-
July 2024 by Tara Lehan
How often do we get to leave positive reviews for car care professionals?! It's often a tough experience all around. This week, I had major issues with my 2011 Sonata that made the car inoperable without workarounds. Knowing that it wasn't safe to drive that way, I was preparing to purchase a new vehicle, even having an approved loan check and new vehicle picked out. Something in me said that I should have the professionals at Goodyear take a look to confirm that the fix would be costly. Not only was the root cause very minor (a blown fuse), but also the folks at Goodyear treated me fairly by charging me only for that work. This has given me time to be more thoughtful about shopping for a new car and get the best deal in the last quarter of the year. After this experience, I will exclusively take my vehicles to Goodyear in the future and encourage my loved ones to do the same.
-
July 2024 by Ghostgirl Stay away
Absolutely horrible service, takes advantage of woman to make extra sales and Definitely don't go in for an inspection.
-
July 2024 by Bettina
Clean , friendly and efficient !!!
-
July 2024 by Shelly T
Love the shop. They go above and beyond. Very appreciated.
-
June 2024 by Kristoff Minus
Very professional! Squeezed me in for state inspection and helped remove a sticker from my window. Great Team!
-
June 2024 by Brandon Crump
I recently had the pleasure of visiting Goodyear for new tires, and I must say, the experience was nothing short of outstanding! From the moment I entered, I was greeted with professionalism and kindness. Agent Jim was incredibly helpful, demonstrating an impressive depth of knowledge and a genuine commitment to customer satisfaction. He patiently answered all my questions and helped me find the perfect tires for my vehicle, ensuring a smooth and safe driving experience.
The installation was quick and efficient, and Jim made sure everything was done perfectly. His attention to detail and customer care really set this Goodyear store apart from others. I left feeling confident and satisfied with my purchase, all thanks to Jim’s exceptional service.
I highly recommend this Goodyear location to anyone in need of quality tires and remarkable service. Five stars aren’t enough to express how pleased I am with my experience. Thanks again, Jim, for making my visit so positive!
-
June 2024 by Patricia Baskerville
Very courteous, effective and professional. I have been bringing my vehicle to Goodyear for over 20 years. I would recommend them to my friends and family.
-
May 2024 by Heidi Bates
Far from home and stranded with a flat, we called this location and they had the RV tires we needed. We parked and they swapped out our old tires for new ones and had us back on the road in an hour. We are so grateful!!! Thank you all for getting us safely back on the road!
-
April 2024 by Kitty Bottoms
I dropped off my truck to have 2 old tires replaced at 8am today. The worker said it will be ready in one to one and half hour. I left and came back at 130pm and find my truck unmoved. Another worker said they only have 2 technicians. Poor communication.
-
April 2024 by G.Rochel Gordon
Great atmosphere, great service. It is my first go-to.
If they don't do the service you need, they find a where you need to go.
-
April 2024 by Johnetta Jackson
Mike Atkinson was a great help. My family and I have been value customers for decades now and he made sure to acknowledge the value for us. He’s helped us shop around within the company for better prices which showed us he truly cared and appreciated us. Thank you Mike.
-
November 2023 by Lu Ann Collier
My husband and I were heading out of town for a long weekend when we stopped for gas in Colonial Heights. At the pump, we realized our back tire was almost completely flat! We drove to this Goodyear Auto Center to see if it could be repaired. Unfortunately, after removing 2 nails, it was determined that it couldn't be fixed. A new tire had to be brought to the shop from another source. We had our dog with us, and so spent the next 20 minutes or so walking around the area. We headed back to the shop and the manager was kind enough to let us bring the dog inside (so we could sit down). Soon the car was ready. Start to finish it was 90 minutes! We were so grateful to the staff, Lawanda Hill, Hunter Wemmering, and others. They were so professional and compassionate. I would highly recommend this place to anyone, and will go there for our future tire needs.
-
November 2023 by Marty Barry
Best service ever. Pulled in just to have my tire pressure checked because I had a low pressure indicator showing. Troy checked it right away but found a bolt in my front right tire! They had a tire in stock and I was ready to go in less than a half hour! Amazing service from everyone there!
-
November 2023 by Lu Ann C.
My husband and I were heading out of town for a long weekend when we stopped for gas in Colonial Heights. At the pump, we realized our back tire was almost completely flat! We drove to this Goodyear Auto Center to see if it could be repaired. Unfortunately, after removing 2 nails, it was determined that it couldn't be fixed. A new tire had to be brought to the shop from another source. We had our dog with us, and so spent the next 20 minutes or so walking around the area. We headed back to the shop and the manager was kind enough to let us bring the dog inside (so we could sit down). Soon the car was ready. Start to finish it was 90 minutes! We were so grateful to the staff, Lawanda Hill, Hunter Wemmering, and others. They were so professional and compassionate. I would highly recommend this place to anyone, and will go there for our future tire needs.
-
October 2023 by Travis Colvard
Took my car to get diagnosed for a pulling issue. Cars alignment is perfect when going straight but car with push forward under a small amount of power. "Fwy on ramp curves"I dropped car off. 10 minutes later I hear my car go passed my house. Turbo spooling. Wg opening. And by the time he goes past my back yard he is in 3rd gear. I waited to see if he would come back the same way and he did. I have 2 videos of him smashing the throttle going straight and the other is of him revving my car up and a passing mustang.I understand test driving the car. But to be testing a problem of turning and the car pushing in a turn is one thing. Going threw the gears in a straight line with the car under full power is just a joy ride. The reason why it's not zero stars. The lady at the front desk was extremely nice. And was trying to resolve & deescolate the situation. She understood my concern. That car is built and looks the part. I won't be bringing anything back to them. But the girl in customer service is very nice.
