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“I stopped in today & met Amber and Jill — absolute lights! They were so helpful, so friendly, so efficient & knowledgable. The music & their personalities made a rainy, gloomy Wednesday morning so bright & joyful. Was sad to leave the store — please give them their flowers!”
“So if I'm being honest I had previously sworn off cellular sales because of Asurion (satan reincarnated as a cell phone insurer) but in a pinch, I needed a phone and wound up at the location on 419... I got a pixel 6 pro (which I was looking for) and it's garbage. The agent did kinda push it, but I also definitely expected to walk out with that phone. The process was very quick, painless and easy, and legit, it was the first time I've ever left a Verizon store happy. It was clear pretty quick that the pixel 6 pro is awful though... Idk how they haven't like, been forced to recall them all and refund everyone fooled into getting one. That's beside the point-but Google jerked me around with customer service and I really wanted to love it, so I was sure I missed my return window. After 29 days, the phone was being a normal pixel (frozen OS and apps don't work) as I drove past the store. I put on my Karen pants and prepared for war; I've been in this boat before and always faced defeat; but not this time. I was determined to emerge victorious.
I walked in, Dustin helped me. He was very courteous, helpful and disarming. Ultimately, it was no big deal-I was able to return the thing and pre-order an s22, holding onto the pixel til it arrived. Sweet.
Cellular sales used to be like, a pointless place. They couldn’t do everything the corporate stores can and you were guaranteed to over-pay and leave the place angry. That has totally flip flopped. I try to only go here now and they’re able to help in a much more human way than the rigid corporate stores.”
“When I came they instantly fixed it it was stuck on a blue screen and he press the button on the side and It was instaly he does not charge u for small stuff like to reset it he does not have any Android charges right now and I like the way he designs the store”
“Wonderful customer service today from Jesse and Matt. Couldn't have asked for better in handling the difficulties encountered today. @Wireless Zone. Thank you again.”
“Great Customer Service!
I upgraded my iPhone 11 to the 17 Pro through Verizon.com and encountered a problem with the phone having it speaking a foreign language and making it non responsive. I went into this store ready to return the brand new phone and Ross Agee was incredible. He solved the problems and is an experienced professional. He is without a doubt one of the best in the industry and I would recommend this store (and Mr. Agee) to any and all.
All the Best,
Jeffrey Scott”
“ABSOLUTELY PHENOMENAL
Listen, this gentleman came out FROM HIS HOUSE to the shop to help me get my phone screen replaced. His brother had already left for the day (it was later in the day, so it is understandable) and I called. Absolutely one of the most kind people, expedient work with quality. The world could use more folks like him in it.
Also it was inexpensive with exceptional quality. I would rate it 10/10 if I could”
“My husband and I came in here today and we were met by the store manager (For the life of me I can’t remember his name ?) who was wonderful and nice to talk to. He set us up with Jordan who took care of getting my husband and I set up with new phones. It was a very easy process. He didn’t rush us and was pleasant to talk too. We will definitely recommend this location to others!!!”
“Both Harrison and Damian
Exemplify customer service. Both have gone above and beyond any expectations. I am new to AT&T, I wish I had made the switch long ago...had I known the caliber of employees I would have the pleasure of dealing with I would have jumped off the Verizon smoke and mirrors show long ago. Very happy since making the move (I was with the other provider over 20 years) and that started at the retail level with Harrison and Damian leaving a very positive impression of AT& T.”
“The associate Justin was very helpful and friendly when the associates at the Vinton store were not. Give him a raise, I would have switched my provider over if it were not for him and his great customer service.”
“My husband went in Saturday to change from Boost to Metro. The young man was super helpful and he got us all set up and in and out of there quickly. He also informed us abt the great benefits with having the top tier 70 a month package. Loved the whole experience”
11AM - 6PM
915 Hardy Rd Ste 977, Vinton
Mobile Phones
“Great and reliable service as well as good deals on phones. Best phone company I've been with so far. The person working when we went in was very knowledgeable”
“I have had us cellular for almost 15 years and not 1 time has us cellular let me down.
U S cellular goes places where I don't get service anywhere else. Thank you for being where no one else can go. Thank you”
“Marquice was awesome to work with, even though they were busy and assisting others he still let me know he would be right with me which made me feel invited into the store. Marquice was new to the role but excels already right off the bat. He closed a sale to which I was hesitant on and served me very well. I’m very happy with my new phone, which I was able to get the same day.”
