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September 2024 by Thomas Rawlings
I have been a member here since before they even opened the doors.This is my home away from home. The staff and atmosphere is always amazing.
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September 2024 by Carlos Vieira Jr
My experience at the Colonial Heights Location has been nothing short of amazing!!! Many because of the great hospitality and assistance from Cat who works at the front desk. Always great is we enter and telling to have great day we leave. I love this gym!!! Great environment!!!
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August 2024 by Diego A S
3 stars because the kids club is always full they sell more memberships and don't hire more staff haven't been able to workout many times for this reason also they need blinds for the front windows is horrible to workout with the sun in your face
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July 2024 by rebekah harter
Everybody is super welcoming. Classes they offer are fun. Daycare available. I normally go in mornings. They can be very busy in the afternoon and a lot of the equipment will be taken.
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June 2024 by L Allala
I have been a member of this gym since it opened and was always happy and comfortable here until the last couple of years , lately the facilities are filthy ! From the nasty smelling locker/restroom to the dirty floor in the exercise classroom its dirty
I have expressed this to management and if anything it's worse ! They do not seem to be concerned with cleanliness or people's complaints about it , after all these years I'm looking at different gyms and so are lots of my friends
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June 2024 by Jerry Vanderwal
Fantastic staff, great equipment 24Hrs
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June 2024 by Nicole Woodyard
Several members came in to attend the (virtual ) yoga class on Tuesday 4 June that was listed and there was no instructor OR virtual session. I arrived early at 8:30 and saw the previous virtual class playing on the screen. As 915 approached, I waited inside the group room as other members approached, and there were no screens or instructor present. After waiting about five minutes, I went to the front desk and ask if they were going to start the virtual class. The service rep was pleasant enough, but did not know how to start the class. When asked if someone would come in, he said he did not know. I then asked for the manager he said the manager was not present at the time and not sure when one would arrive . I decided to wait another 15 minutes to see if someone would come an event eventually at 9:35. I left along with everyone else who attended the class being that was their purpose of traveling to the gym for that reason.. I do understand circumstances and this is a rare situation that we faced however, if they are going to be virtual classes, training should be provided to the front desk, workers to start the class's on the screen, troubleshoot or contact management to at least allow for the classes to continue, especially if we’re traveling for that purpose to go and attend
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May 2024 by Brandon
Great gym. Good equipment and employees.
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March 2024 by Raven Sights
Definitely not work the money, the older black man that works afternoons is rude. Staff is not knowledgeable about policies and gives out misleading and inaccurate information. Definitely will be canceling membership.
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March 2024 by Vincent Rawlings
I am active duty military here at Fort Greg Adams. I got told I wasn’t able to use a free pass because other policies and guidelines are against it if you do not have a Virginia drivers license. I Have a Connecticut drivers license and I don’t switch my license state to state every time I move or travel.I tried to ask about active and fit direct, but apparently this specific gold gym doesn’t accept that so This was one of the worst experiences I have had with a gym in my life. They didn’t even try to attempt to get me a membership at the gym. They requested that I pay for a day pass. Also, I had to wait around for one lady that only knew these guidelines and couldn’t show me them when I asked for them multiple times she just said she will deny me. I would attempt to be trying to call corporate because they were very rude and just very unprofessional there. Definitely not a gym I recommend to anyone, especially if you are a consistent gym member
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March 2024 by Michael McTernan
Like all gyms, they use creative marketing gimmicks and intentionally slow and unresponsive online portals to completely stop you from changing or canceling a membership. They're exactly like AmFam. Much better off with smaller local gym. All hype and no real substance. Solid choice if you're looking for attention while working out. Not so much if fitness is your only goal.
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March 2024 by Dalaniss Medrano
This gym has a daycare 7 days a week which is extremely rare across the country! The women are so caring with my two littles which allows me the comfort to give myself time for self love and care for the day. The gym is clean and the employees are amazingly sweet. If you want a family friendly and judge free gym environment, I highly recommend a membership here if you are thinking about it. This is your sign! ??
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March 2024 by Edwin Reyes
One-Star Review for Gold's Gym Colonial Heights, VAHeadline: Impossible to Cancel Membership - Avoid This Gym!Body:Joining Gold's Gym in Colonial Heights turned into a nightmare when I tried to cancel my membership. Their cancellation process is designed to be a hassle, not a convenience.Here's what makes them the worst:* Canceling requires a manager in person or a certified letter. Forget the ease of online cancellation offered by other gyms. Gold's Gym forces you to jump through hoops, hoping you'll give up and keep paying. It's a transparent attempt to squeeze extra months out of memberships.* 30-day notice with unclear billing. The 30-day notice rule is confusing, and the bill date can land within that period, meaning you're still charged for another month!* Ignored complaints: Despite numerous negative reviews about this same issue, Gold's Gym does nothing to change. They simply offer the same unhelpful explanation.My advice: Save yourself the frustration and avoid Gold's Gym in Colonial Heights. There are plenty of other gyms that value your time and business, with cancellation processes that are actually convenient.Note: Look out for the same unhelpful explanation after this review.
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February 2024 by Jontiasha Goode
So went to a sister location and i was highly upset with my visit i usually always work out at colonial heights and i always feel like I’m at home and with family because everyone is so welcoming and we laugh and talk the Gm walks the floor and talk and to guest and give hugs and the same staff it’s family oriented
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February 2024 by Stephen Haase
You can sign someone else up but cannot cancel the account you set up. Not sure how that's legal - but they seem to think that it makes sense.Oh and as a bonus even when you do manage to cancel they still charge you for an extra month - so cancelled mid January but they're going to bill in February for an additional month. Thankfully we're both young enough that they're losing out on decades of future sales based on their inappropriate and questionably legal Service Agreement. Can't wait to he part of the class action suit ?