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February 2024 by Cheryl Strawmyer
Look like a ghost town. Hardly no shoes
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February 2024 by Tiffany Spence
There is almost nothing in the store like I was expecting. It almost seems like the entire mall is going out of business. Prices were crazy for what they did have. I always hear how great Macy's are and that they have great deals. I was disappointed.
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February 2024 by Love Jones
Great store! Sharon delivered excellent customer service. She went above and beyond to make sure we found the puffer coat we were looking for. If it wasn't for her assistance we would've left the store empty handed. Thank you so much Sharon!!!
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February 2024 by Karen Sherman
It saddens me to see Macy's looking so run down. It appears as if the decision is still out on whether to keep the doors open or just simply pull the plug. #Flatline
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January 2024 by Tiffani T
This location-It’s more like Burlington than Macys
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January 2024 by Rich R
Need more cashiers
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December 2023 by Amber
Very little inventory. A lot of empty shelves everywhere you look, with curtains pulled. This place has went down hill, the hole mall has. Wont be back
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December 2023 by Magz Tee
Sharon was very polite and helpful. The only downfall was trying to find what we were looking for and Sharon pointed us in the direction everytime. Thank God for her otherwise our visit would've been for nothing. The Escalator was broke going down so had to use the elevator.
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December 2023 by Louise Mitchell
The Macy's in Colonial Heights has very little choices now. The mall itself has changed, everything is run down. I wouldn't be surprised if Macy's closes soon. I drive to Richmond to have a decent store to go to or Chesapeake.
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December 2023 by Pamela Paul
Absolutely disgusted with Macy's! I placed an order on 11/29 that was suppose to be delivered on 12/4. Called this evening and the item hasn't even been completely processed so of course it hasn't been shipped. I asked since it hasn't been shipped, can it be expedited, and of course i was told no, that i would have to wait. The CSR was like sorry, it's not our fault it's the 3rd party.Come on Macy's, stop acting like a 5 year old and take responsibility. I bought the item through you, using your credit card.Now I have to make time to go to JC Penny or Kohls for my purchase.
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October 2023 by Broadways Baby
The lady in the men's Polo section rang me up on 10/14/23 around 3 pm and she was so pleasant while looking up my information (since I did not have my card on me) and even though she was supposed to take her break, she told me not to worry and she would complete my transaction. All stores need to go back to customer service, but for some people it's just natural talent. My emerald green Adidas sweat suit had me extra cute.
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October 2023 by Stormm Lambert
Ms.Quintana was absolutely AMAZING!!! Courteous and efficient with helping me find the perfect shoes for my sister wedding. Such a beautiful spirit and an amazing asset to this company. She deserves to be recognized and shown appreciation for her work
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October 2023 by ella jones
The representative for Lancome was exceptional ? Her personality is perfect for Great customer service. You leave her feeling like you are a million dollars.
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September 2023 by SparkyD315
I needed some men's button down shirts and slacks. They had them but the selection wasn't the best, my opinion. It was hard to find size 44 pants.
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August 2023 by Aracely Harris
I was looking for nude high heels everywhere and I found it here. It happened that was on a unbelievable sale!