“I have been with Boost mobile for about 4 years now. I like the place and the service. I have really no issues with Boost. They let me each year to get a new phone and make payments. This time I just bought my Samsung galaxy A13 5G. I told her I would get my there if they could beet the price I found online. I new what phone I wanted. They had it in stocks. I told what she had to beet and she did by $50.00. I liked that. I also got some free accessories . I had a pleasant experience with the associate she was able to help me with no problems about anything to activate my phone. I get the low data on my phone. So I can have a cheap bill. The service is hassle free. No issues with drop calls no problem with using the phone and internet. Smooth sailing. So that is why I would recommend the Boost store in Vinton VA.”
“Good club retail where you can find most of your favorite brands at bulk discount prices verses Walmart. Usually very busy and hard to check out in the lines. Scan and go on the Sam’s Club App is a faster method and lets you check out and leave faster. Cafe is now only order through app which is convenient but difficult if you are relying on a phone device. Good location. Parking can be hard to get a close spot though. Overall a good experience.”
“They're very helpful and knowledgeable, helpful to this old lady who has no clue how to navigate technology. Thank goodness for your attentiveness to your schooling.”
“Accidentally hit 1 instead of 5 for highly satisfied on survey. The young man at 133 Electric Rd was very helpful, polite and professional. He gave some great advice and suggested some great offers that AT&T is having. Overall great service. 5 ⭐️”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“Car audio install was Amazing! Blaise Is so professional and does not try to up sale you like other Car Audio shops in Roanoke. I won't take my Car any where else! I'll add photos as soon as the work is complete! FYI: to management, Blaise deserves am raise and promotion!!! He's that good!”
“Amber was super sweet and very friendly felt like I’ve known her for years. She was very helpful and answered all the questions and concerns that we had. I would definitely recommend her if you here.”
“They are always there with answers and helping hand. Always polite and friendly. It reminds me of the way a business used to be run with respect and knowledge. She is an awesome human being. Many people could go far in the business world if they followed her example. God bless you and keep it up”
“I have to let the world know about my girl Alexandra doing her thing at the metro store on Williamson Rd in Roanoke. I had a phone stolen and needed to transfer that number to my new metro phone I had purchased. I kept getting told by customer service that I had to go into a store to override the one time pin thing. I went to several stores in VA and NC and not one single person working helped me. Customer service would tell me they couldn't do certain things to get I to the account or the stores would say they couldn't do anything. I walked into this store explained the situation and not only did Alexsandra help me. She helped me and explained exactly what needed to happen to get this done in the easiest way possible including telling customer service who I had on the phone what they needed to do to help me. I had been literally living a nightmare trying to get this done and she was able to help me without any of the issues that I was being told by everyone else. I was about to give up on this carrier and be done but Alexsandra is why I am staying. She will help you if you got issues going on with your account and she will make sure you don't get shut down by customer service. She saved my life because now I can get access to all my important things on my phone that was causing me a lot of issues. I can't thank her enough and for real this lady needs to be given her own store because she is amazing. She did in 5 mins what 20 people couldn't do in 2 weeks. Don't waste your time going to any other store. Go here and you will see it was worth it. Thanks Alexsandra! Your awesome!”
“Boost has the best prices on replacement phones in the area. I've been with a ton of other providers, but I go through 3+ phones a year (I work a physical labor job). I suppose I could always go the "phone insurance" route, but even then they only replace your phone so much. I would much rather buy a cheap 40.00 replacement smart phone that'll last me until I crack the screen or drown it with water then have to fork out 180.00 for the cheapest new phone if I was with another group (cough cough TMobile)”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
“Great customer service. Was pretty busy when I arrived, but there's lots of stuff to look at and play with while waiting.
The associates were very personable, and seemed to show a genuine interest in making sure that each customer received the time, and service they required.
When my turn came, I have to say the associate that assisted me was awesome.
They helped with picking a phone, updating my plan, and setting everything up.
Great experience. Thank you so much.”
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“Hunter and Evan were great to get help from. Hunter is very patient and professional. He took his time with me and got me the right choice. These guys needs a raise.”