who just switched and came to T-Mobile almost a year ago and could not be happier with everything! We were paying nearly the same exact price but didn't get near the stuff we get here. We truly do feel valued as customers! In 11 months we have never had one issue to have to call to speak with customer service but we did need to call once just for rebate purposes just for info and were met with the same professional and courteous service we have gotten with each interaction! I know this review is too long but if you are debating switching companies and are unsure PLEASE just make the drive and go speak with this store! You will not find anywhere else that will educate, and take the time to actually honestly answer your questions. I really hope management reviews these reviews and can monetarily compensate these two for a job very well done! Excellent job again Julianna and Jordan! You made our whole day yesterday! TYSM!!”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“They need more help! I looked up my item, googled my questions & compared products before we found someone to help us. Best Buy should let customers know that this is a full self serve store.”
“Boost has the best prices on replacement phones in the area. I've been with a ton of other providers, but I go through 3+ phones a year (I work a physical labor job). I suppose I could always go the "phone insurance" route, but even then they only replace your phone so much. I would much rather buy a cheap 40.00 replacement smart phone that'll last me until I crack the screen or drown it with water then have to fork out 180.00 for the cheapest new phone if I was with another group (cough cough TMobile)”
“It was easy to work with them. Not the easiest location to get out luckily there is a road with a light next to it. Update: brought my friend there because of the two free phones, then added covers and a great plan. Quan worked with us and did a great job. If you go ask for him.”
“I had a terrific experience purchasing at this specific store because the employee was really helpful, I received fantastic promos, and I spent less money and left with a nice phone.”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
6AM - 11PM
4807 Valley View Blvd NW, Roanoke
Mobile Phones
“Ran out of big-dog food on Wednesday evening. Ordered after 6pm, delivered to the front door at 10:30 am on Thursday, and no delivery fee. Prompt service, very happy pup!”
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“Hunter was absolutely fantastic. We did assumption of liability and transferred lines. He was very patient with the process and was delighted to service us throughout the whole process. Would highly recommend to anyone looking for a great customer experience.
Oh, and he put my screen protector on with excellent precision.”