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December 2023 by Susan Nelan
I had a very bad experience when purchasing a new Iphone at a location in OBX. Ashely Weimer, the store manager in the Colonial Heights location, went above and beyond to help me. She was able to review the sales and make adjustments to unnecessary charges. She was also very kind and knowledgable. I will only shop in this store going forward.
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November 2023 by alb7597
Lorenzo found a great on a new tablet and phone! He was personable and efficient. I was very impressed with his costumer service and will go back to his store if I need anything else!
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November 2023 by Shawn Manning
Just walked into this location for help with switching over a phone female associate was no help at all! Walked up to us and told us to call customer service for help. Im thinking you are customer service. She had us switch the phone off and on. The phone started to do something and she walked away, telling us to have a seat to see if it would reboot. Walked away, never looked at the phone, and never came back. Worst customer service ever! I could blame it on the area of town that I was in but Im not. I will just say she is awful! So if you pop in avoid Ashley! Just call customer service!!!
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November 2023 by Jada Staywoke
Had a great experience at Verizon at 3083 Boulevard Colonial Heights VA. today . Brycen gave us excellent customer service . Got an upgrade and a watch for my daughter today ! Thanks
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October 2023 by William Russell
Brycen turned a negative into a positive as well as an informative afternoon at Verizon!! His helpful and cheerful approach is rarely paralleled and his knowledge shared was greatly needed and appreciated by THIS customer!?
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October 2023 by Toni Casadisio
Get more held(I know that’s harddd!!!so there is not a 2 hour wait to be able to get help don’t be so cheap as to not have enough help to cover what clientele you guys would have because you have to pay… to help fix something on phone, not being mean just giving my review,thanks for listening!TONI
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October 2023 by Brianne J
Lorenzo was extremely helpful. He was able to set up new phones and decrease our bill. But the store was very busy and he was the only person there so he had to constantly juggle customers.
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July 2023 by Susan Gammon
Ive had to go to the store several times over two years, and the store staff have always been very helpful.
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July 2023 by Mark Grubbs
This Verizon store is a well kept secret. .I went here to buy a new phone, and Patrick was extremely knowledgeable about their inventory. He helped me select a phone, and transferred the data from my old phone to the new one. He is knowledgeable and went the extra mile in answering my questions. I was the first custmer at 10:30 and they opened at 10:00. Patrick was not pushy in trying to sell a product, and explained my discounts, trade-in value, and the billing process. I recommend this store over the Southpark Mall store.
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May 2023 by Ashleigh Grubb
Patrick was the best rep I’ve ever encountered at a Verizon store. Knowledgeable, patient, kind, and so so helpful!
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April 2023 by Jimmy Hicks
Choice and Larry were fantastic. Even grabbed us some Starbucks while we waited on the devices to transfer data over. Will surely be going back.
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April 2023 by Michael Anderson
My Sales Professional, Larry, was knowledgeable, efficient and offered customer-centric service with honesty and a nice smile. A great experience
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February 2023 by Michelle Kirkland
Larry M. was fantastic!! Could not have asked for better customer service anywhere! This is now my favorite Verizon store! A wonderful experience! His knowledge & helpfulness was over the top!! Thank you!!I had to go back to the store for an extra cord & block. Larry M assisted me again and again he was a fantastic help!! Thanks again!!
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February 2023 by Nyah Jones
Visited the location in Colonial Heights in the Publix shopping center and I got to work along side with the associate Larry. He assisted my sister and I with IPhone upgrades. He was very patient even though we came in close to closing time. It was good laughing while waiting for the phone transfer process, and also him providing us some helpful tips for phones for future use. Truly recommend his service for future friends and families who need to visit the store. 5 out 5 rating for sure for Larry!
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February 2023 by Madison Smith
I will ONLY go to this Verizon store in the future because of Larry! I had one million questions about phones and payment, and he was very patient and took time to explain everything to me more than once! He is truly an asset to this store and I can’t say great enough things about how helpful he was today.
