Walgreens, a prominent pharmacy chain, has received mixed reviews from customers in the local area. While some customers have expressed dissatisfaction with the customer service and attitudes of the staff, particularly at the Montanus Avenue location, others have praised the exceptional service and friendly staff at the Madison Avenue store. The Madison Avenue Walgreens is described as a cleaner, more aesthetically pleasing store with better parking and a more convenient layout. Customers have highlighted the excellent customer service they have received from the staff, including a young woman named Lady Jasmine who was particularly pleasant and helpful. Another positive experience was with a checkout staff member who was patient and kind when a customer was having trouble with their debit card. In contrast, the Montanus Avenue Walgreens has faced criticism for its staff's lack of customer service skills, with some customers describing their interactions as "less than tolerable." This has led at least one customer to transfer their prescription medications to a different pharmacy altogether. However, the pharmacy department at Walgreens has also received praise, with one customer describing the pharmacist as "better" during a recent visit and commending the helpfulness of the staff in resolving a prescription issue. Overall, Walgreens seems to offer a mixed experience, with the Madison Avenue location standing out for its superior customer service and overall quality.
Went to Walgreens to purchase a flu test. Was immediately helped when I entered the store. Pointed in the right direction and given more help once I got to the shelf. Check out was perfect
March 2024
Tried to confirm my daughter's medication was gluten free, she has celiacs. Pharmacist dismissed me, leaving the technician having to try and Google the answer on her phone, which feels ridiculous. He should have taken the time to use their computer system to confirm that the medication was safe for my child.
September 2021
I have been to this store many times. The techs Alyssa, Nina and Chase are amazing. They help run the pharmacy super fast and accurately dispense prescriptions. The store manager Mike is also very friendly and helpful.
