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July 2024 by Wayne Lyle
IDK Yet....
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July 2024 by K Luv
Always a long wait and they don't do much
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July 2024 by Mrs Q
I had an issue with my phone messaging, I googled followed the instructions, nothing, I called Verizon the representative was with me for about 2 hrs, we tried everything, rebooting, restarting, clearing cache etc etc even with a technician then they finally said I must go in person. I asked some coworkers at my job that are tech savvy & nothing. So I stopped by at a phone kiosk in a store, they knew nothing on how to fix it, so I finally went to this Verizon & I explained to this young lady my situation & how I didn't want to lose the piks & videos of my family I had in my messages because I hadn't downloaded them. I was beyond frustrated, saddened & exhausted & in disbelief that not one single person could correct it. She was as surprised as me when I showed her... Well low & behold she turned out to be a Tech Wiz. She did this & that & VUALAAA. Problem solved in less than 5 minutes. You were not only professional but above all patient & compassionate, by not only hearing but listening to my concerns. Thank you so much "Tequila"
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May 2024 by William Mori
Was in and out, everyone that help me was very nice and helpful.
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May 2024 by Brenda Henderson
The staff was professional, courteous and friendly. It did not take me long to process my return and my refund was credited sooner than I expected!
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May 2024 by Jeffrey Gelina
Be a loyal comtomer for over 4 years and the Manger and employee make me go somewhere else for phone. I tall the Manger I go somewhere else get a new plan and phone he say go and he don't care if I leave
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May 2024 by Allen Butler
It's ok
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April 2024 by Tamie Perryman
Perfect experience, picked out new phone, data transferred and out the door!
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April 2024 by Brittany Sisco
Absolutely terrible customer service from, Dennis. We walked in with an email and text offer and wanted to receive information how to upgrade. He did not seem to want to be bothered and advised us there were no upgrades even though we had the emails/text from Verizon. He claimed he went and spoke to the manager and there was nothing they could do for us. I would never go back. Very rude and not customer focused at all!
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March 2024 by joh Steve
kylar was amazing, good service APPRECIATED ?
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February 2024 by john Stephens
kylar was amazing, good service APPRECIATED ?
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February 2024 by Daniel Phillips
Worst service ever! Went to get help combining my Fios and Wireless bill on the My Verizon App since the Fios app is no longer available. 45 year old Persian dude refused to help and only gave me the Fios 800 number. Needed help, but it wouldn’t get him a commission, so he blew me off! It wasn’t even busy, there was only one other customer in there already being helped by someone else!
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January 2024 by Cheri
They sent me to the wrong store
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November 2023 by Jennie Baker
Verizon has always been a company that I held in high regards. Growing up we had our telephone for the house through Verizon. I got my first cell phone, that was built into the car through Verizon, all the way up to my now new smartphone. I upgraded and my experience was not good. Verizon is a network I think is still one of the best, but as a company selling products I feel now that Verizon is gouging and charging for things that in the past was always given as a benefit of being a Verizon customer. Even the staff have been trained. I believe, to get through a transaction quick and not put real feeling into their customer service job. If I didn't think Verizon was the best company, I probably would have left Verizon all together. I'm sorry to say
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November 2023 by JOYCE DAVIS
Unable to get service that was needed.
