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July 2024 by Doug Sipler
I was sold a faulty home internet gateway so I went to this store and the 2 girls were so nice and helpful. They assisted me in cancelling the service with the faulty home internet gateway and helped me set up a whole new service that now works flawlessly at my new place. Thank you!
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January 2024 by Amanda Tyler
Dishonest about pricing. He tried to charge us 200 dollars more than another store. Also lacks good customer service to those that are not Spanish speaking.
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November 2023 by Elaine Shelton
They never answer the phone but you walk in there an there is no customer in the store
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April 2023 by Ann Saunders
We have been with Metro PCS for 10 years (2013) and love the cell phone plans and tower service. We have always had decent customer service from the Manassas stores, but the guy running this Culpeper store is very rude and arrogant! He needs training in greeting customers when they come into the store, especially when he's waiting on other customers and the wait will be longer than usual for you unless you speak Spanish because his co-worker doesn't speak English and can only wait on Spanish speaking customers. A friendly explanation and apology for the wait could go a long way at the beginning of entering the store then with his attitude after a 10 to 15 minute wait in his line and asking why all the others are being serviced in hers! Needless to say we ended up going across the street to Walmart and buying a new Metro PCS phone!!!
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September 2022 by Laura Heilig
Everyone is always so helpful in the store. I always get answers to what I need. Thank you to the whole team
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July 2022 by Rodney Gould
Went there and the time on the website says open till 8 but when I get there at 7:20 they close. Need to fix that for customers
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February 2022 by Janice Davis
I am not with them but my daughter is and she lives in Richmond and I can pay her bill here in Culpeper. Love them
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August 2021 by Navor Mata
Excellent service!
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August 2021 by Jlmrs Mrls
The person who poses as the owner of this Culpeper store is an ignorant person who does not know how to treat customers, he is arrogant and offers services that he does not have the ability to give to customers, apart from he presumes how stupid he is.
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July 2021 by Bob Karol
Had a family member go there a few days ago, he was overcharged for the phone he got. He paid 100 dollars while I have gone to a different location and they only charged me 70 dollars for the same phone. I feel like they were very dishonest about pricing to him.
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March 2021 by Aubrey T Braxton Sr
Very good customer service and nice
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August 2019 by Jorge Martel
I went and got a new line from metro by tmobile Gustavo set me up with the $60 plan and the new j7 star great combo for a great price thanks you for the information and the great customer service
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August 2019 by ofelinda Manuel
I changed from simple mobile, me and my family like the metro company by tmobile
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August 2019 by Amelia Lopez
Love there service and the speed of there data over all great company
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August 2019 by lSegio Ortiz
switch from straight talk best decision I made they had great plans and phones
