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December 2023 by Larry Echols
Best bank I've ever dealt with!
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December 2023 by Mercy Jantz
Horrific. My parents visited from NC and visited this bank to open an IRA for my dad. A very chipper young lady helped us, shes transferred to about 3 locations - don't know if that's due to anything good, or something bad, but she lost the beneficiary document, which my mother didn't find out until after my dad passed. She traveled to nunerous branches and made several trips to her county court house before she had the issue resolved. The bank lost the doc, had no hard copy anywhere, and had no means or understanding how to resolve it. The numerous branches consistently provided inaccurate and changing information. It was a foul mess up that never should have happened.
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June 2023 by Joe Ragland
The available, current balance thing is ridiculous. If it says it’s available then account shouldnt go red. Changing the hrs and not being open til 12 on sat was a dumb change. Direct deposits on friday should show that day not make you wait til 3 days later to go into acct. i will be searching for another bank asap
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June 2022 by may west
Everyone at this bank is so helpful and kind.. Sam is always so bubbly.. Thanks..
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June 2020 by Frances Lewis
Friendliest people, excellent service service
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December 2019 by Michael Radocha
Always a pleasant expierence when working with the team at First Citizens. Excellent customer service!
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October 2019 by ricky lacks
Not very happy with the way funds are processed! If my money is showing available in my account, I shouldn't get feed for using it!
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March 2018 by Paul G.
I would never pick this bank if I had a choice. No Saturday hours. No option for after hours deposits for business checking. They charge me for deposit of cash (?) and sign me up for paper Statements then charge me $5 a month to do it. I was off by .30 on a deposit and got hit for $6 correction fee. Practically no locations that are convenient and want $30/ month to have the scanner for check deposits. Every month I look at my $5 statement to see what new fees they invent. I am part of a multi location business based in North Carolina and they are apparently better there so I am forced to use them. Stay away.
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April 2017 by Jennifer B.
If I could give zero stars I would! First Citizens merged with my local bank. I called the customer service number while out of town and the agent said "ma'am this is customer service I have no way to help you, you need to go into a local branch". If I could walk into a local branch I would. Zero help, zero loyalty and zero service.
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August 2016 by Bob M.
They charge 8 dollars to cash a check from their bank. No thanks try first market instead. No hidden fees and very friendly prompt service there. This bank took me 20 minutes to get my money. Pain in the behind
