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December 2023 by S.J. Glovier
This is a well-run, organized, and considerate medical practice. I am seen very close to my appointment times and the staff are all gracious and very welcoming.The appointment line is well staffed. I don't get put on hold and making appointments is easy. Jennifer at the appointment line is very helpful.I see Dr. Patel, and I highly recommend him to anyone with knee issues.
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June 2023 by Mary Massey
Very nice , kind people. I was seen promptly for my appointments. I was giv e n clear instructions for allowed activity by the physician assistant. I am healing well. Thankyou.
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May 2023 by Alison B.
This is a review I started on 7/23/2019 but never posted it...IDK why because this place sucks!If I could leave zero stars I would. Today will be the last time I come to this facility. Let's start by saying that on June, 24 2019 I turned in FMLA paperwork. They said "it should be ready no later than 7 days." Ok cool no problem, however one week turned into 2 weeks and 2 weeks turned into 3 weeks. I called MULTIPLE times a week and left numerous messages but NO ONE corresponded with me, not once. So, I took a little trip up there to speak with someone directly. They searched and searched for my paperwork but nothing. They said that they see in the system where it says it was accepted but they just couldn't find them. My FMLA got denied and I was terminated from my company due to this negligence. At 8:30 I had an appointment but showed up at 8:20. I was checked in and sat until 9:16 when I was finally called back. Mind you, there was only 3 people in the waiting room so there is absolutely no reason for this. Here it is 10:00 and I am still sitting in this room waiting for the doctor. If he's not in here by the time I get done with this review I will get up and walk out of here. The only reason why I need to stay is to try to fix this mess they have caused with my FMLA paperwork and my employer. I'm tired of dealing with these people in here.
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April 2022 by Tina Hughes
People were very nice went there for a COVID test was in and out was there maybe a half hour between check in And the test but the nurses were really nice that was the 2nd time going there and will go back
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April 2022 by Shac Cooper
I took my son to first appointment for major surgery for his back. The Dr said that someone will call me to schedule the surgery. No one ever called. After a couple of weeks, I called back and a helpful clerical man worked hard to find out what was going on. Towards the end of the call, he told me he had the number to the Dr and that I should called. I told him that it wasn’t the same Dr’s name that told me he was doing the surgery. I told him since they said they would call me for him to get in touch with the right people and have them call me. He agreed. I received a call back from a Dr and he said that he was doing my sons surgery. I mentioned the original Dr and he said in an oh yeah way that they would perform it together. We chose a date, and then I was connect to another clerical woman who said that my insurance needed my son to take another X-ray. She told me that she would call me back and never did. It’s been over a month since the run around started at my sons appointment when the Dr told me I would be contacted shortly. I’m going to call back today and ask about what happened to call back for X-ray location.
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February 2022 by Stacey Bland
Do not go here. Over booked, had a wrist cast put on. Nurse acted like she didnt know what she was doing. Called for the Dr. On Wednesday morning, never got back with me.waswas was
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January 2022 by Elvia Hedrick
I suggest not using this business. I had total hip replacement Dec. 16th. The surgery went well. As soon as you are released from the hospital you are abandoned! When you need the office and Dr. The most you can't get in touch with them and this is purposely done. You call and are put on hold hell for hours only to reach a answering service that tells you they are not allowed to transfer the call to the office. Then you have the call center send a message to the surgeons ofc. And you hear nothing. I am 2 weeks post op and laying here in still a whole lot of pain and they won't even return my call. Once they have made their money from the surgery you become an assembly line product. Find a surgeon that is willing to see the process thru. Aftercare is very important and this business has dropped the ball in so many ways.
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December 2021 by Shina Bell
Haven't been to this place but I did call this location to set an appointment to get my knee looked at. I'm writing this review in regards to Charmeen, the front desk agent that registered me in the system and gave me the information I needed to prepare for my appointment. Her tone of voice, pronunciation of words, and her customer service skills are phenomenal and makes me very proud that I was recommended to this place. Hopefully the physicians and other care providers are this considerate when I go to my appointment.
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November 2021 by bdrum 31
Don't go here. Choose another doctor not related to the VCU network. Misdiagnosed with a shoulder problem, never received a call to schedule an MRI. Sent VCU an email over a month ago asking what's up, still no reply. Can't get billing dept on the phone to see why I'm being sent bills when I've paid my acct in full according to their website. Waiting 25 minutes now to talk to anyone. Absolutely worst place for healthcare.
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June 2021 by Angela Horne
Great experience! Dr. Amin was caring, knowledgeable, and attentive. Staff was great. Christy was phenomenal!
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September 2020 by Dori D.
Avoid going here at all cost. Dr. Pavan wouldn't treat me or forward my medical records to the other provider I picked. He told me that if I wasn't fat I would have healed from my injuries. It's been over a year and after the assistance of my lawyer, new doctor's office, and insurance, the office still won't release my medical records. Fat shaming is so 2 decades ago, and even then it wasn't okay. Either get with the program or stop practicing. You can't allow your personal judgments to cloud your professionalism.
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July 2020 by Pepper Mt. Airy
Great receptionist, wonderful doctors. Get you in and out in reasonable time. My doctor Dr. Pavan is great, he is caring and listen to me.
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July 2020 by Angelica Leazenby
The doctor was great but the staff was miscommunication to a referral issue I thought it was Paven doctor office but it was other doctor office I am suppose to see cause the issue at hand due to covid 19. the office that I am refferal to limmited plus have no appointment and which I still waiting for other doctor office to schedule. With explain going on with other doctor I understand more of going on.
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May 2020 by Andre Johnson
There’s definitely a greater patient focus, and a less crowded waiting area.
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May 2020 by Heathens King34
Worst service ive ever gotten at a drs office. My girlfriend had an appointment with dr. Dhillon this morning at 11:40 am. We got sat in the waiting area for 20-25 minutes after getting checked in. We were brought back, checked her blood pressure, and was told by the nurse that the dr would be in shortly. It is now 1:45 pm. She has yet to see dr. Dhillon. Combined time of being in waiting area and in exam room we have been here 2 hours. Nothing was said about the dr being behind , no options given to reschedule.